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The Willows Hotel

3.0 star property
3-star boutique hotel near Lake Michigan

Choose dates to view prices

Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout drapes
Front of property
Deluxe Double Room, 2 Queen Beds
Lobby sitting area
Junior Suite, 1 King Bed

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
555 W Surf St, Chicago, IL, 60657
  • Lincoln Park Zoo
    ‪2 min drive‬
  • Wrigley Field
    ‪3 min drive‬
  • Michigan Avenue
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪37 min drive‬

Room options

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout drapes

Room, 1 Queen Bed (Small)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout drapes

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About the area

Chicago

Lakeview stay.Your stay at this Lakeview hotel places you within 2 miles (3 km) of Lake Michigan and Wrigley Field. Lincoln Park and Briar Street Theatre are also within half a mile (1 km).

What's nearby

  • Lincoln Park Zoo - 2 min drive - 1.9 km
  • Wrigley Field - 3 min drive - 2.2 km
  • DePaul University-Lincoln Park - 3 min drive - 1.9 km
  • Michigan Avenue - 4 min drive - 4.6 km
  • Navy Pier - 7 min drive - 7.0 km

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 37 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Cesar's Killer Margaritas - Broadway - ‬3 min walk
  • ‪Chipotle Mexican Grill - ‬3 min walk
  • ‪Tuk Tuk Thai Isan Street Food - ‬4 min walk
  • ‪Galway Bay - ‬4 min walk

About this property

The Willows Hotel

3-star boutique hotel near Lake Michigan
As a guest of The Willows Hotel, you'll find a vending machine, coffee/tea in a common area, and concierge services. WiFi is free in public spaces. The boutique The Willows Hotel also features a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front-desk safe.

This 3-star Chicago hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • Built in 1906
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Fireplace in lobby
  • Elevator
  • No smoking on site
The Willows Hotel offers 55 accommodations with minibars and bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Languages

English, Romanian, Spanish

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  • Air conditioning
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 25 per day)

Food and drink

  • Coffee and tea in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 25 per day (300 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

The Willows Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 522 out of 1003 reviews
Rating 8 - Good. 271 out of 1003 reviews
Rating 6 - Okay. 113 out of 1003 reviews
Rating 4 - Poor. 63 out of 1003 reviews
Rating 2 - Terrible. 34 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Maria, INDIANAPOLIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Anthony, ORLANDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again.
Stayed 1 night in Feb 2025

10/10 Excellent

Spencer

Stayed 2 nights in Dec 2024

8/10 Good

David, Dallas

Liked: Cleanliness
Very good location for my stay. The property is somewhat dated, looking the same as when I last stayed here 10 years ago. Refrigerator in room is most appreciated. Close to bus lines 36, 22, and 151. Have lunch at "The Bagel" a few blocks north for a wonderful Jewish Deli experience.
Stayed 5 nights in Dec 2024

10/10 Excellent

Buuzand

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Dec 2024

6/10 Okay

Amy, Long Beach

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Major side of hotel was right next to alley way that was very noisy. There was people arguing and being loud well past 3 am. Our hotel windows looked right into the apartment across the way. Parking was at two public parking lots that were a few hundred yards away, and incredibly limited. We ended up having to use a public parking garage that was almost 1/2 a mile away. Staff was not knowledgeable about the area, we asked for recommendations and they acted as though they didn’t know the area. For the price, wished would have stayed at a motel 6, least we would have had coffee. No coffee was available in the lobby which often had people in it talking loudly on their phones. Over all not a place we want to stay again. Save your money, find somewhere else.
Stayed 1 night in Jan 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Willows for a hockey game at Wrigley Field. It was walkable, 1.2 miles. We did Uber back. Comfortable for a family of 4.
Stayed 1 night in Jan 2025

10/10 Excellent

Scott

Stayed 1 night in Dec 2024

6/10 Okay

Frank

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall good stay - biggest negatives being the musty / mold smell in the room and the loud neighbors
Stayed 3 nights in Dec 2024

10/10 Excellent

Jacob A., Niles

Stayed 1 night in Dec 2024

10/10 Excellent

Sain

Stayed 1 night in Dec 2024

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Kevin

Liked: Staff & service
The place is located conveniently but is dated. The rooms especially small, the price not so much.

8/10 Good

Gracie

Travelled with partner
Liked: Cleanliness, staff & service
Decent property, it’s an older building so some things could be improved. My room had a big spider web in one of the ceiling corners. Neighborhood is nice, walkable restaurants and stores. Would possibly stay again for a night depending the circumstances
Stayed 1 night in Dec 2024

6/10 Okay

WILLIAM, Crown Point

Stayed 1 night in Dec 2024

6/10 Okay

WILLIAM, Crown Point

Travelled with partner
Liked: Cleanliness
Old hotel in pretty good condition, but the radiator/ heating system was really noisy (woke us up all night long).

4/10 Poor

Jordan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Mary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here twice and both times were great. The location is convenient to Wrigleyville, which is where we spent a lot of time. Staff were friendly and helpful. Parking was in the garage close by. Lots of shops and restaurants close by. We would definitely stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Vonda, Apollo Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Ty

Stayed 4 nights in Nov 2024

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service
Good value, cool area, parking garage nearby. This was a pretty good find!

10/10 Excellent

Patrick C

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are terrific and the comfort, cost ratio is terrific. Efficient property that is old but well kept up .
Stayed 1 night in Dec 2024

10/10 Excellent

Reymundo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute little hotel on a quiet side street in Lakeview. Room was not overly large but great for a 2 night stay. So many shops, grocery, great restaurants and pubs nearby. Loved this hotel. Will definitely stay again
Stayed 2 nights in Dec 2024