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Oriental Suites Hotel & Spa

4.0 star property
4-star Art Deco hotel near Hoan Kiem Lake

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Oriental Suites Hotel & Spa

Royal Suites, big balcony | Terrace/patio
Point of interest
Couples treatment rooms, sauna, spa tub, steam room, body treatments
Reception
Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
58 Hang Dao Str, Hoan Kiem District, Hanoi, 100000
  • Hanoi Old Town Night Market
    1 min walk
  • Ta Hien Street
    3 min walk
  • Hoan Kiem Lake
    3 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    41 min drive

Room options

View all photos for Junior Suite, City View

City view

Junior Suite, City View

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suite, Courtyard View

Terrace/patio

Royal Suite, Courtyard View

  • 80 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Royal Suites, big balcony

Premium bedding, pillowtop beds, minibar, in-room safe

Royal Suites, big balcony

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, Balcony

Junior Room, Balcony | City view

Junior Room, Balcony

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Double Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Connecting Rooms, City View (Oriental)

City view

Family Suite, Connecting Rooms, City View (Oriental)

  • 55 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Room

Hanoi Royal Palace Hotel 2

Breakfast included
Spa
Free WiFi
Restaurant
4.9 out of 5, Exceptional, (3104)
The price is CA $2,469
per night
CA $2,800 total
includes taxes & fees
2 Jan - 3 Jan
Hanoi Royal Palace Hotel 2

About the area

Hanoi

Heart of Hanoi.At this Old Quarter hotel, you'll be within a 5-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Dong Xuan Market and Quan Chuong Gate are also within half a mile (1 km).

What's nearby

  • Hoan Kiem Lake - 3 min walk
  • Thang Long Water Puppet Theatre - 4 min walk
  • Dong Xuan Market - 6 min walk
  • Quan Chuong Gate - 8 min walk
  • St. Joseph's Cathedral of Hanoi - 8 min walk

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Noi Bai Intl. Airport (HAN) - 39 min drive

Restaurants

  • ‪King roti - ‬3 min walk
  • ‪Bancông Cafe & Restaurant - ‬2 min walk
  • ‪Bia Ả Đào - The Peachy Craft Beer Pub - ‬1 min walk
  • ‪Domino's Pizza - ‬2 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk

About this property

Oriental Suites Hotel & Spa

4-star Art Deco hotel near Hoan Kiem Lake
Oriental Suites Hotel & Spa offers its guests a full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Oriental Suites Hotel & Spa also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

This 4-star Hanoi hotel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 8 levels
  • Built in 2008
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Oriental Suites Hotel & Spa offers 40 accommodations with fireplaces and minibars. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Languages

English, Vietnamese

Property amenities

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10 AM: USD 10 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • Cable channels
  • LCD TV
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Fireplace
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Oriental Suites Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 per person
  • Airport shuttle fee: USD 19 per room (one way)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Early check-in is available for groups that reserve 5 rooms or more.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 4 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Serenade Hanoi
Serenade Hotel
Serenade Hotel Hanoi
Oriental Suite Hotel Hanoi
Oriental Suite Hotel
Oriental Suite Hanoi
Oriental Suite
Oriental Suite Hotel Spa
Oriental Suites Hotel Spa
Oriental Suites & Spa Hanoi
Oriental Suites Hotel & Spa Hotel
Oriental Suites Hotel & Spa Hanoi
Oriental Suites Hotel & Spa Hotel Hanoi

Oriental Suites Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 719 out of 1001 reviews" "
Rating 8 - Good. 216 out of 1001 reviews" "
Rating 6 - Okay. 41 out of 1001 reviews" "
Rating 4 - Poor. 14 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The oriental suites provided an exceptional experience in old town Hanoi. The suite with balcony was very spacious and was a great place to take a break from the crowded old town streets. We arrived just before typhoon Yagi and after cancelling some plans decided to wait out the storm in Hanoi. All the staff was friendly and went above and beyond to keep our stay comfortable despite the stress of the incomming storm .
Stayed 3 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

2/10 Terrible

mark

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We made a booking with the concierge to go to Cat Ba Island, and on the day we were to travel we found that a super typhoon was heading directly for Cat Ba Island, so I enquired if it would make sense to cancel the trip. She informed me that it was not a big deal, and just to go ahead. On the three hour bus ride to Cat Ba we found out that the Island would be shut down for multiple days and we would not be able to return as scheduled. The net is we had to turn right back around the next morning in order to get off the island. Also, there was at least a 40 percent surcharge on the tickets she booked.
Stayed 3 nights in Sep 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Son

