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Holiday Inn Express Surprise by IHG

2.5 star property
Enjoy free breakfast at this Surprise hotel

Choose dates to view prices

Photo gallery for Holiday Inn Express Surprise by IHG

Exterior
Outdoor pool, open 8:00 AM to 10 PM, sun loungers
Room amenity
In-room safe, desk, blackout drapes, iron/ironing board
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Gym
  • Housekeeping
  • Laundry

Explore the area

Map
16540 N Bullard Ave, Surprise, AZ, 85374
  • Surprise Stadium
    ‪8 min walk‬
  • Luke Air Force Base
    ‪13 min drive‬
  • State Farm Stadium
    ‪19 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪48 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Accessible (Mobility)

Standard Room, Accessible (Mobility)

Standard Room, Accessible (Mobility)

  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

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About the area

Surprise

In Surprise .You'll find Surprise Stadium and Surprise Tennis Center within a 15-minute walk of this Surprise hotel. Sun Village Golf Course and Banner Del E Webb Medical Center are also within 3 miles (5 km).

What's nearby

  • Surprise Stadium - 8 min walk - 0.7 km
  • Wildlife World Zoo and Aquarium - 12 min drive - 12.8 km
  • Luke Air Force Base - 13 min drive - 12.5 km
  • Peoria Sports Complex - 15 min drive - 14.9 km
  • State Farm Stadium - 19 min drive - 21.4 km

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 48 min drive

Restaurants

  • ‪In-N-Out Burger - ‬18 min walk
  • ‪Raising Cane's Chicken Fingers - ‬15 min walk
  • ‪Bonfire Craft Kitchen & Tap House - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬3 min drive
  • ‪Red Robin - ‬3 min drive

About this property

Holiday Inn Express Surprise by IHG

Enjoy free breakfast at this Surprise hotel
Holiday Inn Express Surprise by IHG offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business center and a meeting room are available. Event space at this hotel measures 581 square feet (54 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Holiday Inn Express Surprise by IHG. Free self parking is available.

This Surprise hotel is smoke free.

  • 115 guestrooms or units
  • 4 levels
  • 581 sq ft of conference space
  • 54 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Water dispenser
Holiday Inn Express Surprise by IHG offers 115 air-conditioned accommodations with MP3 docking stations and safes. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 8:00 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Holiday Inn Express Surprise by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 761 out of 1000 reviews
Rating 8 - Good. 163 out of 1000 reviews
Rating 6 - Okay. 38 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan, SUN CITY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at the hotel. The front desk was always helpful, the hotel was clean and updated, the pool area was nice, and the breakfast area was well-stocked. Great experience and I'd stay here again.

8/10 Good

Jannette, Plymouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at. It was very clean, and all staff were so nice. Definitely will stay there again!!! Thanks for a great stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

MERCY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, was clean and smelled good. Not to far from State Farm Stadium,
Stayed 1 night in Jan 2025

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for our visit to Surprise. Parks, shopping and dining options nearby.
Stayed 1 night in Jan 2025

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 3 nights in Jan 2025

10/10 Excellent

Stacey, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Check in was super fast & easy & lady was very nice. Breakfast was great & plentiful! Very inviting atmosphere & super clean rooms
Stayed 1 night in Jan 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great hotel. Clean, friendly staff. Good breakfast. Nice location.
Stayed 2 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Janet

Stayed 2 nights in Jan 2025

10/10 Excellent

Phillip

Liked: Staff & service, property conditions & facilities
Good experience.
Stayed 3 nights in Dec 2024

10/10 Excellent

Coleen

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. The staff was amazing. Jacob helped me check in early and was overall very friendly. I was exhausted when I arrived, and was treated well. traveling alone and attending a funeral. Jacob's kindness was recognized and appreciated.
Stayed 1 night in Jan 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Only reason for not receiving excellent rating is the cable package. No instructions on how to use tv or remote. Menu/ guide on tv did not work. Found out from staff basic subscription.
Stayed 3 nights in Jan 2025

10/10 Excellent

ALFONSO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staff was friendly
Stayed 2 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Diann

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
......
Stayed 2 nights in Dec 2024

10/10 Excellent

JOANN, Benbrook

Travelled with family
Liked: Amenities
Check in Jordan excellent
Stayed 1 night in Jan 2025

10/10 Excellent

Constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Surprise AZ
Stayed 2 nights in Dec 2024

10/10 Excellent

Cesar, South Gate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Marcelline, CHANDLER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Clean, neat, smells great! Excellent service with a smile!
Stayed 2 nights in Dec 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Night out

Front counter check in was Perfect. Friendly staff. Sheets super soft. Pillows comfy However the air conditioner in room was excessively loud. Lost multiple hours of sleep. I did not report it because we got in late . And did not want to have to move rooms late . If no one has reported this ac loud unit , i am making it known. I have stayed many times amd all has been perfect.
Stayed 1 night in Dec 2024

10/10 Excellent

Kayleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024