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Iberostar Heritage Grand Mencey

5.0 star property
Luxurious eco-certified hotel with 4 restaurants

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Iberostar Heritage Grand Mencey

Outdoor pool
Lobby
4 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor banquet area
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • 24/7 front desk
  • Spa
  • Room service

Explore the area

Map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004
  • Rambla de Santa Cruz
    ‪1 min walk‬
  • Garcia Sanabria Park
    ‪1 min walk‬
  • Almeyda Military Museum
    ‪8 min walk‬
  • Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪24 min drive‬

Room options

View all photos for Family Room (2 Adults and 1 Child)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (2 Adults and 1 Child)

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Single Use

Minibar, in-room safe, individually decorated, individually furnished

Double Room Single Use

  • 31 sq m
  • City view
  • Sleeps 1
  • 1 Queen Bed OR 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Double Room, Garden View (single use)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Garden View (single use)

  • 36 sq m
  • Sleeps 1
  • 1 Queen Bed OR 1 King Bed

View all photos for Suite

Suite

Suite

  • 51 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 29 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Family Room

Minibar, in-room safe, individually decorated, individually furnished

Family Room

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room

Minibar, in-room safe, individually decorated, individually furnished

Double Room

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Double Room (with Garden)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (with Garden)

  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed

Similar properties

Pool

AC Hotel Tenerife by Marriott

Pool
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (256)
The price is CA $253
per night
CA $271 total
includes taxes & fees
4 Feb - 5 Feb
AC Hotel Tenerife by Marriott

About the area

Santa Cruz de Tenerife

In Santa Cruz de Tenerife .Within a 5-minute walk of the hotel, you'll find Rambla de Santa Cruz and Garcia Sanabria Park. Nuestra Senora del Pilar Parish and Almeyda Military Museum are also within half a mile (1 km).

What's nearby

  • Rambla de Santa Cruz - 1 min walk
  • Garcia Sanabria Park - 1 min walk
  • Plaza de Espana - 14 min walk
  • Tenerife Auditorium - 3 min drive
  • Centro Comercial Meridiano - 4 min drive

Getting around

  • Chimisay - 11 min drive
  • Tenerife South Airport (TFS) - 48 min drive

Restaurants

  • ‪Strasse Park - ‬2 min walk
  • ‪Bar-Terraza Parque García Sanabria - ‬5 min walk
  • ‪Los Menceyes - ‬4 min walk
  • ‪Etéreo By Pedro Nel - ‬3 min walk
  • ‪Iballa Cocktail Bar - ‬1 min walk

About this property

Iberostar Heritage Grand Mencey

Luxurious eco-certified hotel with 4 restaurants
Iberostar Heritage Grand Mencey offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and 9 meeting rooms. A sauna, spa services, and a terrace are also featured at the luxury Iberostar Heritage Grand Mencey.

Smoking is allowed in designated areas at this 5-star Santa Cruz de Tenerife hotel.

  • 1 building
  • 261 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1950
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

SPA Sensations has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • Offsite parking within 66 ft (EUR 12 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 20-30 for adults and EUR 20-30 for children
  • 4 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 110
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Plasma TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 20 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Iberostar Heritage Grand Mencey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 683 out of 1000 reviews" "
Rating 8 - Good. 246 out of 1000 reviews" "
Rating 6 - Okay. 52 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 5 out of 1000 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

carlos

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Oct 2024

10/10 Excellent

Rahul

Travelled with family
Second visit. Excellent.
This was our second visit to Santa Cruz and our second stay in the hotel. Came with two babies under two years. Stayed in a garden view suite. It was an excellent room. Service was great in the bar and the staff are all excellent. Convenient car park connected to hotel and wonderful location for the attractions of Santa Cruz. Will be back again from Edinburgh.
Stayed 3 nights in Oct 2024

