4/10 Poor
Bryan
Travelled with family
6 Oct 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Frustrated!
Not so good! The hotel’s computer system was not working and I was asked to go for dinner and come back later! It was late, I had no reservation, and was tired. I then booked an online reservation with Hotels.com, confusing this quote with the Zen hotels.com quote of CAD$34 cheaper!
Went to bed, and had to listen to the metallic ‘ker-think’ of the entrance/exit door at least 100 times between midnight and 03:00am. Ended up stuffing a towel under my door to help muffle the sound. Woke up and went down for breakfast where the staff were too busy discussing Thanksgiving turkeys and trips to the local Dollar Store rather than replenish the breakfast counter. Breakfast options were pathetic - 5 packets of butter for the 4 people there. I emptied the juice jug and it never was refilled! Sparse choices and pickings - toast and cereal - the worst I ever experienced! Then contacted Hotels.com about a price match and they advised me that I did not qualify because I had no reservation more than 24 hours prior to arrival! Prejudicial or what? I asked for flexibility in their policies (like Air BnB shows - they credit my Mastercard in events such as this) but haven’t heard back. Hope to get the price difference refunded or credited to my account so I can remain a loyal customer of hotels.com.. Bryan
Bryan
Stayed 1 night in Oct 2024