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Grand Hyatt Fukuoka

5.0 star property
Hotel near Canal City Hakata, connected to a shopping center in Fukuoka

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Photo gallery for Grand Hyatt Fukuoka

Executive lounge
2 bars/lounges, lobby lounge
Exterior
Couples treatment rooms, body treatments, aromatherapy, massages
Fitness facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • Housekeeping
  • Air conditioning

Explore the area

Map
1- 2- 82 Sumiyoshi, Hakata- Ku, Fukuoka, Fukuoka-ken, 812-0018
  • Canal City Hakata
    ‪1 min walk‬
  • Tenjin Underground Mall
    ‪12 min walk‬
  • Port of Hakata
    ‪3 min drive‬
  • Fukuoka (FUK)
    ‪11 min drive‬

Room options

View all photos for Executive Suite, 2 Single Beds (Grand)

Executive Suite, 2 Single Beds (Grand)

Executive Suite, 2 Single Beds (Grand)

  • 72 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed

  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Single Beds

Club Room, 2 Single Beds

Club Room, 2 Single Beds

  • 34 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Club Room, 2 Double Beds (Deluxe)

Club Room, 2 Double Beds (Deluxe)

Club Room, 2 Double Beds (Deluxe)

  • 34 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Room, 1 Queen Bed

Club Room, 1 Queen Bed

Club Room, 1 Queen Bed

  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

  • 34 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed

Club Room, 1 King Bed

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

  • 45 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Club Room, 2 Single Beds (Deluxe)

Down comforters, minibar, in-room safe, desk

Club Room, 2 Single Beds (Deluxe)

  • 45 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Deluxe)

Down comforters, minibar, in-room safe, desk

Club Room, 1 King Bed (Deluxe)

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

Superior Double - Non-Smoking

  • Sleeps 2

Stateroom, Suite, Annex Twin - Non-Smoking

  • Sleeps 3

Stateroom, Suite, Annex Twin - Non-Smoking

  • Sleeps 3

Standard Other - Non-Smoking

  • Sleeps 2

Stateroom, Suite, Annex Twin - Non-Smoking

  • Sleeps 3

Stateroom, Suite, Annex Twin - Non-Smoking

  • Sleeps 3

Standard Double - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 3

Standard Twin - Non-Smoking

  • Sleeps 3

Stateroom, Suite, Annex Twin - Non-Smoking

  • Sleeps 3

Superior Double - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 2

Stateroom, Suite, Annex Double - Non-Smoking

  • Sleeps 3

Stateroom, Suite, Annex Japanese-style - Non-Smoking

  • Sleeps 5

Stateroom, Suite, Annex Twin - Non-Smoking

  • Sleeps 3

Stateroom, Suite, Annex Japanese-style - Non-Smoking

  • Sleeps 5

Superior Double - Non-Smoking

  • Sleeps 2

Stateroom, Suite, Annex Double - Non-Smoking

  • Sleeps 2

Standard Double - Non-Smoking

  • Sleeps 2

Standard Double - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 3

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Exterior

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About the area

Fukuoka

City center stay.At this Hakata Ward hotel, you'll be steps from Canal City Hakata and within a 15-minute walk of Fukuoka Anpanman Children's Museum. Port of Hakata and Marine Messe Fukuoka are also within 2 miles (3 km).

What's nearby

  • Canal City Hakata - 1 min walk - 0.0 km
  • Fukuoka Anpanman Children's Museum - 12 min walk - 1.0 km
  • Tenjin Underground Mall - 12 min walk - 1.1 km
  • Marine Messe Fukuoka - 3 min drive - 2.9 km
  • Port of Hakata - 3 min drive - 3.0 km

Getting around

  • Kushida Shrine Station - 4 min walk
  • Hakata Station - 12 min walk
  • Fukuoka Airport (FUK) - 11 min drive

Restaurants

  • ‪マクドナルド - ‬2 min walk
  • ‪MARTINI'S - ‬1 min walk
  • ‪喫茶M&M - ‬1 min walk
  • ‪ムーミンベーカリー&カフェ キャナルシティ博多店 - ‬3 min walk
  • ‪Cafe MUJI - ‬1 min walk

About this property

Grand Hyatt Fukuoka

Hotel near Canal City Hakata, connected to a shopping center in Fukuoka
Grand Hyatt Fukuoka offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 11453 square feet (1064 square meters) and includes conference space. A fitness center, spa services, and a vending machine are also featured at the business-friendly Grand Hyatt Fukuoka. Parking is available for a fee.

Smoking is allowed in designated areas at this Fukuoka hotel.

