10/10 Excellent
Arturo, Santa Barbara
14 Oct 2024
We were supposed to arrive on Tuesday Sep 24, but Hurricane John hit Oaxaca. Our flight was cancelled and we couldn't make it. We were not able to go to Huatuclo.
The day before (Monday Sep 23) we called the Hotel Quinta Real, but they said we had to cancel via Expedia. We tried via Expedia several times, but they could not reach the hotel.
While I understand the hotel cancellation policy, it was completely out of our control to not be able to go.
We are very disappointed that a refund was not issued. Even more because we have been before to this hotel and it is VERY nice. We used to recommend it, but will think about that in the future.
Arturo
Stayed 4 nights in Sep 2024