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El Cid Castilla Beach Hotel

3.5 star property
3.5-star beachfront resort near Mazatlán Aquarium

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Photo gallery for El Cid Castilla Beach Hotel

Exterior
Interior detail
View from room
Lobby sitting area
Ocean View Elite Golf Experience

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • All-inclusive
  • Spa
  • Room service

Explore the area

Map
Av Camaron Sabalo s/n, Mazatlán, SIN, 82110
  • El Cid Country Club Golf Course
    ‪17 min walk‬
  • Mazatlán Aquarium
    ‪7 min drive‬
  • Cerritos Beach
    ‪12 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪32 min drive‬

Room options

View all photos for Ocean View Elite Golf Experience

View from room

Ocean View Elite Golf Experience

  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Ocean View

View from room

Room, Ocean View

  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Elite

View from room

Ocean View Elite

  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Pool View

View from room

Room, Pool View

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Mazatlán

On the beach.Within a 15-minute walk of this Zona Dorada resort, you'll find Playa Brujas and Punta Camaron Beach. Islas de Mazatlan Ecological Reserve and El Cid Country Club Golf Course are also within 2 miles (3 km).
View more Resorts in MazatlánOpens in a new window

What's nearby

  • El Cid Country Club Golf Course - 17 min walk - 1.5 km
  • The Mazatlan Malecón - 2 min drive - 2.2 km
  • Mazatlán Aquarium - 7 min drive - 4.7 km
  • Mazatlan International Center - 8 min drive - 6.6 km
  • Cerritos Beach - 12 min drive - 6.3 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 32 min drive

Restaurants

  • ‪Los Arcos - ‬4 min walk
  • ‪Villa Italia - ‬1 min walk
  • ‪Rico's Café Zona Dorada - ‬4 min walk
  • ‪La Casa Club el Cid - ‬6 min walk
  • ‪Bar el LOBY - ‬1 min walk

About this property

El Cid Castilla Beach Hotel

3.5-star beachfront resort near Mazatlán Aquarium
Some rates at El Cid Castilla Beach Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

El Cid Castilla Beach Hotel offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar.

A business center and meeting rooms are available. A children's pool, spa services, and a complimentary children's club are also featured at the family-friendly El Cid Castilla Beach Hotel. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 3.5-star Mazatlán resort is smoke free.

  • 500 guestrooms or units
  • 17 levels
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 1982
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Swim-up bar
El Cid Castilla Beach Hotel offers 500 accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages.

Languages

English, Spanish

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Outdoor pool

El Cid El Moro Beach Hotel

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  • Hot tub
  • All-inclusive
  • Kids pool
3.9 out of 5, Good, 871 reviews
The price is CA $156
CA $208 total
includes taxes & fees
Apr 27 - Apr 28
El Cid El Moro Beach Hotel

Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Crib (surcharge)
  • Free area shuttle
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Self parking on site (MXN 70 per day)

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 27-hole adjacent golf course
  • Arcade/game room
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Personal motorized watercraft
  • Playground
  • Shopping
  • Tennis

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 150.0 per day.
  • Cribs (infant beds) are available for MXN 150.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 320 per person (one-way)
  • Self parking fee: MXN 70 per day
  • Crib (infant bed) fee: MXN 150.0 per day
  • Rollaway bed fee: MXN 150.0 per day
  • Administrative fee: MXN 310 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Castilla Beach
Castilla El Cid
El Cid Castilla
El Cid Castilla Beach
El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel Mazatlan
El Cid Castilla Beach Mazatlan
El Cid Castilla Hotel
Hotel El Cid Castilla
Hotel El Cid Castilla Beach
El Cid Castilla Mazatlan
El Cid Mazatlan
El Cid Castilla Beach Mazatlan
El Cid Castilla Beach Hotel Resort
El Cid Castilla Beach Hotel Mazatlán
El Cid Castilla Beach Hotel Resort Mazatlán

El Cid Castilla Beach Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 380 out of 1001 reviews
Rating 8 - Good. 279 out of 1001 reviews
Rating 6 - Okay. 180 out of 1001 reviews
Rating 4 - Poor. 85 out of 1001 reviews
Rating 2 - Terrible. 77 out of 1001 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

JEREMY, EDNA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Took over an hour to get food from room service. Check in took forever. Very nice hotel, very clean. Shower didn't drain very well but seems normal in Mexico.
Stayed 1 night in Jan 2025

8/10 Good

Victor

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Kelli

Travelled with partner
Liked: Cleanliness, staff & service
Variety of dinner restaurants was good. All inclusive rates were a little high for the quality of the food.
Stayed 3 nights in Jan 2025

10/10 Excellent

ilija

Stayed 2 nights in Dec 2024

8/10 Good

Shivakumar

Travelled with family
A lot of things were an add on. Like A Latte, Guacamole and such.
Stayed 6 nights in Dec 2024

