4/10 Poor
stephanie
Jan 21, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The stairsway hide and behind the buillding in the back, it is very hard to find. and front stairway is under-construction not able to be utilized. it took me from 7:00pm check-in until 8:45pm to got into my room. that is,
the off duty desk lady had me following her car to find my room. when she over-heard the 5th times i stopped to the front desk complaints that i couldn’t find the stairways to 2nd floor. It is dark, and scary for a single woman walking around for 1.45 hours walking around on the compound. extremely frustrated and scary experiences. and the male front dest agent is not helpful and friendly. i do needs to address a issue is to your benefits and booking if you treated cliental not paying the top dollars to book a 5 stars hotels. but treated your clients paying a discounted price as a 2nd class citizens and without any courtesy and consideration, that you wouldn’t have returned clienteles. to your selling rooms.
Money is money, all the human to be treated equally not only the one has money. as yourself are at the same class as your own clients.
stephanie
Stayed 1 night in Jan 2025