We are a family of four, with girls of 10 and 16. We scheduled three nights and ended up arriving later than the posted arrival time of 7 pm and were worried that someone would be at reception after our phone call went unanswered. Fortunately, Gwladys responded by email that arriving at 8 pm would be “no problem”. Her thoughtful approach to customer service along with the other ladies in the reception area was a winning formula for Residence Les Cayalines. English is clearly not the first language for the ladies, but they all tried and their responsiveness was exemplary. The breakfast staff was equally up to the task, providing a great morning experience, with fresh fruit, baked goods and local coffee, also providing baguettes and cold cuts for lunch to go. The facilities were touch dated but everything was clean, functional and well-situtated. Lack of a strong WIFI signal was the biggest negative for the kids. The pool and garden areas were a delight. A short walk on the well built path through the jungle revealed an amazing, seemingly undiscovered beach, that is well worth a few hours discovering. The complex is easy to get to and close to the restaurants of Saint Luce. The reception ladies were full of great recommendations for beaches (Anse Figuier!) and places to visit. For that reason, we give this 3 star residence a 5 star review!