  • 1 building
  • 372 guestrooms or units
  • 12 levels
  • 2 bars or lounges
  • Meeting rooms
  • 11453 sq ft of conference space
  • 1064 sq m of conference space
  • Built in 1996
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Dining venue
Grand Hyatt Fukuoka offers 372 accommodations with minibars and safes. Beds feature down comforters. A pillow menu is available. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Fukuoka hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

The onsite spa has 2 treatment rooms including rooms for couples. Services include massages and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Japanese

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 1,980 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: JPY 5,175 for adults and JPY 2,588 for children
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Shopping mall
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Elevator (43 inch wide door)
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from November 18 2024 to June 30 2025 (dates subject to change):
  • One of the bars/lounges
The property will be renovating from November 18 2024 to June 30 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for JPY 10120 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property. The city tax ranges from JPY 200-500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately JPY 5175 for adults and JPY 2588 for children
  • Self parking fee: JPY 1980 per night
  • Rollaway bed fee: JPY 10120 per night
  • Facilities fee: JPY 2200 per person, per night and includes use of: sauna; hot tub

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fukuoka Grand Hyatt
Grand Hyatt Fukuoka
Grand Hyatt Fukuoka Hotel
Fukuoka Hyatt
Grand Hyatt Fukuoka Hotel Fukuoka
Hyatt Fukuoka
Grand Hyatt Fukuoka Hotel
Grand Hyatt Fukuoka Fukuoka
Grand Hyatt Fukuoka Hotel Fukuoka

Grand Hyatt Fukuoka Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 660 out of 1000 reviews
Rating 8 - Good. 235 out of 1000 reviews
Rating 6 - Okay. 71 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 15 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eng Kiong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and helpful, especially the concierge team which helped me with sending packages promptly back home and retrieving lost property which kids misplaced. Thank you
Stayed 3 nights in Dec 2024

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Sreekrishnan, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Everything inside will cost a lot of money though.
Stayed 3 nights in Nov 2024

10/10 Excellent

Dave, Waipahu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location.
Stayed 4 nights in Nov 2024

10/10 Excellent

Chun Yin Aidan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent. Focuses on details while providing heartwarming service.
Stayed 7 nights in Nov 2024

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is perfect!
Stayed 1 night in Nov 2024

10/10 Excellent

Kayne

Liked: Cleanliness, staff & service, property conditions & facilities
Their breakfast was amazing. Highly recommed
Stayed 1 night in Nov 2024

10/10 Excellent

Nency

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best 5 star hotels I’ve stayed at! I was greeted at the door and then told to sit and wait for available staff to help check us in even though there were 2 people opened for the aid. I watched someone else come in after us go up to them and asked to be checked in. I don’t know why I was sat down. Regardless, the hotel itself was spacious, clean, and conveniently attached to a mall so we did not have to go far to shop and eat. There was also a water show in the mall, which was cool. I only stayed 1 night so I can’t say too much about it, but this place was a good stop for us. Especially with our large luggage. Finding the hotel was a little confusing as the pathway leading to the hotel is a sharp turn from the train station exit. We walked a little further up and didn’t realize that. We turned around and saw the building from the other side and just tried following it instead.
Stayed 1 night in Oct 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful awesome hotel
Honestly, it was one of the nicest hotels I've ever stayed in. Get a ClubRoom. It comes with breakfast, food throughout the day, access to they gym, and access to a simply amazing gym. It's also really centrally located, across the street from Nakasu island, next to Canal City, and around the corner from a really convenient metro station. The people are lovely.
Stayed 6 nights in Oct 2024

10/10 Excellent

Andrew

Stayed 4 nights in Oct 2024

8/10 Good

Khu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This one was connected to a mall, convenient to shop and eat around, the room itself was quite big and nice, just a little too pricey.
Stayed 1 night in Oct 2024

10/10 Excellent

shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were exceptional!
Stayed 3 nights in Jul 2024

10/10 Excellent

Jeffrey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a great location. Staff were very helpful from check in to check out.
Stayed 1 night in Oct 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my wife and I had a great stay. The service staff was mostly very friendly, the location is great, connection to the Canal City mall is convenient, excellent breakfast buffet, large rooms, and the amenities were the pros for us. The only negatives were at check in - our initial room smelled of cigarette smoke, and there were stains on the headboard and mould along the grout in the shower. We requested another room and the smell was better but there was still mould in the bathroom. The third room we requested was better and we could see that a staff member had cleaned the grout areas. I wish the grout could just be cleaned in all the rooms without having to ask. Two of the staff members helping us during check in ignored my wife when she followed up about the room, which we thought was rude, but the staff member showing us to our rooms was very helpful and friendly. Other than the hiccups at check in, all the service staff were wonderful and we had a positive stay.
Stayed 6 nights in Oct 2024

6/10 Okay

Pui Shan Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is dated needs some renovation
Stayed 4 nights in Sep 2024

10/10 Excellent

max

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Seraphim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice.
A pleasant stay. Staffs were accommodating and professional.
Stayed 1 night in Aug 2024

10/10 Excellent

Timothy Ka Fung

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Aree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place
Stayed 1 night in Jun 2024

8/10 Good

Soo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

FRANK CHI-HONG

Stayed 4 nights in Jul 2024

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
The staff is super helpful and nice. The location is near everything so convenient! It’s awesome
Stayed 1 night in Jul 2024

10/10 Excellent

Chou Im

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice location, tidy and neat room. All staffs are friendly and helpful. The lien, bed and pillow quality can be better. Good size for the bathroom, overall we had a great stay
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2024

8/10 Good

Hiong Fatt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024