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Villa Juanita

3.5 star property
Family-friendly 3.5-star hotel with free WiFi

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Photo gallery for Villa Juanita

Beach nearby
Exterior
Exterior detail
View from property
Property grounds

Reviews

6.8 out of 10

Popular amenities

  • Spa
  • Breakfast available
  • Bar
  • Parking available
  • 24/7 front desk
  • All-inclusive

Explore the area

Map
Hector's River, Happy Grove, Portland
  • Reach Falls
    ‪13 min drive‬
  • Blue Lagoon
    ‪38 min drive‬
  • Boston Bay Beach
    ‪38 min drive‬
  • Port Antonio (POT-Ken Jones Aerodrome)
    ‪133 min drive‬

Room options

View all photos for Standard Room, Balcony, Ocean View

6 bedrooms, premium bedding, in-room safe, iron/ironing board

Standard Room, Balcony, Ocean View

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Panoramic Suite, 2 Bedrooms, Balcony, Ocean View

6 bedrooms, premium bedding, in-room safe, iron/ironing board

Panoramic Suite, 2 Bedrooms, Balcony, Ocean View

  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room, Balcony, Ocean View

Premium Room, Balcony, Ocean View | View from room

Premium Room, Balcony, Ocean View

  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Room, Accessible, Vineyard View

6 bedrooms, premium bedding, in-room safe, iron/ironing board

Premium Room, Accessible, Vineyard View

  • 31 sq m
  • Vineyard view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 Bedroom, Balcony, Ocean View

Deluxe Double Room, 1 Bedroom, Balcony, Ocean View

Deluxe Double Room, 1 Bedroom, Balcony, Ocean View

  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

Similar properties

Exterior

Jamaica Colors Eco-Retreat Hotel and Spa

  • On private beach
  • Pool
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (11)
The price is CA $138
per night
CA $160 total
includes taxes & fees
2 Mar - 3 Mar
Jamaica Colors Eco-Retreat Hotel and Spa

About the area

Happy Grove

Close to the beach.At this Happy Grove hotel, you'll be within 6 miles (10 km) of Reach Falls and 16 miles (25 km) of Boston Bay Beach.

What's nearby

  • Reach Falls - 13 min drive
  • Blue Lagoon - 38 min drive
  • Boston Bay Beach - 38 min drive
  • Frenchman's Cove Beach - 42 min drive
  • Trident Castle - 44 min drive

Getting around

  • Norman Manley Intl. Airport (KIN) - 104 min drive

Restaurants

  • ‪Cliff Hanger Restaurant And Bar - ‬17 min drive

About this property

Villa Juanita

Family-friendly 3.5-star hotel with free WiFi
Some rates at Villa Juanita are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

WiFi is free in public spaces. A nightclub, a rooftop terrace, and spa services are also featured at the family-friendly Villa Juanita. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee.

  • 19 guestrooms or units
  • 3 levels
  • 2 buildings
  • Meeting rooms
  • Built in 2015
  • Nightclub
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Bar or lounge
  • Dining venue
Villa Juanita offers 19 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels and pay movies.

Bathrooms include bathtubs or showers and complimentary toiletries. This Happy Grove hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services.

Languages

English, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Cribs/infant beds (surcharge)
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Supervised childcare (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (surcharge; includes in/out privileges)
  • Valet parking on site (USD 3 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 9 AM–11 AM: USD 9-14 for adults and USD 6-11 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Horse riding/rentals
  • Nightclub
  • Playground
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Braille signage

Room amenities

Entertainment

  • Cable channels
  • Pay movies
  • Premium channels
  • TV

Bedroom

  • Bed sheets
  • Cribs/infant beds (surcharge)
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Free newspapers (weekdays)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per stay

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per day.
  • Cribs (infant beds) are available for USD 30 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 3 per week

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 9 to 14 for adults, and USD 6 to 11 for children
  • Airport shuttle fee: USD 180.00 per vehicle (one way)
  • Airport shuttle fee per child: USD 130 (one-way), (from 13 to 18 years old)
  • Valet parking fee: USD 3 per day
  • Pet fee: USD 10 per pet, per stay
  • Crib (infant bed) fee: USD 30 per day
  • Rollaway bed fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

Property is also known as

Villa Juanita Hotel Port Antonio
Villa Juanita Hotel Happy Grove
Villa Juanita Happy Grove
Villa Juanita B&B Happy Grove
Villa Juanita Hotel
Villa Juanita Hotel
Villa Juanita Happy Grove
Villa Juanita Hotel Happy Grove

Villa Juanita Reviews

Reviews

6.8
Rating 10 - Excellent. 9 out of 22 reviews
Rating 8 - Good. 2 out of 22 reviews
Rating 6 - Okay. 4 out of 22 reviews
Rating 4 - Poor. 2 out of 22 reviews
Rating 2 - Terrible. 5 out of 22 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Marilyn

Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Stayed 10 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the location overlooked the sea. The staff was friendly and kind, it felt like i was staying with family.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There was no wifi as promised No tv Some bathrooms have no hot water
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
We had a good stay but just be aware that the discription of the hotel does not match the property. There is no spa, no night club, no restaurant, etc. There is a kitchen and a dinning table that we could use. This is more like a big house that was transformed into a hotel. Beautiful ocean view, kind staff. It is located in a very small community about an hour away from Port Antonio. If you know what to expect, I think you will enjoy your stay. If you go by the description online you will likely be disappointed.
Stayed 1 night in Feb 2019

4/10 Poor

Sher, Brampton, On Canada

Liked: Cleanliness
Disliked: Room comfort
Inexperienced Hotel Management with Attitude
I was disappointed in my visit as the management team was not very understanding and what we paid for is not what we got. We paid for a stay of two adult and one child. We paid at the time of booking and when we we were checking out we were told we needed to pay another 25 a night for our daughter. The ammenities promised were not all included there’s was no ac in the room, the WiFi was very limited ( only near the office), the hot water was not readily available by a simple switch most but required a visit to the office to turn on the hot water, at which point you had to wait an hour for it to warm up. We did not get an all inclusive package with food and purchased breakfast one day which was a disaster. They told us we didn’t pay and wanted us to pay again! and the variety was scarce. It was very overpriced, three times what you would have paid at a high end restaurant. All in all the room was clean, the staff (outside of the management) was great, and the view and grounds were beautiful. It’s a shame that they wanted to take advantage of us and were only concerned about making more money rather than proving what was expected through their advertisement and booking and good customer service.
Stayed 3 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Nice Hotel location but insensitive Management
From the onset, their was a conflict with our expectation and the actual reality of the Standard room. No bedside tables or lamps, small TV screen about the size of a laptop screen and no AC. Though the standard room had a working air condition, I was told I would have to pay almost 50%(US20 per night) additional for what the room was booked for. I offered US15 per night but was denied the service by management. Moreover, I pre-ordered an omelet breakfast on the second morning of our stay, only to be told by the cook the next morning he was not told specifically what we ordered hence he prepared a Jamaican(more expensive) breakfast which he proceeded to serve us and we accepted to avoid going hungry. At check-out, we were told that we are being charged for the more expensive breakfast even though the cook prepared the wrong order. Additionally, we paid US12 for a breakfast that only had food, no fruit, juice or tea. Finally, we were charged US2 additional for a cup of coffee which we thought would have been apart of the breakfast. It was a horrible experience, the staff at the front desk tried to request that management consider some leniency but was denied by the Hotel management. Just to note, a staff got me a slightly large TV screen of the first night and bedside table on the second day on my request.
Stayed 2 nights in Feb 2018

6/10 Okay

Michael/Joan, Miami

Liked: Cleanliness, staff & service, room comfort
Need better blanket to cover with at night. I was okay with some of the issues but my wife was not happy. They tried to give us a colored towel to use because they run out of white towels. WiFi did not work properly, TV did not work and no one came to fix it even though it was brought to their attention. during checkout, no one was available to process payment. the security was the one who accepted the payment. the security guard was not trained to do payment processing and on top of it all, there was no receipt or receipt book available to show that the payment finalized. the receipt was written on a piece of paper. management was very poor. The very first night of residency, the bathmat was handed to my wife for a face towel. There was no warm water in the bathroom. we had to upgrade to a suite to get hot water. upon applying this attention to the secretary her comment was that is what we paid for. So to get a better room with hot water, an additional payment had to be processed to get hot water.
Stayed 6 nights in Dec 2017

10/10 Excellent

Ramone, Jamaica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful View and great stay
Had an amazing stay.. Food was excellent. Chef is wonderful staff is on another level of kindness and willingness to make you comfortable..felt like a king
Stayed 2 nights in Dec 2017

