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Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel

2.5 star property
Family-friendly stay near Polaris Fashion Place

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Photo gallery for Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel

Pillowtop beds, desk, laptop workspace, blackout drapes
Indoor pool, open 8:00 AM to 9:00 PM, sun loungers
Exterior
Free daily on-the-go breakfast
Standard Room | Room amenity
Reviews
8.4

Very good

Popular amenities

  • Pool
  • Hot tub
    Hot tubHot tub
  • Breakfast included
    Breakfast includedBreakfast included
  • Parking included
    Parking includedParking included
  • Pet-friendly
    Pet-friendlyPet-friendly
  • Housekeeping
    HousekeepingHousekeeping

Explore the area

Map
8670 Orion Pl, Columbus, OH, 43240
  • Popular LocationTopgolf13 min walk
  • Popular LocationMagic Mountain Fun Center19 min walk
  • Popular LocationPolaris Fashion Place2 min drive
  • AirportColumbus, OH (CMH-John Glenn Columbus Intl.)19 min drive

Room options

View all photos for Suite, 2 Queen Beds

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds

  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Room

Premium Room

Premium Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Access Tub)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Comm, Access Tub)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible (Mobility)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom

  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed

  • 30 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Hampton Inn & Suites Columbus Polaris
Pool
Hot tub
Breakfast included
Pet-friendly
4.6 out of 5, Wonderful, (1001)
The price is CA $214
per night
CA $248 total
includes taxes & fees
15 Jul - 16 Jul
Hampton Inn & Suites Columbus Polaris

About the area

Columbus

Polaris stay.Your stay at this Polaris hotel places you within 2 miles (3 km) of Topgolf and Magic Mountain Fun Center. Polaris Fashion Place and Sharon Woods Park are also within 2 miles (3 km).

What's nearby

  • Topgolf - 13 min walk
  • Magic Mountain Fun Center - 19 min walk
  • Polaris Fashion Place - 2 min drive
  • Alum Creek State Park - 7 min drive
  • Easton Town Center - 12 min drive

Getting around

  • John Glenn Columbus Intl. Airport (CMH) - 19 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬8 min walk
  • ‪Texas Roadhouse - ‬17 min walk
  • ‪Twin Peaks - ‬15 min walk
  • ‪The Cheesecake Factory - ‬3 min drive
  • ‪BJ's Restaurant & Brewhouse - ‬18 min walk

About this property

Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel

Family-friendly stay near Polaris Fashion Place
Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel offers its guests a children's pool, an indoor pool, a lazy river, and a spa tub. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 538 square feet (50 square meters) and includes conference space. A fitness center, a vending machine, and gift shops/newsstands are also featured at the family-friendly Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel. Free self parking is available.

This Columbus hotel is smoke free.

  • 1 building
  • 104 guestrooms or units
  • 7 levels
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • To-go breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel offers 104 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided.

This Columbus hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free on-the-go breakfast available weekdays 6:30 AM–9:30 AM

Things to do

  • Children's pool
  • Fitness center
  • Indoor pool
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Contactless check-in and contactless check-out are available.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Columbus-Polaris Parkway
Holiday Inn Hotels Parkway
Holiday Inn Parkway
Holiday Inn Express Hotels Suites Columbus Polaris Parkway

Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 523 out of 1004 reviews" "
Rating 8 - Good. 290 out of 1004 reviews" "
Rating 6 - Okay. 98 out of 1004 reviews" "
Rating 4 - Poor. 47 out of 1004 reviews" "
Rating 2 - Terrible. 46 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sabrina

Travelled with family and small children
Liked: Cleanliness
Beds are uncomfortable.
Stayed 2 nights in Mar 2024

4/10 Poor

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
The room that was shown on the picture was not the room we were given. We book a one bedroom suit from hotels.com and when we arrived it was a normal queen suit with a pull out couch. There was no kitchen area and not a separate room. We were shown almost a full size fridge and we had a small hotel sized fridge. We brought groceries with us that we lost due to no room in the fridge and also the size of the room was incredibly small with 6 people. The front desk worker said they don’t even have rooms like that at the hotel and the photos are wrong.
Stayed 2 nights in Mar 2024

8/10 Good

Sarah

Stayed 1 night in Mar 2024

8/10 Good

Nina

Travelled with family
Liked: Property conditions & facilities, room comfort
Pool wins
The pool was the hit—it was spring break, so we imagine that played into the crowdedness, but our kid didn't care one little bit. The breakfast room was also extremely crowded and understocked. The room itself was comfortable.
Stayed 2 nights in Mar 2024