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we head a good stay. Location is the best.
Stayed 1 night in Aug 2024

6/10 Okay

Cuong, Pflugerville

Travelled with group
Liked: Staff & service
Room is small and dark. No desk for laptop use or eating on. Breakfast is average with the same options every day. Wifi is on and off sometimes but speed is fast when it is working. The staff here is probably the only thing I can rave out. They are nice and courteous. Overall just an average hotel for me.
Stayed 4 nights in Jul 2024

10/10 Excellent

Russell

Stayed 3 nights in Jul 2024

8/10 Good

Duong

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is small. Staffs are nice.
Stayed 4 nights in Jun 2024

10/10 Excellent

Sarath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , great breakfast , located at centre of old quarter with walking distance to Dong Xuan market , Hoan Kiem lake and Railway street .
Stayed 4 nights in Jul 2024

10/10 Excellent

Natalie

Liked: Staff & service, property conditions & facilities
Great property matched by great staff.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jared

Stayed 4 nights in Jul 2024

6/10 Okay

Hien

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2024

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Oriental Suites Hotel & Spa! While we did not have a window facing outside, this allowed our room to be exceptionally quiet throughout the night. The staff were amazing!! Breakfast was fantastic. The hotel was very clean and in prime location. Would absolutely stay here again!
Stayed 2 nights in Jul 2024

10/10 Excellent

Greg

Travelled with partner
Staff were ver accommodating, courteous and helpful. Great central location and excellent value for money.
Stayed 1 night in Jun 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice. Well located with many options for dinning and shopping also for sightseeing. Staff was very cordial and with excellent service. Room was great, the only thing maybe needs a better choice for breakfast.
Stayed 4 nights in Jun 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent rooms. Most friendly staff, willing to help. Great buffet breakfast.
Stayed 1 night in Jun 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for families with connecting rooms. Great location and friendly staff.
Stayed 2 nights in Jun 2024

10/10 Excellent

CHERYL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were wonderful. I had a very late check in and a car was sent to pick me up from the airport and my room was ready for me within minutes. The breakfast had a variety of selections. It was very good. The staff accommodated all of my needs with grace and friendliness. I would stay again. The hotel is in the middle of the shopping district which was a plus. I was surprised by a nice going away gift. This is my kinda hotel. From USA.
Stayed 2 nights in Jun 2024

10/10 Excellent

Siobhan, Conover

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent hotel with fabulous staff. The breakfast was included and was delicious with lots of options. I also got a massage in the spa and it was a great experience. I loved the size of our room and our balcony. I also loved the convenience of this hotel to the all the shopping and cultural items like the big lake and the temple. It was wonderful!
Stayed 2 nights in May 2024

6/10 Okay

Sarah

Travelled with partner
Liked: Staff & service
Hotel arrival was great, very attentive. We were told our room has been upgraded which we were excited about, when we got there it was a small room with dated decor and amenities, so was disappointed. If we weren't told there was an upgrade I don't think we'd have minded as much! We also got bitten by mosquitos quite a bit, we only stayed one night and I was evident that the bites happened overnight, so again a bit disappointed.
Stayed 1 night in May 2024

8/10 Good

lara

Travelled with family
Liked: Cleanliness, staff & service, amenities
My sister and I enjoyed our stay here as it was very well located in the old quarter of Hanoi. On weekends, the street the hotel is located on gets blocked off to turn into the walkable night market. The staff is extremely kind and helpful; upon check in, they give you a paper with tips on the city and recommendations for restaurants and shops. The only reason I rated the hotel 4 stars is because the hotel is a bit dated. I understand that it is located in an older building but it could benefit from a little modernization like other hotels in the area. However, we definitely recommend the hotel to travellers!
Stayed 1 night in May 2024

10/10 Excellent

Tijana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Kara, Shoreline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property is next level! They are friendly, courtesy and don’t forget a thing! I would stay here again for the staff alone, but the location is also perfect. Used the spa twice, great experience. I needed to work for a few hours and once I connected directly vs WiFi, everything was perfect.
Stayed 3 nights in May 2024

10/10 Excellent

Mtango

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly communicates all the details in advance. So everything was smooth.
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT
Stayed 3 nights in Apr 2024