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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property
Family-friendly 3.5-star resort near Isla Verde Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

Aerial view
Exterior
Lobby
Lobby
Beach nearby, sun loungers, beach umbrellas, beach towels

Reviews

9.0 out of 10

Wonderful

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Breakfast included
    Breakfast included
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Room service
    Room service
  • Parking available
    Parking available
  • Spa
    Spa

Explore the area

Map
8000 Tartak Street, Carolina, 00979
  • Isla Verde Beach
    6 min walk
  • Carolina Beach
    8 min walk
  • Pine Grove Beach
    16 min walk
  • San Juan (SJU-Luis Munoz Marin Intl.)
    10 min drive

Room options

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

Suite, 2 Bedrooms, 2 Bathrooms | Living area

Suite, 2 Bedrooms, 2 Bathrooms

  • 42 sq m
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite)

  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Double Beds (Top Floor)

  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed

View from room

Suite, 1 King Bed

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Double Beds

  • 42 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed, Pool View

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Double Beds, Pool View

  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • 99 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Roll-in Shower)

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Top Floor)

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed (Top Floor)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Hampton Inn & Suites San Juan
Pool
Hot tub
Breakfast included
Free WiFi
4.6 out of 5, Wonderful, (1453)
The price is CA $286
per night
CA $372 total
includes taxes & fees
5 Dec - 6 Dec
Hampton Inn & Suites San Juan

About the area

Carolina

Seaside stay .With a stay at this Isla Verde resort, you'll be within half a mile (1 km) of Isla Verde Beach and 6 miles (10 km) of Condado Beach. Plaza las Americas and Puerto Rico Convention Center are also within 6 miles (10 km).
View more Resorts in San JuanOpens in a new window

What's nearby

  • Isla Verde Beach - 6 min walk - 0.5 km
  • Carolina Beach - 8 min walk - 0.7 km
  • Condado Beach - 7 min drive - 7.4 km
  • Plaza las Americas - 8 min drive - 9.0 km
  • Puerto Rico Convention Center - 9 min drive - 9.0 km

Getting around

  • Hato Rey Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • ‪Verace - ‬2 min walk
  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪Kintaro Sushi & Chinese Cuisine lsla Verde - ‬8 min walk
  • ‪24 Market Place - ‬5 min walk
  • ‪Burger King - ‬4 min walk

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

Family-friendly 3.5-star resort near Isla Verde Beach
Embassy Suites by Hilton San Juan Hotel & Casino offers its guests a children's pool, an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this resort measures 12000 square feet (1115 square meters) and includes conference space. A casino, spa services, and a terrace are also featured at the family-friendly Embassy Suites by Hilton San Juan Hotel & Casino. Parking is available for a fee.

This 3.5-star Carolina resort is smoke free.

  • 1 building
  • 313 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1996
  • Cooked-to-order breakfast (free)
  • Casino
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.

Languages

English, Spanish

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Playground
  • Refrigerator
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (USD 21.19 per night)
  • Covered valet parking on site (USD 26.76 per night)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM–9:00 AM on weekdays and 7:30 AM–10:00 AM on weekends
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Children's pool
  • Outdoor pool
  • Playground
  • Spa services
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Elevator door width (inches): 42
  • Handrails in hallways
  • Hallway handrail height (inches): 29
  • Handrails in stairways
  • Stairway handrail height (inches): 33
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 25
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Free local calls
  • Free newspapers (weekdays)
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from July 23 2024 to December 13 2024 (completion date subject to change). The following areas are affected:
  • Hallway
  • Lobby
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 44.40 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 21.19 per night
  • Covered valet parking fee: USD 26.76 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1864 out of 2743 reviews" "
Rating 8 - Good. 564 out of 2743 reviews" "
Rating 6 - Okay. 177 out of 2743 reviews" "
Rating 4 - Poor. 67 out of 2743 reviews" "
Rating 2 - Terrible. 71 out of 2743 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Near the beach
Stayed 4 nights in Oct 2024

10/10 Excellent

Herminio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time in Puerto Rico and I must say this is the best hotel I been too thus far. The free breakfast is soooo good I already miss the oatmeal and egg omelette that is made fresh so good. The rooms is clean housekeeping is done everyday the staff is friendly and very attentive. Their is a restaurant inside the hotel the food is so good and affordable. The beach and supermarket is walking distance. I travel with my 4 kids and my two sisters it was a great stay for us beautiful hotel nice pools I have nothing negative to say but that I would be coming back
Stayed 5 nights in Aug 2024