6/10 Okay

Zoila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Martha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the only good thing about this place. Hotel is old and it shows. Bed mattresses and pillows are hard and uncomfortable. When getting ready for bed pulled down comforter and sheets on bed were disgustingly stained. when we asked for them to be changed there was about a 20 min wait in sending someone up it was probably about nine in the evening and we were tired from a long day of travel and just wanted to go to bed, but finally someone came up to change them. That person said that that was normal and they are told to still use those sheets on the beds. We also had another instance in one of their restaurants of dirty table placemats that were used on the table we sat at and were told they were washed that morning and those are just stains and we’re OK to use. We told them to take them off the table and we would not use them. Food quality is mediocre. Staff members seem to not be well trained in customer care for the hospitality industry, making guests wait excessively for things when there should not be a wait. We will not be coming back to this resort.
Stayed 4 nights in Dec 2024

10/10 Excellent

JOSE ALFREDO

Stayed 2 nights in Dec 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Food was good and the service was great. No problems getting around the hotel.
Stayed 3 nights in Nov 2024

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, amenities
I thought the buffet was adequate but wished they had a taco/burger bar at the pool areas. The restaurants were exceptional. The employees were very kind and attentive. We will be back again.
Stayed 5 nights in Nov 2024

10/10 Excellent

Elizabeth, Windsor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good and varied. Staff loud in the hallways… didn’t get a promised tequila bottle when checking out… “out of stock”
Stayed 5 nights in Nov 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool area was huge and jumping off the rocks into the water was a highlight. We reserved five restaurants during our stay and the dishes were all delicious, unique and presented favourably. And the check-out was stress-free with no hidden charges; which we’ve dealt with at other resorts over our years of travel.
Stayed 6 nights in Nov 2024

10/10 Excellent

Yelitza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive and friendly, the hotel in all was great. I will definitely be returning.
Stayed 4 nights in Nov 2024

10/10 Excellent

Roxanne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT FOOD, STAFF WAS VERY NICE AND HELPFUL DEFINITELY WOULD COMEBACK AND ENJOY THE RESORT A BIT MORE
Stayed 3 nights in Nov 2024

10/10 Excellent

E. Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El Cid Castilla

Stayed 4 nights in Nov 2024

10/10 Excellent

Jamie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at El CID Castilla in an oceanfront room. The all inclusive elite package provided a top level luxury experience for us. Staff was courteous and attentive. The bands on the beach are incredibly loud and it would be a more enjoyable experience, especially in the afternoon, if they were not directly in front of the hotel. The mornings, evenings, and nights, were beautiful. We had one bad experience dining at the Golf Club steakhouse. We ate there twice. On Friday November 22nd we had and incredible meal with flawless service and we decided to go back again. On Sunday November 24th we returned to the steakhouse. It was quite busy but we were served promptly. Unfortunately, my appetizer was forgotten. My friends, of course, would not start eating until everyone was served as is proper etiquette. I had to find a staff member and reorder my food. By the time it came, everyone’s food was cold and my hurried appetizer was burnt and not edible. I did not wish to eat it and sent it back. Our main courses were delicious with no issues. After the main course was finished, it took so long for our desserts that we decided to leave. We paid full price for a partial meal that was substandard for the cold appetizers. Although this was brought to the attention of resort staff, there was no offer of restitution. This was the only poor experience of our stay. I would like to mention that the staff in the Cafe Elite were friendly and attentive. Thank you
Stayed 7 nights in Nov 2024

6/10 Okay

Eneida

Travelled with partner
Liked: Staff & service, amenities
I didn’t like there were roaches at nigh specifically on the bathroom
Stayed 3 nights in Nov 2024

10/10 Excellent

Cynthia, Las Vegas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We had an amazing stay! Thank you.
Stayed 4 nights in Nov 2024

10/10 Excellent

Luis E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was only a couple of day ,though i was very happy overall with our stay. Was veryy happy from check in to check out excellent service.
Stayed 3 nights in Nov 2024

10/10 Excellent

ORALIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything, except it was too hot and humid.😄
Stayed 4 nights in Oct 2024

6/10 Okay

Emiliano, HOLLISTER

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel required reservation for all inclusive restaurants . Also , it wasn’t fully all inclusive . Bottles of water weren’t included there was also a room charge for room service .
Stayed 3 nights in Sep 2024

8/10 Good

Cynthia

Liked: Property conditions & facilities
Pool and beach was accessible
Stayed 4 nights in Sep 2024

6/10 Okay

John Robert

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
A group of us spent 4 nights at the property in September of 2024. We are between 52 and 71. It wasn't the correct property for us. It is really geared towards families, and multiple generations at that. We all live in Mexico and have proficient Spanish. The property is showing deferred maintenance, and, at times, was really dirty from the crowds. That said---the staff, to a person, were delightful. They were friendly, helpful and seemed to genuinely be glad that we were there. Our biggest problem was that 3 of us booked with Expedia and the other two booked directly with the hotel. There was a marked inequity in the bracelets and the benefits that came along with them. We were constantly given incorrect information on what we could/could not do, where we could/could not eat. On the last full day---the two who didn't book with Expedia paid for an upgrade. Well, due to poorly advised staff members, this resulted in an even bigger problem. They jumped levels above us. It was a problem when they were assured we could all go to the marina for dinner. Once we arrived, the staff had to tell us that this wasn't the case. We could join our newly upgraded friends for dinner but would have to pay the menu prices. We did this, it was never about the money. The real problem is that there was never one clear explanation of the levels of all-inclusive packages.
Stayed 4 nights in Sep 2024

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Necesita remodelar los cuartos estan igual que enos 90s.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools
Stayed 4 nights in Aug 2024