4/10 Poor
Jenny
Travelled with family
18 Sep 2024
Disliked: Cleanliness, property conditions & facilities
The good - the beds were comfortable, the staff were pleasant, the location was good.
The bad - the room and amenities were in unacceptably poor condition. There was no remote for the tv, so changing channels and adjusting volume meant getting up and using the button on the back of the tv. There was no remote for the air conditioner, so turning it on meant standing on the corner of the bed to reach the on/off button. The air that blew out of the air conditioner smelt so terrible that we immediately turned it off for fear that we would end up sick from the clearly dirty unit. The small fridge buzzed, hummed and made odd clicking noises throughout the night that disturbed people’s sleep. One of the window blinds was shredded on one side and would partially retract up whenever it was closed which meant that we got to wake up with the sun each morning as it flooded into the room. The room was generally run down with a couple of stain marks on the carpet, chipped paintwork and needing a deep clean.
The hotel also seemed understaffed. There was quite a queue and wait to check in. I also found the counter unattended when needing assistance the second day because my room key would not work.
A budget hotel with small clean rooms and basic amenities in good working order is perfectly acceptable. What we paid for did not meet that standard.
Jenny
Stayed 1 night in Sep 2024