We were really excited to stay here based on the pictures and description. Then we arrived. They did not and would not give us the room type we’d booked, and made no attempt to resolve or provide any customer service. Instead the reception was defensive and unempathetic. The room was generally good- with many scratches, dents, cracks, wear, etc though each fairly small. The door to the connecting room had a see-through crack so fortunately other guests weren’t in it! Despite that unit being empty, the AC was left on full blast for nearly a week. What a waste! Yes they have bikes, but they’re in poor condition (chain needs grease, tires nearly flat) and no one in the reception seemed to know or care to fix, let alone be proactive & knowledgeable enough to check when presenting bikes and give working ones. The units are right on the Placencia sidewalk which is convenient- and loud until past midnight. They don’t even bother picking up the trash on their beach. Decent hotel masquerading as a resort. Wouldn’t stay there again- visited multiple better places around town.