4/10 Poor

Cristian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not what you will expect, disappointed
This is a Hilton line of hotels not a low brand how ever it looks like Pablo’s Motel, my room had a remote control that didn’t work (got it swapped) a all night running toilet that I fixed, lamp in bedroom bottom all heavy rust, bathtub dented and discolor looks dirty no matter how clean, sink hair cracks everywhere and found someone else’s T-shirt under the sink (really!!). Breakfast…long line for a crappy omelet one guy cooking for the entire hotel ?? The quality of the food is not there the bakery area has some Motel 6 quality pastries. They charge for parking they charge resort fee (didn’t see the resort) plus all the taxes it adds up extra to your stay, last day only 1 out of 4 elevators worked and the site construction will wake you up at 7:55am EVERY day :( I expect a lot more specially if you are going to put the name Hilton attached to the Embassy suites… I had way better quality for a lot less, not even thinking about coming back.
Stayed 3 nights in Aug 2024

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and pleasant!
Stayed 3 nights in Aug 2024

10/10 Excellent

LaTese

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was like living in a resort for a week. Everything you need in one place. Pools hot tub outside bar casino bar and restaurants inside hotel. Free breakfast free snacks around evening time and two free drinks of your choice( I chose wine)for every day you are there. Staff really nice. Ambience was really cute in the main foyer area. room was very spacious I highly recommend.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly environment. Gym needs to be upgrade also would be nice to have an arcade for the kids. Overall I enjoyed my staying
Stayed 4 nights in Aug 2024

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the property
Stayed 3 nights in Aug 2024

10/10 Excellent

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service, spacious suites and Cleanliness was great. Hotel over all was family friendly. One thing I really wish they update would be the ability to sign into your streaming services like Netflix and prime. Other than that our stay was great would definitely stay here again with my family.
Stayed 6 nights in Aug 2024

10/10 Excellent

Nilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good!!
Stayed 1 night in Aug 2024

10/10 Excellent

NORBERTO

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this hotel multiple times with my family. Each visit, our experience has been better and better
Stayed 1 night in Aug 2024

10/10 Excellent

Danilo Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Very goo there
Stayed 2 nights in Aug 2024

10/10 Excellent

Normita

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great place to stay
It was good just wished construction wasn’t going on
Stayed 3 nights in Aug 2024

10/10 Excellent

Lorretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to the airport with a nice casino and a beautiful pool area.
Stayed 1 night in Aug 2024

8/10 Good

Carol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The updates are great. Love the new bathrooms. The hotel was clean. Buffet breakfast could have more options for different dietary needs. Didn’t eat at the new restaurant but menu was classic Puerto Rican cuisine which was nice to see. Drinks from bar were excellent. Will definitely return.
Stayed 1 night in Aug 2024

6/10 Okay

Elizabeth Rosello

Travelled with family
Liked: Staff & service, amenities
Was not as clean as expected
Stayed 6 nights in Aug 2024

10/10 Excellent

Abdinasir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how the Hotel was clean and environmentally ready to enjoy. We have spent 1 week at hotel and everything exceeded my expectation. Definitely we will be back soon. My children were excited and it was a new experience for them. Keep up the good work.
Stayed 7 nights in Aug 2024

6/10 Okay

Walter

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

José m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wait 3 hours for room
Stayed 2 nights in Aug 2024

10/10 Excellent

CRYSTAL

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property have been coming for years with my family.
Stayed 4 nights in Aug 2024

10/10 Excellent

Saúl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was perfect close to the airport and the staff was helpful I will stay here again.
Stayed 1 night in Aug 2024

6/10 Okay

Ivan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Not informed of breakfast hours.
Stayed 1 night in Aug 2024

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
The bartender at the bar was great. He recommended which mofongo to try nd it was delicious. the property itself was nice. i feel the pool wasnt all that compared to the photos so if youre booking for the pool im sure u will be disappointed. they do give 2 free drinks everyday for each adult for all the days that you stay there. so if you dont use the ticket one day then the next day you will have 4 free drinks. u can only use the ticket during certain hours. everyone was nice. they do offer free breakfast as well. wasnt much options and the omelet line gets really long. spent most of my time outside than in the hotel. i do also like how the rooms have a living room with an extra bed also. not sure if i would stay here again.
Stayed 3 nights in Jul 2024

8/10 Good

Raedell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price
Stayed 4 nights in Aug 2024

10/10 Excellent

tenzin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my friends stayed at Embassy for 6 nights. There were little inconveniences at the beginning as we didn’t get the floor/room that we wanted (due to construction) but they were really accommodating and fixed the issue right away. The included-breakfast is definitely a great perks of staying at this particular hotel. The hallways to the elevator, to the lobbies, and the dining areas all were kept clean which was very satisfactory. Overall, I highly recommend this hotel to anybody looking to book a place in San Juan.
Stayed 6 nights in Aug 2024