Sheraton Grand Mirage Resort, Port Douglas

5.0 star property
Beach hotel near Crystalbrook Superyacht Marina

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Grand Mirage Resort, Port Douglas

Property amenity
Property amenity
Exterior
Deluxe Room, 2 Double Beds, Pool Access, Ground Floor
Room, 1 King Bed, Non Smoking, Lagoon View | View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Parking available
    Parking available
  • Spa
    Spa

Explore the area

Map
Port Douglas Road, Port Douglas, QLD, 4877
  • Crystalbrook Superyacht Marina
    6 min drive
  • Four Mile Beach
    7 min drive
  • Four Mile Beach Park
    9 min drive
  • Port Douglas, QLD (PTI-Port Douglas Heliport)
    18 min walk

Room options

Studio, 1 King Bed, Ground Floor

  • 52 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 Bedroom, Lagoon View

  • 152 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Villa, 2 Bedrooms

  • 181 sq m
  • Sleeps 4
  • 1 King Bed

Villa, 3 Bedrooms, Garden View

  • 210 sq m
  • Sleeps 6
  • 3 Double Beds

Villa, 4 Bedrooms, Garden View

  • 224 sq m
  • Sleeps 8
  • 4 Double Beds

Deluxe Room, 1 King Bed, Ground Floor

  • 42 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Lagoon View

  • 42 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Non Smoking, Lagoon View

  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Studio, 1 King Bed, Garden View

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Garden View

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Non Smoking, Garden View

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Studio, 1 King Bed, Lagoon View

  • 52 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Studio, 2 Double Beds, Lagoon View

  • 52 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Pool Access (Direct access to small lagoon pool)

  • 42 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Pool Access

  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Pool Access, Ground Floor

  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the area

Port Douglas

Steps from the beach.Within 3 miles (5 km) of this Port Douglas hotel, you'll find Four Mile Beach and Crystalbrook Superyacht Marina. Flagstaff Hill and Wildlife Habitat are also within 3 miles (5 km).

What's nearby

  • Macrossan Street - 4 min drive - 3.2 km
  • Wildlife Habitat - 5 min drive - 3.5 km
  • Crystalbrook Superyacht Marina - 6 min drive - 3.9 km
  • Sugar Wharf - 6 min drive - 4.2 km
  • Four Mile Beach - 7 min drive - 2.5 km

Getting around

  • Cairns Intl. Airport (CNS) - 64 min drive

Restaurants

  • ‪Wicked Ice Creams - ‬4 min drive
  • ‪Bam Pow - ‬3 min drive
  • ‪Rattle N Hum - ‬5 min drive
  • ‪Grant Street Kitchen - ‬5 min drive
  • ‪Zinc Port Douglas - ‬4 min drive

About this property

Sheraton Grand Mirage Resort, Port Douglas

Beach hotel near Crystalbrook Superyacht Marina
As a guest of Sheraton Grand Mirage Resort, Port Douglas, you'll find a full-service spa, a golf course, and 12 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 7 meeting rooms, and coworking spaces. Event space at this hotel measures 12917 square feet (1200 square meters) and includes a conference center. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Sheraton Grand Mirage Resort, Port Douglas. You'll have access to the outdoor pool at a partner property. An airport shuttle at scheduled times and a bus station shuttle are available for a fee. Self parking is free.

This Port Douglas hotel is smoke free.

  • 295 guestrooms or units
  • 3 levels
  • 6 buildings
  • 5 dining venues
  • 2 bars or lounges
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 1987
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Swim-up bar
Sheraton Grand Mirage Resort, Port Douglas offers 295 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Family friendly

