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Best Western West Towne Suites

2.5 star property
Hotel near West Towne Mall in Madison

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western West Towne Suites

Front of property
Free daily cooked-to-order breakfast
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)
Lobby
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
650 Grand Canyon Dr, Madison, WI, 53719
  • West Towne Mall
    9 min walk
  • Hilldale Shopping Center
    8 min drive
  • University of Wisconsin-Madison
    11 min drive
  • Madison, WI (MSN-Dane County Regional)
    27 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 1 King Bed, Accessible, Bathtub

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (Living Room;with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (Living Room;with Sofabed) | Private kitchen

Suite, 1 King Bed, Non Smoking, Kitchenette (Living Room;with Sofabed)

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (2 King Beds)

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (2 King Beds)

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (2 King Beds)

  • 43 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Private kitchen

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
AmericInn by Wyndham Madison West
Pool
Hot tub
Breakfast included
Pet-friendly
4.4 out of 5, Excellent, (1135)
The price is CA $105
per night
CA $121 total
includes taxes & fees
5 Dec - 6 Dec
AmericInn by Wyndham Madison West

About the area

Madison

In shopping district.You'll be within half a mile (1 km) of West Towne Mall and 2 miles (3 km) of University Research Park with a stay here. Also, Vitense Golfland is within 2 miles (3 km) and Hilldale Shopping Center is within 6 miles (10 km).

What's nearby

  • West Towne Mall - 9 min walk - 0.8 km
  • Hilldale Shopping Center - 8 min drive - 6.0 km
  • Camp Randall Stadium - 11 min drive - 8.5 km
  • University of Wisconsin-Madison - 11 min drive - 8.1 km
  • Alliant Energy Center - 12 min drive - 12.9 km

Getting around

  • Madison Station - 16 min drive
  • Dane County Regional Airport (MSN) - 27 min drive

Restaurants

  • ‪Chick-fil-A - ‬11 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪The Cheesecake Factory - ‬10 min walk
  • ‪Dave & Buster's - ‬11 min walk
  • ‪Olive Garden - ‬14 min walk

About this property

Best Western West Towne Suites

Hotel near West Towne Mall in Madison
There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. An area shuttle within 15 miles and a bus station shuttle are available for a fee. A fitness center, a library, and multilingual staff are also featured at the business-friendly Best Western West Towne Suites. Self parking is free.
  • 98 guestrooms or units
  • 2 levels
  • Cooked-to-order breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Library
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Microwave in a common area
  • Water dispenser
Best Western West Towne Suites offers 98 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 25-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

This Madison hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Area shuttle (surcharge) up to 15 miles
  • Bus station shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in common area(s)

Things to do

  • Fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 25-inch LCD TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per accommodation (varies based on length of stay), plus a deposit of USD 150 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 35 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western West Towne
Best Western West Towne Suites
Best Western West Towne Suites Hotel
Best Western West Towne Suites Hotel Madison
Best Western West Towne Suites Madison
Best Western Madison
Best Western West Towne Hotel Madison
Madison Best Western
Best West Towne Suites Madison
Best Western West Towne Suites Hotel
Best Western West Towne Suites Madison
Best Western West Towne Suites Hotel Madison

Best Western West Towne Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1071 reviews" "
Rating 8 - Good. 296 out of 1071 reviews" "
Rating 6 - Okay. 97 out of 1071 reviews" "
Rating 4 - Poor. 52 out of 1071 reviews" "
Rating 2 - Terrible. 37 out of 1071 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Lauren

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room had a weird smell, maybe mildewy or something like that. Also, when I arrived at 1am, my room door was not shut all the way. I inspected the room and it was fine, but then it happened again after I was gone all day at a conference. I explained to the front desk person that anyone could have come in my room while I was out at any point and taken my stuff. Luckily I brought my valuables with me to the conference, but she didn’t seem too concerned with my complaint, which I thought was odd.
Stayed 4 nights in Aug 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great food and bed. Older property. Some construction to get to the area
Stayed 1 night in Aug 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean however something was wrong with air conditioner unit
Stayed 1 night in Aug 2024

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 1 night in Aug 2024

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk manager was very nice, the hotel was the cleanest I’ve stayed at in Madison so far, and the breakfast far exceeds the buffets I’m used to. I would happily stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

Keera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Laurie

Business traveller
Disliked: Property conditions & facilities
The breakfast options were nice. The area shopping was convenient. The staff all seemed friendly and nice. The biggest concern was the smell in the room. I am not certain what the smell was from. I believe it is an old building with old appliances and the smell is embedded in the flooring, walls, and or appliances but it was very strong and offensive.
Stayed 5 nights in Aug 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was way better than the price!
Very happy with this hotel and location. The shower/tub was one of the best we’ve been in. The tub was a large oval marble focus. The shower curtain never got near me. The water pressure and hot water were plentiful
Stayed 2 nights in Aug 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great Price, Great Room and Great Breakfast!
Stayed 1 night in Aug 2024

4/10 Poor

Anil

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not to my liking
Stayed 2 nights in Aug 2024

10/10 Excellent

Henry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Allan Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good vlaue for money
Great breakfast
Stayed 1 night in Aug 2024

10/10 Excellent

Thanh

Stayed 4 nights in Aug 2024

6/10 Okay

Munchuree

Travelled with partner
Liked: Staff & service
I checked in around 9:30-9:45 pm. After I got key card and walked to the room. When I opened the door tv was on, bed was used (I didn’t get inside but I can when I opened the door. I went back to the front desk, he made a surprise face and said there shouldn’t be anyone there. Then I said but there was, you can go check. Then he made a confused face which I was more confused and tired. Then he just gave me a new room with no answer. Also, around one hour before I check in I’ve got email asking how’s your check in which I haven’t even arrived. AC in the room is dusty.
Stayed 1 night in Aug 2024

10/10 Excellent

Anne-Charlotte

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable and clean. The breakfast area was nice. The only complaint was that the room had a funky/musty smell.
Stayed 1 night in Aug 2024

8/10 Good

Deborah

Travelled with partner
We spent one night at your hotel and appreciated the large room and good breakfast. The towels weren’t very soft and one lightbulb was out but other than that it was very nice.
Stayed 1 night in Aug 2024

6/10 Okay

Linda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel was relatively quiet except for a few noisy people. I couldn’t give the rating of 5 stars due the fact I requested two adjoining rooms. I called prior to arrival to confirm my request and they confirmed it. Upon checking in we find out we had two separate rooms on separate floors. Nothing they could do they said. Also the bathtub was stained and dirty. However, the breakfast was good.
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms. Very nice helpful front desk person. Convenient to shopping and restaurants.
Stayed 1 night in Jul 2024

10/10 Excellent

Anastasia

Stayed 1 night in Jul 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, I loved the cooked to order breakfast that comes with your reservation. My main complaint is that the bed was too soft for my back.
Stayed 5 nights in Jul 2024

10/10 Excellent

Jolanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, amazing breakfast options; with the person preparing scrambled eggs, bacon and eggs, or pancakes on demand. The interior was very clean, and cozy. We traveled with our dogs, and I appreciated the fact that all pet friendly rooms were located on the first floor with an option of entering the property through the side door, which was very convenient, In general, it was a very good experience.
Stayed 1 night in Jul 2024