6/10 Okay
Leslie
29 Sep 2024
Liked: Cleanliness, amenities, property conditions & facilities
I wanted to love it. The hotel is absolutely gorgeous with awesome historical detail. The hotel and room were both very clean. The location couldn’t be better, extremely walkable to many tourist attractions and restaurants. The disappointing part was the room. The bed and pillows were bad quality, very uncomfortable. I would expect a lot more for the price of the room. In addition, on Friday night the house music from the bar downstairs kept us up until midnight. Above our room was a basketball court with pounding basketball noise periodically throughout the night. Lastly, the man seemingly in charge of valet was very rude and disrespectful. He addressed me and when I started to speak, he scoffed and said “nevermind, I’ll talk to him”. I don’t appreciate sexism. He made it very obvious. This hotel is stunning and some of the staff were exceptional. All that being said, I would visit again but not stay. I expect a lot more from a place like this. So many missed opportunities for good service but mostly disappointing was the inability to sleep from the horrible bed and noise. It’s a reasonable expectation to be able to sleep comfortably in a nice hotel as such.
Leslie
Stayed 2 nights in Sep 2024