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Dorsett Shepherds Bush

4.0 star property
4-star eco-certified hotel near Kensington High Street

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Photo gallery for Dorsett Shepherds Bush

Bar (on property)
Dorsett Room
Lobby
Front of property - evening/night
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
58 Shepherds Bush Green, London, England, W12 8QE
  • Shepherd's Bush Empire
    ‪1 min walk‬
  • Westfield London Shopping Centre
    ‪10 min walk‬
  • Kensington High Street
    ‪20 min walk‬
  • London (LHR-Heathrow)
    ‪30 min drive‬

Room options

View all photos for Executive Room

Executive Room

Executive Room

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Dorsett Room

Dorsett Room

Dorsett Room

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Studio Suite

Studio Suite

Studio Suite

  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

London

Hammersmith and Fulham stay.A stay at this Hammersmith and Fulham hotel places you within half a mile (1 km) of Westfield London Shopping Centre and 2 miles (3 km) of Kensington High Street. Royal Albert Hall and Hyde Park are also within 3 miles (5 km).

What's nearby

  • Shepherd's Bush Empire - 1 min walk - 0.1 km
  • Westfield London Shopping Centre - 10 min walk - 0.9 km
  • Kensington High Street - 20 min walk - 1.7 km
  • Olympia Conference and Exhibition Centre - 20 min walk - 1.7 km
  • Hyde Park - 8 min drive - 5.2 km

Getting around

  • Shepherd's Bush Market Underground Station - 3 min walk
  • Shepherd's Bush Station - 7 min walk
  • Heathrow Airport (LHR) - 30 min drive

Restaurants

  • ‪The Hoxton, Shepherd’s Bush - ‬1 min walk
  • ‪The Defectors Weld - ‬2 min walk
  • ‪Pictures - ‬1 min walk
  • ‪Tian Fu - ‬2 min walk
  • ‪Shikumen - ‬1 min walk

About this property

Dorsett Shepherds Bush

4-star eco-certified hotel near Kensington High Street
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Dorsett Shepherds Bush.

This 4-star London hotel is smoke free.

  • 1 building
  • 317 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Built in 2014
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Dorsett Shepherds Bush offers 317 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. 37-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, Romanian, Spanish, Turkish

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The Hoxton Shepherds Bush

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  • Restaurant
  • Air conditioning
  • Breakfast available
4.6 out of 5, Wonderful, 602 reviews
The price is CA $182
CA $218 total
includes taxes & fees
Apr 13 - Apr 14
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Property amenities

Family friendly

  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 37-inch LCD TV with digital channels
  • MP3 dock

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets: GBP 70 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 70.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 20 for adults and GBP 20 for children
  • Pet fee: GBP 70 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 70.0 per day
  • Service fee: 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, mobile payments, Google Pay, and Apple Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Dorsett Shepherds Bush
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush Hotel London
Dorsett Shepherds Bush London
Shepherds Bush Dorsett
Dorsett Shepherds Bush, London England
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush London
Dorsett Shepherds Bush Hotel London

Dorsett Shepherds Bush Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 946 out of 2103 reviews
Rating 8 - Good. 568 out of 2103 reviews
Rating 6 - Okay. 308 out of 2103 reviews
Rating 4 - Poor. 161 out of 2103 reviews
Rating 2 - Terrible. 120 out of 2103 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Nick

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Derek, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant, positive experience for a 3-night stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ashiq

Stayed 1 night in Dec 2024

8/10 Good

Sam

Liked: Cleanliness, staff & service
Room quite small shower gel empty but not a bad stay
Stayed 2 nights in Dec 2024

10/10 Excellent

May

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and supportive team
Stayed 3 nights in Dec 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, friendly staff on reception made check in very easy. First room I was given had an unbearable smell of waste pipes in the bathroom so I was moved to another quickly and without question, which was appreciated. Room was spacious enough, clean and comfortable. Would use again for an overnight work trip.
Stayed 1 night in Dec 2024

8/10 Good

Neal

Stayed 1 night in Dec 2024

8/10 Good

Derek, London

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location for business, shopping and commuting. Modern decor and pretty impressive, aesthetically.
Stayed 1 night in Dec 2024

10/10 Excellent

Chung Ting

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Annoying Glass Panel
The big frosted glass panel between the bathroom and bedroom was very annoying at night if somebody used the bathroom and switched the very bright light on.
Stayed 1 night in Dec 2024

