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Pullman Zamzam Madina

Eco-certified hotel near Prophet's Mosque

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Photo gallery for Pullman Zamzam Madina

Deluxe Room, 2 Single Beds (Panoramic Haram View)
Premium bedding, in-room safe, desk, laptop workspace
4 restaurants, breakfast, lunch, dinner served; international cuisine
Interior detail
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
Amr Bin Al Gmoh Street, Madinah, 41499
  • Prophet's Mosque
    ‪6 min walk‬
  • Al-Baqi Cemetery
    ‪7 min walk‬
  • Quba Mosque
    ‪4 min drive‬
  • Madinah (MED-Prince Mohammad Bin Abdulaziz)
    ‪20 min drive‬

Room options

View all photos for Junior Suite, 1 Bedroom, City View

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 Bedroom, City View

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, City View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 3 Single Beds (Without view)

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 3 Single Beds (Without view)

  • 35 sq m
  • Sleeps 3
  • 3 Twin Beds

Royal Suite, 1 Double Bed (Haram View)

  • Sleeps 7
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed (Haram View)

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed (Haram View)

  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (Panoramic Haram View)

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 Bedroom (Panoramic Haram View)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, City View (4 Twin Beds)

Superior Room, City View (4 Twin Beds)

Superior Room, City View (4 Twin Beds)

  • 35 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Classic Room, 1 King Bed (No View)

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed (No View)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Haram View)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Haram View)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed, City View

  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (No View)

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 Bedroom (No View)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Panoramic Haram View)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Panoramic Haram View)

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Accessible, City View

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, Accessible, City View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Double Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 Double Bed, City View

  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe Room, 2 Single Beds (Panoramic Haram View)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds (Panoramic Haram View)

  • Sleeps 3
  • 2 Twin Beds

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About the area

Madinah

Heart of Madinah.Within a 10-minute walk of this Madinah City Center hotel, you'll find Prophet's Mosque and The Green Dome. New Bilal Market and Al-Baqi Cemetery are also within half a mile (1 km).

What's nearby

  • Prophet's Mosque - 6 min walk - 0.5 km
  • The Green Dome - 6 min walk - 0.6 km
  • Al-Baqi Cemetery - 7 min walk - 0.6 km
  • Quba Mosque - 4 min drive - 3.9 km
  • Madina Mall - 6 min drive - 5.6 km

Getting around

  • Madinah Station - 14 min drive
  • Madinah (MED-Prince Mohammad Bin Abdulaziz) - 20 min drive

Restaurants

  • ‪مندي الايغوري - ‬9 min walk
  • ‪البيك - ‬6 min walk
  • ‪ستاربكس - ‬1 min walk
  • ‪The Espresso Bar - ‬9 min walk
  • ‪بارنز - Barn’s فرع الحرم - ‬5 min walk

About this property

Pullman Zamzam Madina

Eco-certified hotel near Prophet's Mosque
There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Public spaces have free WiFi. The eco-certified Pullman Zamzam Madina also features multilingual staff, coffee/tea in a common area, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Madinah hotel is smoke free.

  • 835 guestrooms or units
  • 10 levels
  • 4 dining venues
  • Built in 2015
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
Pullman Zamzam Madina offers 835 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, French, German, Hindi, Turkish, Urdu

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Onsite parking available only on request
  • Self parking on site (SAR 70 per day; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 86 for adults and SAR 43 for children
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: 100 percent of room rate
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 150.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 86 for adults and SAR 43 for children
  • Self parking fee: SAR 70 per day (in/out privileges)
  • Early check-in fee: 100 percent of room rate (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: SAR 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property Registration Number 10001808

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pullman Zamzam Madina opening December 2015 Hotel Medina
Pullman Zamzam Madina opening December 2015 Hotel
Pullman Zamzam Madina opening December 2015 Medina
Pullman Zamzam Madina opening December 2015
Pullman Zamzam Madina Hotel Medina
Pullman Zamzam Madina Medina
Pullman Zamzam Madina
Pullman Zamzam Madina Al Madinah/Medina
Pullman Zamzam Madina Hotel
Pullman Zamzam Madina Madinah
Pullman Zamzam Madina Hotel Madinah

Pullman Zamzam Madina Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 766 out of 1228 reviews
Rating 8 - Good. 221 out of 1228 reviews
Rating 6 - Okay. 115 out of 1228 reviews
Rating 4 - Poor. 47 out of 1228 reviews
Rating 2 - Terrible. 79 out of 1228 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 1 night in Jan 2025

8/10 Good

Chris

Stayed 1 night in Dec 2024

8/10 Good

Jesper

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenience of its location and a generally good
The hotel is well-located, with everything within walking distance, which is a great advantage. Overall, it was a very good experience, and the hotel itself was impressive. However, for a 5-star hotel and the price paid per night, I expected more compared to other 5-star establishments. There were a few issues: the bidet shower was leaking, and the service in some areas fell short, especially with basic tasks like restocking supplies and cleaning. I also got the impression that the staff is overly focused on securing positive Google reviews, which detracted slightly from the experience. That said, the stay was enjoyable, and the hotel is worth considering if you value the convenience of its location and a generally good experience.
Stayed 3 nights in Dec 2024

