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Shangri-La The Shard, London

5.0 star property
5-star luxury hotel near Borough Market

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Shangri-La The Shard, London

Indoor pool
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Exterior
Suite (London)
Exterior

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available

Explore the area

Map
31 St Thomas Street, London, England, SE1 9QU
  • The Shard
    1 min walk
  • Borough Market
    2 min walk
  • HMS Belfast
    7 min walk
  • London (LHR-Heathrow)
    55 min drive

Room options

View all photos for Suite (Shangri-La)

Suite (Shangri-La)

Suite (Shangri-La)

  • 232 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Westminster)

Suite (Westminster)

Suite (Westminster)

  • 124 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (London)

Suite (London)

Suite (London)

  • 117 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Southwark)

Suite (Southwark)

Suite (Southwark)

  • 87 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds, City View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Room, 2 Single Beds, City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Shard Room King

Premier Shard Room King

Premier Shard Room King

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Iconic City View Room - 1 King

Iconic City View Room - 1 King

Iconic City View Room - 1 King

  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, City View (Iconic)

Room, 2 Single Beds, City View (Iconic)

Room, 2 Single Beds, City View (Iconic)

  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds, City View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Single Beds, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 2 Single Beds (Shard)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Room, 2 Single Beds (Shard)

  • 47 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Shard Suite

Premier Shard Suite

Premier Shard Suite

  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Iconic Shard Suite

Iconic Shard Suite

Iconic Shard Suite

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Shard Room - 1 King

Superior Shard Room - 1 King

Superior Shard Room - 1 King

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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Pool
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Free WiFi
4.8 out of 5, Exceptional, (1001)
The price is CA $881
per night
CA $1,057 total
includes taxes & fees
12 Oct - 13 Oct
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About the area

London

Central London getaway .Within a 10-minute walk of this London City Centre hotel, you'll find Borough Market and HMS Belfast. Also, Globe Theatre is within half a mile (1 km) and Tate Modern is within 2 miles (3 km).

What's nearby

  • Borough Market - 2 min walk
  • Tower of London - 17 min walk
  • London Bridge - 20 min walk
  • St. Paul's Cathedral - 4 min drive
  • Big Ben - 6 min drive

Getting around

  • London Bridge Station - 1 min walk
  • London Bridge Underground Station - 2 min walk
  • Heathrow Airport (LHR) - 55 min drive

Restaurants

  • ‪Leon - ‬3 min walk
  • ‪Pret a Manger - ‬2 min walk
  • ‪Redwood Sports Pub & Kitchen - ‬2 min walk
  • ‪The Telephone Exchange - ‬2 min walk
  • ‪Costa Coffee - ‬2 min walk

About this property

Shangri-La The Shard, London

5-star luxury hotel near Borough Market
As a guest of Shangri-La The Shard, London, you'll find an indoor pool, a sauna, a 24-hour fitness center, and complimentary bicycles. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Event space at this hotel measures 2335 square feet (217 square meters) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Shangri-La The Shard, London. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star London hotel is smoke free.

  • 202 guestrooms or units
  • 19 levels
  • 2 bars or lounges
  • 2335 sq ft of conference space
  • 217 sq m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Shangri-La The Shard, London offers 202 accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. LED televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Awards and affiliations

Shangri-La The Shard, London is listed in the 2021 Travel + Leisure 500.

