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The Robert Towns

4.0 star property
Family-friendly 4-star hotel near The Strand Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Robert Towns

Pet Friendly Room
BBQ/picnic area
Outdoor pool, sun loungers
Property entrance
1 Bedroom Apartment (No Pets) | Living area

Reviews

7.4 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Laundry
    Laundry
  • Free WiFi
    Free WiFi

Explore the area

Map
261 Stanley Street, Townsville, QLD, 4810
  • Castle Hill
    8 min walk
  • The Strand Beach
    12 min walk
  • Strand Waterpark
    15 min walk
  • Townsville, QLD (TSV)
    14 min drive

Room options

View all photos for Standard Queen Room (No Pets)

Standard Queen Room (No Pets)

Standard Queen Room (No Pets)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Pet Friendly Room

Pet Friendly Room

Pet Friendly Room

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for 1 Bedroom Apartment (No Pets)

1 Bedroom Apartment (No Pets) | Living area

1 Bedroom Apartment (No Pets)

  • 50 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Family Room (No Pets)

Family Room (No Pets)

Family Room (No Pets)

  • 18 sq m
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Trundle Bed

View all photos for Deluxe Twin Room (No Pets)

Deluxe Twin Room (No Pets)

Deluxe Twin Room (No Pets)

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Queen Deluxe Room (No Pets)

Queen Deluxe Room (No Pets)

Queen Deluxe Room (No Pets)

  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Twin Room (No Pets)

Twin Room (No Pets)

Twin Room (No Pets)

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Similar properties

Exterior
Madison Plaza Townsville
Free WiFi
Air conditioning
Laundry
Extra beds/cribs
3.6 out of 5, Good, (1005)
The price is CA $88
per night
CA $97 total
includes taxes & fees
6 Dec - 7 Dec
Madison Plaza Townsville

About the area

Townsville

Seaside stay .You'll find Castle Hill and The Strand Beach within a 15-minute walk of this Townsville hotel. Queens Gardens and Museum of Tropical Queensland are also within 2 miles (3 km).

What's nearby

  • Castle Hill - 8 min walk - 0.7 km
  • The Strand Beach - 12 min walk - 1.0 km
  • Magnetic Island Ferry Terminal - 2 min drive - 1.9 km
  • Townsville Entertainment & Convention Centre - 3 min drive - 2.4 km
  • Queensland Country Bank Stadium - 3 min drive - 2.0 km

Getting around

  • Townsville Station - 5 min drive
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Cowboys Leagues Club - ‬9 min walk
  • ‪Victoria Bridge - ‬8 min walk
  • ‪City Lane & City Arcade - ‬7 min walk
  • ‪The TapHouse Townsville - ‬7 min walk

About this property

The Robert Towns

Family-friendly 4-star hotel near The Strand Beach
The Robert Towns offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. Barbecue grills, tour/ticket assistance, and a picnic area are also featured at the family-friendly The Robert Towns. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Townsville hotel.

  • 47 guestrooms or units
  • 2 levels
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
The Robert Towns offers 47 air-conditioned accommodations with safes and hair dryers. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

Languages

English

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Things to do

  • Children's pool
  • Outdoor pool

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • LCD TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
The listed credit card fee applies to American Express transactions. The transaction fee is 1.9% for other credit cards and international debit cards.

Access methods

Front desk (limited hours), lockbox

Pets

  • Pets: AUD 1 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 88 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 1 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, and debit cards.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Inn Robert Towns
Comfort Inn Robert Towns Hotel
Comfort Inn Robert Towns Hotel Townsville
Comfort Inn Robert Towns Townsville
Robert Towns Comfort Inn
Comfort Inn Townsville
Townsville Comfort Inn
The Robert Towns Hotel
Comfort Inn Robert Towns
The Robert Towns Townsville
The Robert Towns Hotel Townsville

