6/10 Okay
HOLLI
Travelled with partner
23 Mar 2025
Liked: Amenities
Where do I start… we got there around 3:15pm and were told our room wasn’t ready though check in is at 3pm. She tried to send us to the beach but we explained after a 13 HOUR trip to get there that we were tired, wanted to rest a little, and definitely shower so we’d wait in the waiting area… 1HOUR later the assistant manager Gregory comes and tells us our room isn’t ready because they don’t have clean sheets!!! Long short… after waiting in the lobby for OVER 3 HOURS and only offered TEA we found out that the room we booked with the jacuzzi and had already paid for wasn’t ready was because the jacuzzi wasn’t working and a technician was working on it. Well it was never fixed! Gregory promised we’d get compensated since the room was obviously cost more with the jacuzzi and it never worked! Needless to say he basically avoided us the rest of the trip and we were NEVER COMPENSATED!!!! Next, be prepared to only have AC in your room. No AC in the halls, elevator, and barely in the dining area. Next- beach chairs are supposed to be out at 9:30am. Well he comes out when he wants to! One day he didn’t get there until 10:30am! We almost just rented the regular chairs on the beach. The food at the hotel is ok! You won’t starve but nothing worth a review about! Room service doesn’t room service.. we would leave out at 9am and come back around 3pm and our room hadn’t been touched but she would knock around 4 or 5pm. We ended up just asking for clean towels to do ourself