6/10 Okay

Tom

Business traveller
Disliked: Cleanliness, room comfort
WARNING 5% "service charge" to check in.
Nice enough hotel however the owners / manager are clearly living on another planet. The A/C in the rooms will not cool below 23 degrees, no windows open so it's very hot and stuffy. This is no doubt to save costs in air conditioning. Then we get to the "Service Charge" of 5% added to your bill for ... wait ... Checking in !!! What a joke.
Stayed 1 night in Dec 2024

6/10 Okay

Sara

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Had to complain due to the smell from the room especially the bathroom. The bed was pushed up to the window making the bed and sheets damp. The shower room had black mould forming on the seal and the shower itself was rusty. The room did not feel clean.
Stayed 1 night in Dec 2024

6/10 Okay

Simon

Travelled with family
Disappointing stay
There were 2 things that spoilt the stay at the Dorsett - After being out we came back to the room to find a card in the Card switch in the room - According to reception house keeping may have checked the room - I find this very strange - Checking for What ? The other disappointment was breakfast, specifically the English cooked breakfast, the sausage was inedible, the fried eggs were like rubber, soggy hash browns, the best thing was the toast and I cooked that myself - The room was OK but based on this visit I certainly would look elsewhere.
Stayed 1 night in Dec 2024

6/10 Okay

David

Liked: Room comfort
Disliked: Property conditions & facilities
For the money it’s a tired hotel
Stayed here a few times over the years and always found it to be a very nice hotel with very friendly staff and always used to be clean. Sadly it seems maintenance is done to a minimal standard and things are looking very very tired. Tiles broken all over the bathroom floor, silicone mouldy around the fittings, cabinets with silicone peeling off, stains all over the floors. Bathroom was horrendous in the first room and air con didn’t work. Moved to an accessible room which also had cracked tiles and dirty silicone but at least air con worked! I don’t expect a hotel to be pristine perfect all the time but when tiles are broken and the floor is moving you’d expect maintenance to be of a good standard at this price point. House keeping and general staff are very good, my only issue is with the maintenance that is clearly lacking.
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Need to fix their TVs
I had to change rooms as the TV didn't work! The TV in room I was moved to only had a few channels which worked too.
Stayed 1 night in Dec 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Always stay here
Stayed 1 night in Dec 2024

10/10 Excellent

Finn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They went above and beyond and fulfilled my request wishing for a high room for our anniversary. Surprised us with a bottle of prosecco and cake in addition to balloons and decor which made it super special.
Stayed 1 night in Dec 2024

6/10 Okay

Cristiano

Business traveller
Liked: Cleanliness, room comfort
Overall, I would not recommend it
The accommodation was as shown in the photographs and description, located in a quiet area at night, with good communication links. The only downside is there are some hidden fees which I guess te hotel should disclose in advance, for instance I paid £ 100.00 deposit for which I am still waiting a refund, and and additional £ 19.98 for service charge for which I asked clarification but the hotel management did not or refused to provide so far Overall, I would not recommend it as you can get same services for a cheaper price in London (I lived there 15 years so I can be pretty much objective on that)
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great hotel in a fab location. The beds were really comfortable and room facilities great. The bathroom had a really bad drain smell but as we were only there for one night did not really have time to report and resolve this issue. Our biggest gripe was misinformation- we were told at check in that breakfast start at 6.30am on Saturday. I questioned this as we needed the earliest start possible and I thought at weekends it was 7 but was assured it was 6.30. Got up, down at 6.30 for a quick breakfast to be told no it starts at 7! So unfortunately had to leave without breakfast.
Stayed 1 night in Dec 2024

8/10 Good

Faisal

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
A let down
Sadly not the best. We had to request a room swap within an hour of arriving due to a very smelly drain in the bathroom. To the staff’s credit this was actioned quickly without issue. However our next room had no TV remote, smelt (although not a bad) in the bathroom and the provided milk curdled. Enjoyed cocktails in the bar.
Stayed 1 night in Dec 2024

6/10 Okay

Sylvie

Disliked: Cleanliness
Hotel tres correct. Personnel agréable proche des3 stations de metro Par contre un enorme probleme de plomberie. Des odeurs egout dans les douches.
Stayed 2 nights in Dec 2024

4/10 Poor

Alan

Disliked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient as nect foor to shepherd bush empire.
Very convenient as next door to shepherds bush empire.
Stayed 1 night in Dec 2024

8/10 Good

david

Travelled with family
Stayed 1 night in Dec 2024