  • 12 outdoor pools
  • Access to nearby outdoor pool
  • Cribs/infant beds (surcharge)
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (AUD 20.00 per day)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge) from 5:30 AM - midnight
  • Airport shuttle at scheduled times
  • Bus station shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 48.00 for adults and AUD 24.00 for children
  • 5 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 12 outdoor pools
  • 2 outdoor tennis courts
  • Access to nearby outdoor pool
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Golf course
  • Golf driving range
  • Shopping
  • Tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Cribs/infant beds (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Energy-saving switches
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.95 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 85.0 per night.
  • Cribs (infant beds) are available for AUD 25.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 48.00 for adults and AUD 24.00 for children
  • Airport shuttle fee: AUD 56.00 per person (one-way)
  • Airport shuttle fee per child: AUD 28.00 (one-way), (from 4 to 11 years old)
  • Valet parking fee: AUD 20.00 per day
  • Crib (infant bed) fee: AUD 25.0 per night
  • Rollaway bed fee: AUD 85.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mirage Port Douglas
Mirage Sheraton Port Douglas
Port Douglas Mirage Sheraton
Port Douglas Sheraton
Port Douglas Sheraton Mirage
Sheraton Mirage
Sheraton Mirage Hotel Port Douglas
Sheraton Mirage Port Douglas
Sheraton Port Douglas
Sheraton Port Douglas Mirage
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Grand Mirage Port Douglas
Sheraton Mirage Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort
Sheraton Grand Mirage
Sheraton Mirage Port Douglas Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort, Port Douglas Hotel
Sheraton Grand Mirage Resort, Port Douglas Port Douglas

Sheraton Grand Mirage Resort, Port Douglas Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 903 reviews" "
Rating 8 - Good. 228 out of 903 reviews" "
Rating 6 - Okay. 90 out of 903 reviews" "
Rating 4 - Poor. 42 out of 903 reviews" "
Rating 2 - Terrible. 19 out of 903 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Isabelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort pool and service. Breakfast was amazing and there is direct access to four mile beach. Rooms were really well appointed but it was a little hard to get around with a pram.
Stayed 3 nights in Aug 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Port Douglas. Lots of pools - you can escape to any part of the hotel with some quiet spots to enjoy a swim and hear the sound of waves from the sea. Very easy walk along the beach to the main street.
Stayed 6 nights in Aug 2024

6/10 Okay

Simon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Average. Wouldn’t rush back
Average for the type of Hotel.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Nowlata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and room very spacious and clean.
Stayed 2 nights in Aug 2024

8/10 Good

Warren

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our allocated poolside room was as hoped for. We entered the pool from our private balcony steps but found the pool surface quite slimy and slippery in many places. We visited the in-house restaurant‘Harrison’s’ without a pre booked reservation. The check in staff member would not advise whether a table was available or not and referred to another staff member who bluntly stated no tables were available on the Terrace, so we would have to accept an inside table. Yikes, what a lot of nonsense, there was only one other inside table occupied by diners during our meal. Clearly there were plenty of available tables. The morning of our departure we checked in to the buffet breakfast and as we were allocated a table the pleasant lady ask if she could get us a coffee. Yes said Husband and requested a flat white. No coffee for me I said, I would like a black tea. “Amazing” she replied and went off to arrange our requested hot beverages. Husband’s coffee arrived and I was presented with a cappuccino- I told Urjan that I had requested a pot of tea. He apologised and left. After a significant lapse of time, I visited the hot beverage counter where Urjan stated that tea was self serve and promptly escorted me to the urn and tea bags. A little perplexed but nonetheless accepting of the situation I made my humble cup of tea myself. Returning to our table it irritated me to observe Urjan deliver two pots of tea to people sitting at a nearby table. What is up with getting a cup of tea here.
Stayed 1 night in Jul 2024

10/10 Excellent

Hronis

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Lisa Maree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Nikolaos

Travelled with partner
Liked: Cleanliness, staff & service
Great pools
Stayed 7 nights in Jul 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Ritesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled with two kids. Kids loved the pool and the general vibe around the pool. Buffett Breakfast is a big plus. The room were very clean and the staff extremely helpful. Property has access to to 4 miles beach which is great too
Stayed 4 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it, in need of an update and mouldy room
Hotel is very run down and in need of an update especially if they want to continue to charge $1000 per night for a room. Our room had no working exhaust fan and smelt mouldy. We paid for a lagoon room and got a very small pool full of leaves outside our room not at the main pool. I’d choose to stay at the Pullman where the rooms are much nicer and same facilities
Stayed 5 nights in Jul 2024

