2/10 Terrible
Jeremy
25 Dec 2024
Disliked: Staff & service
Nice hotel, but they are renovating rooms and painting the outside facade. They did not advise the booking site we used about the ongoing renovations. We were woken up at 8 in the morning by work being done in the room above us. They offered to move us, but we were in 2 adjoining rooms and had a lot of luggage, so moving was not an option. They did acknowledge that we should not have been given the room since the room above was being worked on. They also said that the workers were not supposed to start working until 10 AM. We requested compensation for one night for one of the rooms, but they were unable to do it until they sent it to upper management for approval. In the meantime, we had to fly back to the US with no resolution. We are waiting to hear back from them.
Update: I never heard back from them. I even called the hotel again from the US (13 hour difference) and left messages. I asked to speak to any management. At this point, I give them 1 Star.
Jeremy
Stayed 2 nights in Dec 2024