10/10 Excellent

carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

6/10 Okay

Jody

No hot water and never said anything about $250 security deposit
Stayed 1 night in Mar 2024

4/10 Poor

Laurie, Berea

Travelled with family
Disliked: Amenities
Look, I normally love a Holiday Inn Express, and have stayed at many. We chose this property because of the fun pool and the reliability of what we can expect at a Holiday Inn Express. However, this one was very disappointing. The biggest problem (and it’s a big one) is that our room didn’t lock. We figured it out after we’d already stayed a night and left during the day. We came back to the room and the key wasn’t lighting up, so we tried the door and it opened without a key. We did this several times and took a video to show the staff. When we told the front desk, she said she would “look into it” and “send someone up.” We went to sleep that night with our door still not locking. Obviously from the inside we could use the latch, but if we had to leave this option would not work. That’s not just disappointing, it’s unacceptable. I don’t blame the staff. The hotel seemed understaffed, overwhelmed, and undertrained, but still, this was not ok. I plan to escalate the IHG, as really it is their problem that the facility is understaffed and no one knew how to fix this. A few other issues with the property: the pool had VERY limited seating, so we had to sit on towels on the ground, and the breakfast area also had limited seating. The breakfast was also staffed with only one employee and the hotel was very busy, so there were long lines and empty trays. Overall this was by far my worst Holiday Inn Express experience, and we would not go back to nor recommend this location.
Stayed 2 nights in Mar 2024

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Denise, xenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Bethany

Travelled with family
Disliked: Staff & service
Worst checkin EVER. 1. They charge $250 extra each room for a security deposit. 2. We got two rooms but one wasn’t ready. Nope, they didn’t know when it would be ready, nope, they wouldn’t call me to let me know it’s ready, I would just have to keep stopping in to see if it “might be available” and nope, we won’t give you a discount for being late. 3. They require wristbands to get into the pool and since we got two rooms and one wasn’t ready, half of my kids would be able to go in the pool but the other half had to sit in a room and wait until the other room was ready, but no one knows when that would be. NO APOLOGIES, nothing. Then I asked that they just refund my room and let us out of the reservation. They said sure, it’s refunded. BUT! Called later to say they were having trouble refunding it because I had booked through Expedia. I contacted Expedia who said, the hotel is giving me the runaround because it was a pay later reservation so no money went through Expedia, only the hotel and they don’t know why the hotel is acting like they can’t give a refund. When I checked out, the clerk assured me (because I asked twice) that it was already refunded. Save yourself a headache and book a room at staybridge suites!
Stayed 1 night in Mar 2024

8/10 Good

James

Stayed 1 night in Mar 2024

10/10 Excellent

Shay M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice :)
Stayed 2 nights in Mar 2024

8/10 Good

Sherri, Mason

Liked: Staff & service, amenities, property conditions & facilities
Everything was excellent. The ONLY problem was the ice bucket. It looked like the last person had used it for food. I took it to the front desk in the morning and the lady was clearly disgusted too and apologized. I would stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Crissy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No hot breakfast on Sunday morning
We picked this hotel because it included a hot breakfast. The sign said Sunday morning that the oven was broken. Sorry for your inconvenience
Stayed 2 nights in Mar 2024

10/10 Excellent

Ronald

Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the kiddie pool was a big hit with the kids
Stayed 2 nights in Mar 2024

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel
Stayed 1 night in Mar 2024

6/10 Okay

SHERYL D

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The staff at this hotel were extremely rude.
Stayed 2 nights in Mar 2024

2/10 Terrible

Aubrianna

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
I had a dirty bloody washcloth on my shower curtain rod. That washcloth fell off the curtain rod and fell on top of my head and hands. We couldn’t use the hot tube due to us being over packed with younger teenagers. We also had a complaint saying we were “running around” in our room, but all of us were in bed. I believe we were being targeted due to me complaining about the room.
Stayed 1 night in Mar 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Teddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Christine

The wristbands for the pool is a bit much and not being able to bring any drinks or food into the pool area is absurd. Also for the size and capacity of the pool there is less than 20 chairs and only 6 tables. The breakfast was meh. The Pancake machine wasn't working. The staff seemed irritated to be there. Eggs had no flavor, ran out of bacon. Room was large and spacious.
Stayed 1 night in Feb 2024

10/10 Excellent

Jeremy

Stayed 1 night in Feb 2024

8/10 Good

JAMIE, Palmer

Stayed 1 night in Jan 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here multiple times in past and location is perfect when passing through area.
Stayed 1 night in Jan 2024