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Arterra Hotel and Resort

3.5 star property
3.5-star hotel in Punta Engaño

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Photo gallery for Arterra Hotel and Resort

2 outdoor pools
2 outdoor pools
Lobby
Front of property
Suite King

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Gym
  • Air conditioning
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
Punta Engaño, Mactan, Lapu-Lapu, Cebu, 6015
  • Magellan Monument
    ‪6 min drive‬
  • Jpark Island Waterpark
    ‪11 min drive‬
  • Cebu Yacht Club
    ‪13 min drive‬
  • Cebu (CEB-Mactan - Cebu Intl.)
    ‪31 min drive‬

Room options

View all photos for Sea View King Bed

Sea View King Bed

Sea View King Bed

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Suite

2 Bedroom Suite

2 Bedroom Suite

  • 65 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Double Room, Sea View

Double Room, Sea View

Double Room, Sea View

  • 31 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite King

Suite King

Suite King

  • 62 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, City View

Double Room, City View

Double Room, City View

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

About the area

Lapu-Lapu

Punta Engaño stay.Your stay at this Punta Engaño hotel places you within 3 miles (5 km) of CHI, The Spa and Magellan Monument. Mactan Shrine and Lapu-Lapu Monument are also within 3 miles (5 km).

What's nearby

  • Magellan Monument - 6 min drive - 4.6 km
  • Mactan Shrine - 6 min drive - 4.7 km
  • Jpark Island Waterpark - 11 min drive - 9.2 km
  • Mactan Marina Mall - 13 min drive - 10.6 km
  • Cebu Yacht Club - 13 min drive - 10.9 km

Getting around

  • Mactan - Cebu Intl. Airport (CEB) - 31 min drive

Restaurants

  • ‪Starbucks - ‬7 min drive
  • ‪Chimac Chicken & Beer - ‬6 min drive
  • ‪Acqua - ‬6 min drive
  • ‪Tea of Spring - ‬6 min drive
  • ‪Tides - ‬6 min drive

About this property

Arterra Hotel and Resort

3.5-star hotel in Punta Engaño
As a guest of Arterra Hotel and Resort, you'll find 2 outdoor swimming pools, a fitness center, and a children's pool. There's a restaurant on site. A business center and meeting rooms are available.

Public spaces have free WiFi. The business-friendly Arterra Hotel and Resort also features a garden, a front-desk safe, and an elevator. An airport shuttle (available on request) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Lapu-Lapu hotel.

  • 180 guestrooms or units
  • Meeting rooms
  • Business facilities
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Dining venue
Arterra Hotel and Resort offers 180 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies or patios. Beds feature down comforters. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

This Lapu-Lapu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided on request.

Languages

English, Filipino

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 5:00 PM on request
  • Free uncovered self parking on site

Food and drink

  • A restaurant

Things to do

  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Gym

Accessibility

  • Elevator

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 5:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from December 17 2021 to December 31 2023 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PHP 900 per vehicle (one-way, maximum occupancy 8)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

Property Registration Number 009-766-456-000

We should mention

  • Pool access available from 9:00 AM to 9:30 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Arterra Hotel Resort
Arterra Lapu-Lapu
Arterra Hotel and Resort Hotel
Arterra Hotel and Resort Lapu-Lapu
Arterra Hotel and Resort Hotel Lapu-Lapu

Arterra Hotel and Resort Reviews

Reviews

6.6
Rating 10 - Excellent. 13 out of 54 reviews
Rating 8 - Good. 14 out of 54 reviews
Rating 6 - Okay. 10 out of 54 reviews
Rating 4 - Poor. 10 out of 54 reviews
Rating 2 - Terrible. 7 out of 54 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No beach access
Stayed 1 night in Jan 2020

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very scenic
It is very remote but the hotel had the accommodations. Restaurant was 24 hrs and pool was nice. Very close to the airport and took about 20 min.
Stayed 4 nights in Oct 2019

8/10 Good

Georgina, New York New York

Travelled with family and small children
Liked: Cleanliness, amenities
The property is excellent sea view - 360 deg...Wifi signal is poor
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
This property is priced well but even for that orice, it was disappointing Gym and Pool were ok. Rooms are ok. Left my gym clothes in The room when I checked out and when I called on the same day, theu said it was not there .
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Mabel, Cebu City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have indoor basketball court, a spacious gym and a wonderful sea view from our room. Staff is accommodating.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Room was fine and great view. Amenities mixed...
The room was adequate and met our needs. The view was outstanding and the pool was nice. There was a "room service" menu, but no instructions on how to contact anything in the hotel. Dialing the typical 0 (zero) for front desk just let it ring and ring, but nobody ever answered and there were no instructions on what numbers to actually call. The gym and "indoor basketball court" HAD air conditioning units, but none of them were turned on. We asked the front desk and they managed to activate the aircon for the exercise room, but stated that they would not turn on air conditioning for the basketball court. Honestly, what's the point of having an indoor basketball court if it is not air-conditioned in the Philippines???
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back
Has a great staff and away from traffic. You get both a beautiful sunrise and sunset
Stayed 4 nights in Apr 2019

10/10 Excellent

Jeffrey, Mactan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel floors of the property are maintained well
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Røde, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit isolated but nice. New facilities and wxcellent sea view!
Stayed 1 night in Oct 2018

