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Arrow on Swanston

3.5 star property
Family-friendly 3.5-star aparthotel near Melbourne Museum

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Premium Penthouse Apartment
Premium Penthouse Apartment | City view
View from property
Front of property - evening/night
Premium Penthouse Apartment | Living area

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking available
  • Gym

Explore the area

Map
488 Swanston Street, Carlton, VIC, 3053
  • Queen Victoria Market
    ‪7 min walk‬
  • Princess Theatre
    ‪14 min walk‬
  • Marvel Stadium
    ‪3 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Studio Apartment

Studio Apartment

Studio Apartment

  • City view
  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed

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Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Apartment

Deluxe King Apartment

Deluxe King Apartment

  • City view
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area

Deluxe One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment

Two Bedroom Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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4 Bedrooms Apartment

4 Bedrooms Apartment

  • City view
  • 4 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment

Two Single Bedroom Apartment

  • City view
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedrooms Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Two Bedrooms Apartment

  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

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Triple Single Beds Apartment

Triple Single Beds Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment

Premium Penthouse Apartment

  • City view
  • 1 bedroom
  • 1 bathroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment

Penthouse Apartment

  • City view
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment

Deluxe Family Apartment

  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

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About the area

Melbourne

Carlton stay.Within a 10-minute walk of this Carlton aparthotel, you'll find Lygon Street and Queen Victoria Market. Royal Exhibition Building and Melbourne Museum are also within 2 miles (3 km).
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Queen Victoria Market - 7 min walk - 0.6 km
  • Princess Theatre - 14 min walk - 1.2 km
  • Marvel Stadium - 3 min drive - 2.8 km
  • Rod Laver Arena - 3 min drive - 2.6 km
  • Melbourne Cricket Ground - 4 min drive - 3.2 km

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Little Bang Espresso - ‬3 min walk
  • ‪Captain Melville - ‬4 min walk
  • ‪Hareruya Pantry - ‬4 min walk
  • ‪Ini Studio - ‬4 min walk
  • ‪Humble Rays - ‬4 min walk

About this property

Arrow on Swanston

Family-friendly 3.5-star aparthotel near Melbourne Museum
Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business center and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 9 levels
  • 9688 sq ft of conference space
  • 900 sq m of conference space
  • Built in 2003
  • Deli
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Dining venue
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

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Great Southern Hotel Melbourne

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Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 25 per night; includes in/out privileges)

Family friendly

  • Children stay free (see details)
  • Free crib
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business center
  • Conference center (9,688 square feet of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping mall
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 200 units
  • 9 floors
  • Banquet hall
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from March 26 2025 to March 29 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. Onsite parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. The property is professionally cleaned.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 696 out of 2507 reviews
Rating 8 - Good. 761 out of 2507 reviews
Rating 6 - Okay. 456 out of 2507 reviews
Rating 4 - Poor. 298 out of 2507 reviews
Rating 2 - Terrible. 296 out of 2507 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

DARRIN

Travelled with family and small children
Liked: Amenities
Pro: Very close to CBD, with nearby shops and tram stop at front door. Very reasonably priced. Cons: Elevator/s (2) are terrible in the morning and afternoon you can wait up to 10 min before one shows up with enough room to get in (During our stay only one worked). The adjoining apartment had a very large dog which lept up on the railings and barked whenever you went onto the balcony.
Stayed 5 nights in Jan 2025

10/10 Excellent

Ella

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Superb stay with variety of food and drinks, spacious rooms and great dining experience
Stayed 1 night in Jan 2025

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous stay with great facilities and amazing staff
Stayed 1 night in Jan 2025

6/10 Okay

Sean

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Bed was uncomfortable. Air con noisy and not really effective. Issue with other guests roaming corridors and yahooing around 2:30 am which woke us up. Staff were friendly enough and access was easy.
Stayed 1 night in Jan 2025

2/10 Terrible

Sebastian

Disliked: Cleanliness, property conditions & facilities
The property had rats, bed bugs, and walls so thin you can hear families arguing in an adjacent room.
Stayed 5 nights in Jan 2025

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Area near the hotel is very nice and clean, ample space for parking and food at restaurants is very delicious
Stayed 1 night in Jan 2025

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel condition is very good and the hotel staff is very nice and friendly with their guests
Stayed 1 night in Jan 2025

10/10 Excellent

Bella

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were quiet good and washroom is clean and comfortable with nice condition
Stayed 1 night in Jan 2025

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Terrified stay in the centre of the city with all facilities available for the guests and very friendly staff
Stayed 1 night in Jan 2025

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay, great location and friendly staff
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and great restaurant in the restaurant at the hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay with all facilities and the staff is also very helpful and very friendly
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Approx 45 rooms per floor
NOTHING like pictures. Everything broken-lobby toilets, oven, lift, toilet roll holder, no blockout blinds, did not privide hand towels or cereal bowls, tongs etc, 2 dirty towels in room when arrived, this is not a Delux accom as wording had mentioned, no Chanrlle room decos(or any room decos) like marketing has displayed.. this is serviced appartments en mass, only good point for us was location, would never have booked though if i knew the above, despite false advertising above &many othrr guests in same situation as we chatted in cramped lift no refund given, and when asked to upgrade, was told that is the best room avail
Stayed 5 nights in Dec 2024

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Hotel room were too spacious and the dining area is also very nice
Stayed 1 night in Jan 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the hotel staff’s response to their guests and how they treated them
Stayed 1 night in Jan 2025

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location with spacious bedrooms and lots of outdoor dining facilities for the family and guests
Stayed 1 night in Jan 2025

10/10 Excellent

Lillian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Superb stay, numerous facilities and great staff at the stay
Stayed 1 night in Jan 2025

4/10 Poor

Muhammad

Travelled with family
Liked: Cleanliness
Poor experience
Booked penthouse and paid the views , advised me on presentation room is not ready at 1800 . ? had plumbing issues . Recpetion not very healpful . Given room like box no windows etc. Promised to change in morning than said not available. No compensations.
Stayed 3 nights in Dec 2024

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean and well laid out, with the bedroom able to be separated by sliding doors. All in all very comfortable for a budget priced stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Ella

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay in the city centre with the great facilities and welcoming staff
Stayed 1 night in Jan 2025

10/10 Excellent

Ava

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous stay in the centre of the city with all proper facilities including food
Stayed 1 night in Jan 2025

10/10 Excellent

Bernadette

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay with all the essential services and the best quality of food
Stayed 1 night in Jan 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous stay in the city with the best food and great and friendly staff
Stayed 1 night in Dec 2024

10/10 Excellent

Sally

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and great view from the rooftop of the hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Variety of food and drink options for the weekend and served with unique style
Stayed 1 night in Dec 2024