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Oriental Suites Hotel & Spa

4.0 star property
4-star Art Deco hotel near Hoan Kiem Lake

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Photo gallery for Oriental Suites Hotel & Spa

Couples treatment rooms, sauna, hot tub, steam room, body treatments
Reception
Exterior
Premium bedding, pillowtop beds, minibar, in-room safe
Point of interest

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
58 Hang Dao Str, Hoan Kiem District, Hanoi, 100000
  • Hoan Kiem Lake
    ‪3 min walk‬
  • Thang Long Water Puppet Theatre
    ‪4 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪8 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪39 min drive‬

Room options

View all photos for Junior Suite, City View

City view

Junior Suite, City View

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suite, 2 Bedrooms, Courtyard View

Terrace/patio

Royal Suite, 2 Bedrooms, Courtyard View

  • 80 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Royal Suites, big balcony

Premium bedding, pillowtop beds, minibar, in-room safe

Royal Suites, big balcony

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, Balcony

Junior Room, Balcony | City view

Junior Room, Balcony

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Double Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Connecting Rooms, City View (Oriental)

City view

Family Suite, Connecting Rooms, City View (Oriental)

  • 55 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Hanoi

Heart of Hanoi.At this Old Quarter hotel, you'll be within a 5-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Dong Xuan Market and Quan Chuong Gate are also within half a mile (1 km).

What's nearby

  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Thang Long Water Puppet Theatre - 4 min walk - 0.4 km
  • Dong Xuan Market - 6 min walk - 0.6 km
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.8 km
  • Hanoi Opera House - 18 min walk - 1.5 km

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Noi Bai Intl. Airport (HAN) - 39 min drive

Restaurants

  • ‪King roti - ‬3 min walk
  • ‪Bancông Cafe & Restaurant - ‬2 min walk
  • ‪Bia Ả Đào - The Peachy Craft Beer Pub - ‬1 min walk
  • ‪Domino's Pizza - ‬2 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk

About this property

Oriental Suites Hotel & Spa

4-star Art Deco hotel near Hoan Kiem Lake
Oriental Suites Hotel & Spa offers its guests a full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Oriental Suites Hotel & Spa also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

This 4-star Hanoi hotel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 8 levels
  • Built in 2008
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Oriental Suites Hotel & Spa offers 40 accommodations with fireplaces and minibars. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Languages

English, Vietnamese

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Property amenities

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: USD 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Fireplace
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Oriental Suites Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 per person
  • Airport shuttle fee: USD 19 per room (one way)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Early check-in is available for groups that reserve 5 rooms or more.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 4 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Serenade Hanoi
Serenade Hotel
Serenade Hotel Hanoi
Oriental Suite Hotel Hanoi
Oriental Suite Hotel
Oriental Suite Hanoi
Oriental Suite
Oriental Suite Hotel Spa
Oriental Suites Hotel Spa
Oriental Suites & Spa Hanoi
Oriental Suites Hotel & Spa Hotel
Oriental Suites Hotel & Spa Hanoi
Oriental Suites Hotel & Spa Hotel Hanoi

Oriental Suites Hotel & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 709 out of 1001 reviews
Rating 8 - Good. 219 out of 1001 reviews
Rating 6 - Okay. 45 out of 1001 reviews
Rating 4 - Poor. 16 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eve

Stayed 1 night in Oct 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Messages were spectacular. Clean rooms!
Stayed 3 nights in Jan 2025

8/10 Good

Tony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to Beer street and Hoan Kiem Lake. Good breakfast and the staff were very helpful. The room has no outside window, the “window” looks into a interior atrium. The weekend night market is located on the same street as the hotel. Overall a great hotel in the heart of Hanoi.
Stayed 4 nights in Jan 2025

10/10 Excellent

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very very convenient place. 3 mins walk from the lake.
Stayed 1 night in Jan 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good location, good breakfast, all you need for few nights in hanoi
Stayed 2 nights in Jan 2025

10/10 Excellent

Chaoying

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location is the best
Stayed 5 nights in Jan 2025

10/10 Excellent

Bryan

Liked: Cleanliness, amenities
Overall is ok.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kia

Stayed 1 night in Dec 2024

8/10 Good

Jay

Stayed 2 nights in Dec 2024

10/10 Excellent

jaechul

Stayed 1 night in Dec 2024

10/10 Excellent

Kia

Stayed 1 night in Dec 2024

10/10 Excellent

Kia

Stayed 1 night in Dec 2024

10/10 Excellent

Qiwen, San Jose

Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 5 nights in Dec 2024

10/10 Excellent

Aida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the middle of the old quarter. Evelyn from the hotel helped us book all the excersions and everything went perfectly. In Hanoi old quarter, people need to walk on the street with the cars and the motorcycles because the sidewalks are full of parked motorbikes or stalls.. it took us a day to get comfortable with that. The hotel is close to a nice lake and a walk (no cars) around the lake with good vibes and safe walking.

8/10 Good

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Mauricio, West New York

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, amazing staff, excellent breakfast. The room was comfortable, clean and spacious. The spa provided great options and the staff there was very friendly.
Stayed 2 nights in Nov 2024

8/10 Good

Cath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such lovely staff! I really enjoyed that the hotel was right in the heart of the old quarter- very hectic and exciting!
Stayed 3 nights in Nov 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very clean and organized, the free buffet breakfast in the morning is excellent. The staff are exceptionally helpful and friendly
Stayed 8 nights in Nov 2024

2/10 Terrible

M

Travelled with partner
Disliked: Amenities, property conditions & facilities
This is not a 4 star hotel. This is at best a 2 or 3 star hotel. I didn’t have a problem with the lack of luxury. However, the rooms are non-smoking and we could smell cigarette smoke in our room during our whole stay of 1 day. The cigarette smell was so bad especially when we turned on the AC. We told the staff about this issue and all they did was spray the room and give us an air purifier but that didn’t help at all. My husband and I get bad headaches from cigarette smoke and it was horrible to stay in the room with that smell. I booked the suite which was about $130 per night, for that much money we deserved way better service. Also this hotel is in the middle of old quarter so lots of noise at night. I recommend to book a hotel outside the old quarter near the lake, the prices are better and you get better hotels. It’s better to live on the outskirts and take a taxi to old quarter to explore. Breakfast was mediocre. This place gets 1 star. Worst hotel experience I’ve had in my Asia travels.
Stayed 1 night in Nov 2024

10/10 Excellent

Eric

Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Liked: Property conditions & facilities, room comfort

Another great stay

The staff is always great..third time staying at location. The location of property is right where you would want to be close to everything
Stayed 9 nights in Nov 2024

6/10 Okay

Kyanta

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Didnt receive any VIP upgrade or anything as advertised, was imposed a $30 late check out even though it would have been an entitlement, rain shower was broken, aircon was not at 19deg, door was spoilt so it was inconvenient to get in and out as I have to wait for the staff. The staff was apologetic I was okay but the manager attitude was like "oh yes late check out is chargeable" so I declined.
Stayed 1 night in Nov 2024

10/10 Excellent

mackenzie

Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024