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Best Western West Towne Suites

2.5 star property
Hotel near West Towne Mall in Madison

Choose dates to view prices

Photo gallery for Best Western West Towne Suites

Front of property
Lobby
Free daily cooked-to-order breakfast
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
650 Grand Canyon Dr, Madison, WI, 53719
  • West Towne Mall
    ‪9 min walk‬
  • Camp Randall Stadium
    ‪11 min drive‬
  • University of Wisconsin-Madison
    ‪11 min drive‬
  • Madison, WI (MSN-Dane County Regional)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 1 King Bed, Accessible, Bathtub

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (Living Room;with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (Living Room;with Sofabed) | Private kitchen

Suite, 1 King Bed, Non Smoking, Kitchenette (Living Room;with Sofabed)

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 43 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

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Exterior

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About the area

Madison

In shopping district.You'll be within half a mile (1 km) of West Towne Mall and 2 miles (3 km) of University Research Park with a stay here. Also, Vitense Golfland is within 2 miles (3 km) and Hilldale Shopping Center is within 6 miles (10 km).

What's nearby

  • West Towne Mall - 9 min walk - 0.8 km
  • Hilldale Shopping Center - 8 min drive - 6.0 km
  • Camp Randall Stadium - 11 min drive - 8.5 km
  • University of Wisconsin-Madison - 11 min drive - 8.1 km
  • Alliant Energy Center - 12 min drive - 12.9 km

Getting around

  • Madison Station - 16 min drive
  • Dane County Regional Airport (MSN) - 27 min drive

Restaurants

  • ‪Chick-fil-A - ‬11 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪The Cheesecake Factory - ‬10 min walk
  • ‪Dave & Buster's - ‬11 min walk
  • ‪Olive Garden - ‬14 min walk

About this property

Best Western West Towne Suites

Hotel near West Towne Mall in Madison
There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. An area shuttle within 15 miles and a bus station shuttle are available for a fee. A fitness center, a library, and multilingual staff are also featured at the business-friendly Best Western West Towne Suites. Self parking is free.
  • 98 guestrooms or units
  • 2 levels
  • Cooked-to-order breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Library
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Microwave in a common area
  • Water dispenser
Best Western West Towne Suites offers 98 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 25-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

This Madison hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 15 mi
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Library
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 25-inch LCD TV with premium cable channels

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per accommodation (varies based on length of stay), plus a deposit of USD 150 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 35 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western West Towne
Best Western West Towne Suites
Best Western West Towne Suites Hotel
Best Western West Towne Suites Hotel Madison
Best Western West Towne Suites Madison
Best Western Madison
Best Western West Towne Hotel Madison
Madison Best Western
Best West Towne Suites Madison
Best Western West Towne Suites Hotel
Best Western West Towne Suites Madison
Best Western West Towne Suites Hotel Madison

Best Western West Towne Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 654 out of 1172 reviews
Rating 8 - Good. 314 out of 1172 reviews
Rating 6 - Okay. 103 out of 1172 reviews
Rating 4 - Poor. 56 out of 1172 reviews
Rating 2 - Terrible. 45 out of 1172 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Stacey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast food was good with what u got. Wish we could of had eggs with the meal we chosen
Stayed 2 nights in Feb 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madison weekend

Comfortable bed, great pillows. Had a Jetta tub in room - fabulous! Not the greatest tv selections but wasn’t there to watch tv.
Stayed 2 nights in Feb 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded expectations

I’ve read some of the other negative comments and after our stay, I really don’t know what those people were talking about. For what we paid and what we needed for our one night, everything was excellent. We had a comfortable, clean and spacious room. The breakfast was a lot more than any other hotel we’ve ever stayed at. They had a chef to make your breakfast to order. When we come back down to the area again we will stay here for sure.
Stayed 1 night in Feb 2025

8/10 Good

Janet, New Berlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and they made to order breakfast. The only issue was smokers sitting at the side entrances. You literally had to walk through their stink to go to/ from car. Should have a smoking place away from everyone!!
Stayed 1 night in Feb 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Patricia

Travelled with family
Liked: Property conditions & facilities
Very clean, efficient, nice breakfast, price was great
Stayed 1 night in Feb 2025

10/10 Excellent

MAYRA

Stayed 2 nights in Feb 2025

8/10 Good

Terrence

Stayed 2 nights in Jan 2025

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 2 nights in Feb 2025

6/10 Okay

Chloe

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Christopher

Stayed 3 nights in Jan 2025

10/10 Excellent

Keith

Stayed 2 nights in Dec 2024

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Tyshawn

Pretty good place
Stayed 1 night in Jan 2025

2/10 Terrible

Payton

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family members medical trip

The pullout couch and hair, what appeared to be dead skin particles, dirt under the pullout mattress and 2 blood stains on the beds comforter
Stayed 1 night in Jan 2025

10/10 Excellent

Anton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My sty was great
Stayed 1 night in Jan 2025

10/10 Excellent

Dion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this hotel a few times always consistently good.
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel a number of times. Always consistently good.
Stayed 1 night in Jan 2025

8/10 Good

Lucia, Berkeley heights

Liked: Cleanliness, staff & service, property conditions & facilities
The hot fresh breakfast was great! Room was a little stark and there dud not turn on when I pressed the power button on the remote. Price was great thus time of year.
Stayed 2 nights in Jan 2025

6/10 Okay

Reginold

Travelled with group
Liked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

william

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

4/10 Poor

brian

Travelled with family

EV CHARGER DOES NOT WORK

I changed my reservation to use their EV charger- then discovered it was a slow, trickle charger in a poor location and was out of service. I was forced to drive across town in sub-zero temps at 11pm to be able to make it to the funeral I was attending the next morning.
Stayed 1 night in Jan 2025