4/10 Poor

Ms.Disgruntled, Kingston, Jamaica

Liked: Staff & service
Disliked: Cleanliness
NEVER AGAIN!!!
I will not stay here again as I have a first hand experience where the service industry is concerned and Villa Juanita did not deliver. They neither met nor exceeded my expectations. As far as I am concerned, they sell you a dream on the internet, only to disappoint you upon arrival. After a long drive, my hubby and I arrived feeling pretty excited as we were awed by the lovely pictures online. The first red light was speaking to the front desk agent, only to be told that my prepaid reservation was nowhere to be found! I showed them my confirmation and after a few phone calls they eventually discovered it. They did not have it as apparently they have internet issues (which also affects the guests). Don't forget to ask for your welcome drink as it won't be offered. You won't be missing out anyways. My reservation indicated a room with a balcony but they wanted to put us in a room without a balcony with one small window and we would have to share a bathroom that is out in the sitting area with others. I refused to take the room as it is not what I was expecting to get. A staff member worked his magic and got us a room with a balcony. However, it wasn't cleaned properly as we discovered sand in the corner of the shower while bathing, the cable was conveniently down and the WiFi as previously stated was a mess. Oh and did I mention my card was double charged? The staff is the saving grace for this place. Their service is a bit casual but it did compensate a bit for the troubles.
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service
Extra Charges
They started by charging $13 EXTRA on top of my paid booking for ELECTRICITY for ONE NIGHT. This unfortunately set the tone in my mind about this place. There was no AC or ceiling fan in the room. There was ONE working outlet in the bedroom, and the bathroom outlet DID NOT WORK. The room was hot and stuffy despite a nice outside breeze. The one window did not have a screen and the window is exposed to people passing in front the room. I thought I would have to sleep in the patio chair due to the heat in the room but I relented and asked the front desk for a fan which they provided. I wasn't told anything about the property when I arrived, so I didn't know about common areas in the hotel, and no information was given about getting dinner. I had to ask the security guard for a recommendation. There isn't much around and the local town is a bit of a shanty town. The small restaurant (2 tables) I was pointed to had good homemade food. The hotel itself sits up on a hill. There is an unpaved and very rough road that leads to the front gate. The views from the hotel of the ocean are beautiful. Finally, there's an old man that works there as a grounds keep that rides a mule around. He was friendly and even offered to wash my car. The WiFi was very spotty the day I arrived and didn't work after 9pm for the rest of my stay. Overall I wouldn't recommend this place but I am not sure if there are any other options if you're planning on visiting Reach Falls.
Stayed 1 night in Aug 2017

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Got in way late was met on arrival by security and helped to settle us in. Rooms very clean staff very helpful. Breakfast was personalized and great. Recommended to all my contacts as a perfect country getaway.
Stayed 1 night in May 2017

6/10 Okay

john, D

Liked: Staff & service
Good be a great stay, work just needs to be done
Couldn't find me at check in. But they did offer me a discounted rate to upgrade to a better room with a tiny tv. Wi-Fi doesn't work well at all. The cable works fine during the day but at night get ready to sleep cause no channels will be showing until about 11pm. Staff very nice and helpful. Food quality needs to be upgraded. Some days the food was ok other days it was terrible. My advice get the all inclusive. Not alot to do in the area but relax.

10/10 Excellent

Ty , New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view overlooking the ocean
The staff was amazing to us and the service was five star.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel built 2015
Hotel was clean, spacious, and quite. My suite was huge, clean bathroom, comfortable bed but the pillows were hard as rocks. Kitchen was clean and very accomodating. Great view town, ocean, sunset. Friendly staff.

10/10 Excellent

Oran, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with awesome ocean view, exploreNature
Was greeted with a freshly blended drink upon arrival. Receptionist was on top of our needs from the start. Kitchen and supporting staff was very attentive to our vegetarian/vegan diet. Took my parents here for two days to explore the natural beauties of this eastern Portland region. Superb ocean views. Well secured and very private. You can have dinner in the immediate area as optional. *only thing, hotel meals were pricy - they were willing to negotiate. Paul (employee) is priceless. I would stay there again. With a owner's touch!

2/10 Terrible

Janelle

Disliked: Staff & service, room comfort
Will NOT stay here again
This was one of the strangest hotel stays I have had. The hotel and views are beautiful. Apparently the owner is a micro-manager and forces the staff to be very pushy. We were constantly asked what our plans were for the day, apparently so the boss could get a cut of any money we spent. The food menu appeared to be prix fixe, but when the bill came, there were additional charges. Some of the food was good, but the price was out of line with local restaurants and resorts. Too little food for too much money. Particularly for breakfast, quantity and quality did not warrant the high price. We were shocked when we got a bill for meals on days that we were not even present. When we talked to the owner by phone, he was belligerent and would not hear our concerns. He managed to insult our English speaking (we are both highly educated native English speakers) and our religion (he asked three times how much we "paid" the minister who conducted our local wedding). Our room was not cleaned while we were there, and the queen-sized beds were actually full-sized. Can not recommend.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Don't Believe the Website!
When I booked the room the website stated one cost but after booking the cost was more- over $30 more for the last 2 nights; booking was non refundable. At the time of booking the website indicated that I would have 2 Queen size beds, and air conditioning. When I arrived I was told that air conditioned rooms cost more, but they would let me stay in one for the same price, however, there was only 1 standard-size bed. T.V. reception was poor or non-existent, there were occasional problems with low water pressure, and dining area was not air conditioned. The staff is very friendly and accommodating, which made up for some of the inconveniences.