8/10 Good

ALFONSO

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Fantastic hotel - resort offering in a city
Fantastic F&B offering Fantastic gym & pool areas Large rooms But ... Padel courts need renovation!!
Stayed 3 nights in Oct 2024

6/10 Okay

Eva

Travelled with family
Liked: Cleanliness
NOT a 5 star!
Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Amina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Quiet, very clean and modern with a great range of facilities and restaurants. Great breakfast. Would happily stay there again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time in this hotel and I liked it very much this time, too. Everything is very clean, the design appeals to me personally (a skilful and high-quality combination of classic and modern) and the staff are courteous and friendly. Unfortunately, I had a problem at one point: the day before my departure, I asked reception for a late check-out next day (as it was offered to me as an Expedia Status member during check-in) and was granted this. When I wanted to go to my room the next day around midday, my room card no longer worked. It turned out at reception that my request had obviously not been noted. However, the reception staff reacted professionally and allowed me to use the room until 2pm without any problems. This issue was solved well, but it still was a bit unpleasant for me that the incident occurred. Nevertheless, it was another great stay and I will gladly come back one day.
Stayed 3 nights in Sep 2024

10/10 Excellent

Barbara

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, kind and able to address all our needs during our stay. The buffet for breakfast was AMAZING!! you cant miss this, the variety of food is incredible, really really great! and for an affordable price. The hotel itself is gorgeous, you get your room service everyday, the restaurants, bar inside the property are beautiful, the pool area is clean with towels available at all times. The SPA receptionist was not very friendly, that is the only thing I wanted to point it out, she acted like she does not care if you get the service you want nor even explain the service they offer and how it works. But the Hotel itself is amazing and I will gave it 9 out 10.
Stayed 4 nights in Aug 2024

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 😍
Amazing staff, great location
Stayed 7 nights in Jul 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place. 4th time here with kids, who love it too. Staff are excellent - super helpful and friendly.
Stayed 6 nights in Aug 2024

10/10 Excellent

Monica

Stayed 5 nights in Jul 2024

10/10 Excellent

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Didn’t expect to queue for breakfast 15min, otherwise great. Breakfast options could be improved, especially for children. The room was great. Enjoyed the swimming pool. Would come back.
Stayed 3 nights in Jul 2024

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel in Santa Cruz
We always use the Mencey hotel when we stay in Santa Cruz. The pool is absolutely fantastic as I swim 2 km a day. Staff are friendly and excellent.
Stayed 1 night in Jul 2024

10/10 Excellent

ADOLFO

Stayed 8 nights in Jul 2024

10/10 Excellent

William, Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The staff was pleasant and the location was excellent.
Stayed 11 nights in Jul 2024

10/10 Excellent

Maciej

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Paula at the travel information desk was so sweet and helpful!
Stayed 4 nights in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Santa Cruz
Quick vacation.
Stayed 4 nights in Jun 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel - we loved our stay!
Stayed 1 night in Jun 2024

10/10 Excellent

Savino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay at this hotel. There are multiple restaurants and a bar on site which all serve great food and drink. The pool area is clean and quiet and Carlos is always around to help. All the staff at this hotel are brilliant, always approachable and helpful. The hotel is located a short walk away from the centre of Santa Cruz through a lovely park. Highly recommended, thank you for a great holiday.
Stayed 4 nights in Jun 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean , beautiful gardens
Stayed 6 nights in Jun 2024

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
I like the gardens and pool and lovation
Stayed 1 night in Jun 2024

10/10 Excellent

Niraj

Stayed 3 nights in Jun 2024

10/10 Excellent

Gilberto, Hialeah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, a very good choice. Excellent Hotel. Excellent service.
Stayed 3 nights in Jun 2024

10/10 Excellent

Susan, Lake Wales

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed size of Junior Suite after being on Cruise Ship for past six months! Especially loved whirlpool bathtub. We have been enjoying massages around the world; the massages at the Spa were average. Especially loved walking in the neighborhood!
Stayed 1 night in Jun 2024