6/10 Okay

Rochard, Dallas TX

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great... problem is rooms and hotel seem not finished... each room has a hot water heater... but its unplugged and up under the sink... took the first shower in with cold water... fit and finish of room is not good... door closer installed wrong that keeps you from opening door and not allow door to close... had to slam door to get it closed... door frame to small as well which did not help. 75% of pool closed. need a cab, they charge you to request one. View great from the rooms as the hotel sits at the point and has 270 % views.
Stayed 4 nights in Sep 2018

8/10 Good

vetvetbaby, Cebu, Philippeens

Liked: Cleanliness, staff & service
For the price this is a very classy place to stay. But its a long way from everything else. Is a good resort to getaway from everything and relax.
Stayed 1 night in Sep 2018

4/10 Poor

Kerry

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Beach
New hotel. Very nice rooms. Clean. Staff is excellent. Food is cold!
Stayed 2 nights in Feb 2018

6/10 Okay

Jeff, Hong Kong

Liked: Cleanliness
Amazing views, poor management
We've stayed in every 5 Star in Cebu over the last 3 years and there is no question that the upper floors of the Arterra have the best views on Lapu Lapu Island. That said, the place seems to be run by a management team that isn't quite professional. First, do not get the included breakfast, it is quite bad with limited choices and often even stocked out of the basics they have. That said, their restaurant in the lobby has quite good food (though service is breathtakingly slow). Second, the site only has 3 elevators and it is not uncommon to literally wait 2-3 minutes or even longer for an elevator. Additionally, they allow people to walk directly from the pool, through the lobby and onto the elevators dripping wet so the elevators are always filled with pools of water. A final comment is that the way they fitted out the hotel is simply bizarre. They have put absolute top tier furniture in the lobby, then finish the rooms out horribly. There was no hot water in our first room (found out later there is a switch hidden under the counter). The walls of the hotel room are extremely uneven and overall fit and finish was just terrible. Finally, the Arterra is as far as you can possible get from basically anything in Cebu. It's tough to get taxi drivers to take you so far out. All in all, a mixed experience. Polite but inexperienced staff at a beautifully location with poor finishing..
Stayed 3 nights in Feb 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Needs lot of work....
The hotel looks nice and new. Ask the staff it was completed 2017. Alot of thing this place needs to work on. 1. Staff are not sure of what they are suppose to do. They are very nice. But being nice does n ot mean they are doing good service. 2. For a new condo hotel some area smells like urine. in the pool change/ shower room smelled like urine so bad. 3. They would not allow they guess to bring the pool towels to there room which made us sick. the lobby is cold going up to the elevators in cold conditions. Now i got a cold. 4. They gave us a room with a leaking ceiling took almost an hr for someone to come up and told us to wait another 30 mins. before we got another room. they new room came with a breakfast coupon. a few hrs later a staff was chasing us looking for a coupon said its not part of our recervation. we were thing its was a comp for the room issue and the long waits. 5. No beach front and they call them self a resort. No SPA service not parking for hotel guess. They had us park on the streets and some one hit our car over night. 6. Wifi did not work the stay.
Stayed 1 night in Jan 2018

2/10 Terrible

Gary , Canada

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Beautiful place and very nice staff but it's not f
The place advertised WiFi and a convenience store but nothing working. It was not a good experience. But the staff was excellent and after I complained to expedia and got no where i went and talked to the staff myself and they moved me to a sister hotel which was good. I travel lots and never again will I use expedia
Stayed 4 nights in Oct 2017

8/10 Good

tuck

Liked: Cleanliness, property conditions & facilities, room comfort
poor efficency of front desk julie even i give tip
poor front desk help of arranging taxi. i almost late for airport. Overall staff was friendly. But resto servers are mostly gloomy and not efficient as server not busy also can forget my orders.
Stayed 1 night in Oct 2017

6/10 Okay

Kriz, Mactan, Cebu

Liked: Cleanliness, property conditions & facilities
Spoiled Birthday and Wedding Anniversary
objective and constructive criticisms to make your hotel better for your guests to come back: 1. indicate "plated breakfast" in your website and all the travel sites where your hotel is registered. usually breakfast is buffet type in all other hotels 2. indicate "no wifi". my husband and i do online work. internet is important to us. if you already offer free wifi, give your guests the password upon check in 3. make sure your heater and safety vault work properly before your guests check in 4. let the guard check your guest's booking before entering the premises, it's for everybody's safety. they just let us in without checking 5. put a list of "contact numbers" of your hotel department like the front desk in the room. i needed to go out of the room to look for a staff to ask for the number to dial. i tried "0" for housecleaning department as indicated on the paper for toiletries order, they are not answering either
Stayed 2 nights in Oct 2017

4/10 Poor

Nancy , Florida USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Advertisements
They need to do a few things in the advertisement of the facility. 1). Location. Location on maps give middle of the town prior to arriving to the hotel. Uber driver spent around 20 minutes turning around and going back and fourth trying to find the place and people never heard of it. Finally found someone that told us it is at the end. This should be stated somewhere so people know. 2) They advertise free internet but took few hours to get the internet and then they kept asking if I purchased the package there is no mention about purchasing a packet. 3). Hotel shuttle. This should be told to the public from the beginning that the shuttle will be quite expensive. To end the staff was very accommodating and the hotel itself is a great location and looks nice. However, they should work on the above.
Stayed 1 night in Oct 2017

8/10 Good

Pekka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Only Beach missing...food was good, but meny food is Ended.
Stayed 2 nights in Jan 2020