2/10 Terrible
Paul
7 Oct 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Rubbish Hotel
Booked 2 nights separately for a wedding, when booking in we were advised we did not have a room for the second night ie the wedding day, as they had overbooked by 10 rooms. All managers were off for the 2 days, no one had contacted us, yet we'd booked months ago and they left it with the poor girl at reception to resolve. The room for the first night, that we were given smelled strongly of glue or silicon and had no TV.
We complained and were given a so called suit, the picture below is the view from the suit. We were told sorry, we'll put you in the 4 star holiday inn for the second night ie wedding and that they would pay for any taxi's and give us a bottle of wine. Whoopee.
The next day I checked the 4 star holiday inn has been booked to be advised your now in the 3 star Ramada, but we'll still pay for your taxi's (how nice).
We have not had time to use the spar facilities as we have either been in strong debates with reception or with each as we travelled hours to get here only to be thoroughly disappointed. Mcdonald's hotels you should be embarrassed, the whole thing is a joke including the management (or lack of it) in this hotel.
Paul
Stayed 1 night in Oct 2024