2/10 Terrible
Cinthia
Travelled with group
14 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay at the “LampLighter” in Spfld Mo
Wanted to stay at a safe non smoking space.Was told upon check-in that it is a non smoking, service animal only establishment.Checked into a double bed room only to open the room door and be hit with the very harsh smell of cigarette smoke. Looked around the room and seen that although beds had been made, there was cigarette ashes on the floor between the two beds.Immediately went back to front desk. Asked for another room. Between the new manager and staff there was confusion over what other room to place us because they were oversold according to the manager. Manager went to see if room 134 was cleaned and as she was doing that the other staff member went ahead and gave us room 131. Wrote 131 on our key envelope. Proceeded to go to that room and met the manager in the hall she took us to room 134 even after we said no it’s 131. Tried the keys to 134 of course did not work but also did not work for 131. She let us in and said she was going to go fix our keys. We prepared to get ready to leave to go to our event, Waited about 30 minutes, Still no keys. Had to go back to the front desk to get keys And left to go to our event. Came back around 11:00 PM Only one washrag, three towels, one hand towel. How were we going to both wash with only one washcloth?? Thankfully I packed one to remove my makeup and used that.
Left the next morning back to our event can back not a single clean towel was changed out and no cleaning staff came. Terrible experience and I need moreroom 2write.
Cinthia
Stayed 2 nights in Oct 2024