Book a hotel near National Railway Museum at Shildon, Shildon

"I would like to have given 5 star for service as when we ordered food from the bar the staff were attentive, polite and very friendly and couldn’t do enough for us. However earlier in the evening I called the restaurant from the room to book a table, when I had only said hello I was met with a very abrupt ‘the line is terrible’ to which I stated ‘I’m sorry I’m calling from one of the phones in the rooms’. I then proceeded to request a table and again very abruptly told we have nothing until 8.30/8.45. I really felt like it was too much trouble and didn’t feel welcomed at all. I booked the table initially for 6 people, we were I fact part of a lager group of around 20 people staying at the hotel for an event we were attending the next day. Having spoke to the other people in the party we decided against it and ate from the bar instead. I would not recommend anyone to book to dine at the restaurant based on this encounter. Also may I add that most of the tables were not occupied from around 7pm until the time we were told we could eat from so I don’t understand why we couldn’t get a reservation either. Very disappointing experience. "

"I stay here as a treat to myself to recharge and relax!..it’s always a lovely stay!..the staff are excellent and it’s a consistently high standard!..I look forward to my next stay!.."

"The staff were very kind and accommodating. I made an error when I booked the room and they easily resolved it. Food options and overall experience was amazing! I would stay there again! "

"Great location for the Kynren"

"when we arrived at the property it was clean and well supplied with bedding/ towels. and a lovely welcome pack. we had excellent communication with the propertys owner . gaining acess was brilliant. we had a lovely stay visiting family and friends "

"The house is beautiful, very modern & homely,the area around the property is ideal lovely walking wirh the dogs."