6/10 Okay

emma

Travelled with family
Liked: Amenities
We enjoyed our our stay but this hotel should not be classed as a 5 star. Our room was very outdated, mould was present in the bathroom and on the sprinkler on the roof and the bathroom needed a good clean. Carpet was old and window didn’t function properly. Some of the pools were very dirty and were very old and tired looking. There was one nice pool though so we used that. Some areas of the resort look like they haven’t been renovated in a very long time and not maintained however there are some nice common areas and the restaurant where you have breakfast is clean and modern . Buffet breakfast was a highlight and the staff were really nice throughout the resort
Stayed 2 nights in Jul 2024

6/10 Okay

Penelope

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The gym was very basic for a 5 star resort and very far away and people in gym reception golf shop not friendly. Also not enough staff to drive you to the gym and not helpful re options for transport don't want to help you. Would not stay there again.
Stayed 5 nights in Jun 2024

10/10 Excellent

Michael James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As someone with Coeliac disease it is always a concern whether I will be able to join in with meals or not safely. I found that the dining staff were very aware of which meals would be safe for me and that I actually had a decent choice. Also, the separate setup for GF products at the breakfast buffet was a great bonus.
Stayed 6 nights in Jun 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pools and Pools
A great place for a family escape. Great pools and great facilities, all we could have asked for. A bit pricey, but worth the money being a holiday in itself.
Stayed 2 nights in Jun 2024

8/10 Good

Cheryle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little retreat.
An enjoyable couple of days. Staff very friendly. Room spacious. The resort facilities were inviting. Buffet breakfast provided a wide variety of options for all palates and preferences. Really enjoyed the fresh orange juice and strong coffee. Fresh eggs done what ever way you like was appreciated. Service staff worked non-stop clearing, wiping tables and accommodating client needs. A bit of confusion around room cleaning. I noted that all other rooms had the blue ‘do not disturb’ light on and their rooms were done yet we did not have ours on and it was not cleaned, only a slip left under door and we had to ask a couple of times for it to be done. Clear information would be useful, particularly when patrons check in late. 2nd night, the patrons above our room were heavy footed and noisy, making it difficult to sleep. That is not the fault of the facility. We enjoyed our walks around the facility and along the beach to Port Douglas. It seems a good place for families. We know our grandchildren would love the pools, kids club, buffet breakfast, movies, gaming screens in lobby and running along the beach. Well done.
Stayed 2 nights in Jun 2024

10/10 Excellent

Rudi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2024

8/10 Good

Labrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Grace

Stayed 1 night in May 2024

8/10 Good

Rebecca

Liked: Cleanliness, room comfort
Beautiful resort but a little underwhelming
We love the Mirage, we were disappointed the room we wanted wasn’t available however no one checked in or out of it whilst we were there. Check in was a struggle as the staff member did not have a good understanding or room types. All service staff were amazingly friendly as usual though. We have stayed this time of year two years in a row for our anniversary and requested a pool breakfast that we had seen advertised however they advised it wasn’t available whilst we were there which was disappointing. It’s the perfect location and the rooms are beautiful but for the price we are not sure we will return.
Stayed 3 nights in May 2024

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice but not the best
The hotel itself is beautiful, the pools are mostly great. We had a swim up room and the pool outside was the worst pool of all, the window sill had caved in, the pool floor damaged, the fan control broken, pillows uncomfortable. I wouldn’t recommend the room type for the price we paid but the hotel is great. The service wasn’t fantastic, we weren’t advised where amenities such as gym were on check in and later found out we had to leave the resort and cross the road to access.
Stayed 3 nights in May 2024

10/10 Excellent

Kaitlyn, Tamborine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning must stay resort in Port Douglas. Luxurious and spacious we were able to completely unwind and truly relax.
Stayed 3 nights in May 2024

10/10 Excellent

Trevor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for families with a range of food options.
Stayed 4 nights in Apr 2024