Good: close to the lake, which is the only safe and nice place to walk around without being hit by a motorcycle.
Breakfast on the 9th floor had views of the city and was good.
Staff spoke good English (rare for Vietnam) and were very helpful. We asked for a cruise to Halong Bay and were given a quote. We ended up booking online with another operator but then we got charged extra on a boat, we should have used hotel recommendation, would be less hassle and same money.
Very comfortable bed and good AC.
Water, tea/coffee, and some fruit daily.
Not good:
Outlets were old and not all of them worked.
Do not open the window - it smells toxic CO2 from the street.
Got a call at 4:30 am from receptionist who messed up the rooms and needed to wake up another guest. I could not fall asleep and didn’t feel well all day.
Breakfast croissant: sometimes they warm them up in the oven and they are delicious and sometimes they served them white and cold.
Wi-Fi in the breakfast area is very slow.
If you are looking for luxury, this is not a place. Look further away from the Old Quarter, will be calmer and more ‘normal’ experience. It is way crazy, dirty, and noisy in the Old Town.