The Robert Towns Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 189 out of 737 reviews" "
Rating 8 - Good. 277 out of 737 reviews" "
Rating 6 - Okay. 144 out of 737 reviews" "
Rating 4 - Poor. 72 out of 737 reviews" "
Rating 2 - Terrible. 55 out of 737 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Rebekah

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything was good, but is a 20min walk to the strand I thought it was only 10mins when I booked
Stayed 3 nights in Aug 2024

2/10 Terrible

Clayton

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Looks modern and nice in pictures but place was run down , mould on the ceiling and generally not nice.
Stayed 1 night in Aug 2024

2/10 Terrible

Nathan

Disliked: Amenities
Terrible acoustic separation between units and from the street. Hear everything from next door.
Stayed 1 night in Aug 2024

6/10 Okay

Anita

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Facilities are clean, yet fairly old and the environment is noisy with vehicle and pedestrian movements. One of the windows was loose in its frame resulting in a lot of rattling noise during the night when the wind was blowing strongly. On a positive note, the process for late arrivals was communicated well on time and it was easy to obtain my key and find my room.
Stayed 2 nights in Jul 2024

6/10 Okay

Sophie

Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accomodating staff. Spacious rooms. Convenient location
Stayed 5 nights in Jun 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of room inside, clean, close to centre of town and stadium
Stayed 1 night in Jun 2024

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad place to stay. very good service also i will like to thank Jes for her services.
Stayed 4 nights in May 2024

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had read some bad reviews about this Motel however, it was a pleasant stay. Clean, had kitchen amenities, nicely kept grounds, friendly reception staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Satunya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy no fuss place to stay
Stayed 1 night in Apr 2024

4/10 Poor

rod

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No it’s not worth it. The motel is a dump
Stayed 1 night in Mar 2024

6/10 Okay

Wendy

Disliked: Staff & service
Stayed 3 nights in Mar 2024

4/10 Poor

Ramona

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were willing to overlook the lack of cleanliness after we checked in. We knew that the hotel was older but cleaning shouldn’t be sacrificed. Lots of mould in shower that hadn’t been cleaned, vacuuming that wasn’t fully complete ( there was debris under bed from previous guests) and light covers were filthy. Sadly the aircon was very noisy which didn’t enable a great nights sleep (which we all desperately needed after travelling). We would not agree that this hotel is anywhere near a 4 star.
Stayed 1 night in Apr 2024

10/10 Excellent

Aldo

Stayed 1 night in Mar 2024

6/10 Okay

Glenn

Liked: Cleanliness, property conditions & facilities
A great little motel. My challenge is that they knew how many people were staying but only had half the blankets in the room. The staff were good when I dealt with them. I hope it was a slight hiccup in service
Stayed 2 nights in Mar 2024

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service
The rooms are a bit dated and because we went to the pink concert it was way overpriced
Stayed 2 nights in Mar 2024

6/10 Okay

CHRISTINE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Dr Simon

Travelled with partner
Liked: Cleanliness, staff & service
Handy location and economical
Stayed 1 night in Mar 2024

6/10 Okay

Jason

Business traveller
Room ok for quick overnight stay. Bathroom dated, worn and rusty. A lot of noise in the carpark and rooms through the night. No smoking in rooms but everyone stands at the front door of units and it comes into the rooms anyway. People sitting on other people’s cars and drinking. Did not feel safe leaving Liam vehicle unattended over night.
Stayed 1 night in Mar 2024

4/10 Poor

Arthur

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Needs some maintenance as handbasin tap come out in hand, Air conditioner needs fixing and not run subsidiary unit. Mattress needs updating as too hard to sleep on. Your high speed wifi was not that efficient. Cater to customer as steps and luggage is not a good mix for the elderly.
Stayed 5 nights in Mar 2024

8/10 Good

PAUL, Helensvale

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Central location Power showers cold AC and good deep pool
Stayed 2 nights in Mar 2024

6/10 Okay

Eric

Liked: Staff & service
Disliked: Amenities
Good for a budget stay en route to Cairns
Stayed 1 night in Mar 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024