8/10 Good

Rajab

Liked: Staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. However, the room wasn’t cleaned
Stayed 1 night in Dec 2024

8/10 Good

Nazim

Liked: Cleanliness, staff & service
Nice hotel but our room furniture was old. Table leg was broken. Shower siding glass can be little bigger.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mohamed, Brampton

Stayed 3 nights in Dec 2024

10/10 Excellent

Rabia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in madinah
The staff at the reception was very welcoming just 1 guy the rest look miserable, he welcomed my family with a big smile and he ungraded our room to the biggest room at the hotel i was so pleased will definitely stay again because of this member of staff, the hotel is a step a way from the prophet pbah mosque they are many taxis available outside the hotel also small shopping center and the hotel is surrounded by many shops, the breakfast was outstanding this pull man hotel is your money worth than the one in makah the one in makah is outdated the bathroom need reall renovation and the bedrooms but the one in madinah is another story is really looked afrer top class hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sheda

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and clean hotel… walk right up to the green dome of the masjid which is amazing.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ali

Liked: Staff & service, property conditions & facilities
Bh
Stayed 5 nights in Dec 2024

10/10 Excellent

Muhammad Umair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

raza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Farhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Great location, only a few min from the noble rawda.
Stayed 2 nights in Dec 2024

10/10 Excellent

Shahrin

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Nadir

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff including room service, door service and the dining staff were great professionals. They all were well mannered. The location is only 5 mins walk away from Nabawi.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mohammad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Dec 2024

8/10 Good

sameer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay close to the prophet's mosque.
Stayed 2 nights in Dec 2024

2/10 Terrible

Soyam

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked two rooms for five, each room had two single person bed, only can sleep 4 on top my kids were far way room, they found not give us connected room. Room were not ready till 5pm, bad behavior by staff and very bad was the manager. 9 days without kids close to us
Stayed 9 nights in Dec 2024

10/10 Excellent

Bashar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, close to the Mosque, breakfast is amazing, friendly staff.
Stayed 4 nights in Dec 2024

10/10 Excellent

Yousuf

Stayed 3 nights in Dec 2024

8/10 Good

syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

6/10 Okay

Zeeshan

Travelled with family
Liked: Cleanliness
The hotel is centrally located near the north end of the Prophet’s Mosque, about an 8-minute walk to the Rawdah. Our junior suite was spacious, with a separate living room and bedroom, but road noise from the lower floor was disruptive. The king bed was two joined beds with an uncomfortable split in the middle. Room tech was outdated, with damaged USB chargers and a faulty phone. The bathroom was clean, but the shower’s half-glass wall caused water to spill onto the floor. Only two towels were provided, though housekeeping brought more upon request. Check-in at 4 pm is inconvenient, but Asst. Manager Adnan helped us get a room early as our son was unwell, a gesture we greatly appreciated. However, the lobby was chaotic at 12:30 pm, filled with tired guests and strewn luggage. Despite the front desk staff’s efforts, the luggage service was slow and lacked professionalism. The cafe was understaffed, with limited food options and overwhelmed employees trying to manage crowds. Would I stay here again? Unfortunately, no. While the location is excellent and Adnan’s assistance stood out, the hotel felt impersonal and poorly managed. The chaotic lobby, understaffing, and transactional service left a lot to be desired. The Pullman needs to improve staffing and organization to create a more welcoming guest experience.
Stayed 1 night in Dec 2024

10/10 Excellent

NAM

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Masjid Al-Nawabi.
Stayed 4 nights in Dec 2024

2/10 Terrible

Muhammad, waltham

Stayed 2 nights in Dec 2024

2/10 Terrible

Muhammad, waltham

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Summary: AVOID THIS HOTEL AT ALL COSTS I had 2 junior suites booked for my party of 8, as the listing says each room has 4 person occupancy. However, upon reaching the rooms, we found only 1 bed in each and no sofa bed. Upon requesting support from the hotel, they told us their policy is to charge for cots for children, but not adults, so any cots we request would be chargeablein our case. They informed us that we shouldn’t have booked from Expedia and should have booked direct to avoid this scenario. Ultimately, we agreed to pay, but they had no cots available anyways. We also reached out to Expedia support, who were sympathetic to our situation, but ultimately had no recourse and provided no help whatsoever until the time of writing this review. 4 people in my party ended up sleeping on the floor for the entire stay here. Extremely disappointed with both the hotel, the attitude we faced, and Expedia in their inability to render any form of support.
Stayed 2 nights in Dec 2024

8/10 Good

Uzair Sofiyan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It could be better but lovely view from the hotel room.
Stayed 2 nights in Dec 2024