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Italian, Russian, Spanish

Property amenities

Family friendly

  • Cribs/infant beds (surcharge)
  • Highchair
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 70 per night)
  • Valet parking on site (GBP 70 per night)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: GBP 47 for adults and GBP 22.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Free bicycle rentals
  • Indoor pool
  • Private picnics
  • Sauna
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Cable/satellite channels
  • LED TV
  • Pay movies

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Please note that room layout, furnishings, and views may differ from the photos shown.
Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets: GBP 75 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 50 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 75.0 per night.
  • Cribs (infant beds) are available for GBP 75.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 47 for adults and GBP 22.50 for children
  • Airport shuttle fee: GBP 160.00 per vehicle (one-way)
  • Self parking fee: GBP 70 per night
  • Valet parking fee: GBP 70 per night
  • Pet fee: GBP 75 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 75.0 per night
  • Rollaway bed fee: GBP 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel London Shard
Hotel Shard
London Hotel Shard
Shangri Hotel London
Shangri London
Shard Hotel London
Shard Hotel Shangri
Shard London Hotel
Shard London Shangri Hotel
Shangri-La Hotel, At The Shard, London England
Shangri Hotel Shard London
Shangri Hotel Shard
Shangri La The Shard, London
Shangri-La The Shard, London Hotel
Shangri-La The Shard, London London
Shangri La Hotel At The Shard London
Shangri-La The Shard, London Hotel London

Shangri-La The Shard, London Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 801 out of 1003 reviews" "
Rating 8 - Good. 121 out of 1003 reviews" "
Rating 6 - Okay. 43 out of 1003 reviews" "
Rating 4 - Poor. 21 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing attraction more than an out and out hotel. Oblix restaurant was buzzing with people and energy which normally I wouldn’t like too much but suited the vibe of the hotel with the stunning view.
Stayed 1 night in Jun 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Amenities
Wonderful place to stay in London
Stayed 4 nights in Jun 2024

10/10 Excellent

Ava

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service Ava nice view . Will book again !
Stayed 8 nights in Jun 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Neda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel, wonderful service and staff were super helpful and friendly. Rooms are spacious and super clean.
Stayed 3 nights in Jun 2024

10/10 Excellent

Imad

Stayed 1 night in Jun 2024

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service
Although it is a beautiful property, the furniture, walls, carpet, etc are worn, chipped, and seriously need an update. The decorator is average, we were there during its beautifully decorated woodsy/forest theme. Which was stunning and fantastic. But then they switched it to the hotel’s 10 year anniversary with cheesy paper fans, clouds and the pillows were cheap Chinese pillow covering that I didn’t even buy to decorate on my yacht because they looked cheap. I would have thought for a 10 year anniversary it would have outdone the woodsy theme decor prior. The breakfast was adequate but service for coffee and beverage was so slow. We would be half way through finishing our first plate before getting a simple black coffee and orange juice. Would I stay there again… probably not, but I guess I’ve become jaded over hospitality and white glove service after staying at the Josun Palace and Signiel in Seoul, Korea.
Stayed 4 nights in May 2024

10/10 Excellent

Mary

Stayed 4 nights in May 2024

10/10 Excellent

Hans Stefan, Guatemala

Liked: Staff & service, amenities, property conditions & facilities
Service and attention
Stayed 3 nights in May 2024

10/10 Excellent

Janea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful property! We will definitely be back!
Stayed 3 nights in Jun 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Jagjit

Stayed 1 night in May 2024

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in May 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult … to leave!!
This is as good as it gets. Loved the hotel, service, food, views, bar, all of it.
Stayed 4 nights in May 2024

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing building, location and experience. Staff was great and the overall experience is unmatched. highly recommend !
Stayed 1 night in May 2024

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous view. Wonderful staff. Good food.
Stayed 7 nights in May 2024

10/10 Excellent

Juan

Stayed 3 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best hotel experience in London
Always happy to stay at the Shangri-La. I stay at a lot of hotels around the world and this place has been top of my list for many years. Staff are professional and courteous and the rooms immaculate plus views to die for. Probably the best breakfast spread too. Am looking forward to my next visit in a couple of months time.
Stayed 2 nights in May 2024

10/10 Excellent

Jean-Claude

Stayed 1 night in May 2024

10/10 Excellent

Gemini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sunita, New Fairfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve travelled all over the world and only stay in 5-star properties. Nothing comes close to the Shangi-La at the Shard for views, service, amenities and more.
Stayed 3 nights in Apr 2024