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Mercure Almaty City Center

4.0 star property
4-star eco-certified hotel in Almaly District

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Photo gallery for Mercure Almaty City Center

Exterior
Turkish bath, massages
Premium bedding, free minibar items, in-room safe, desk
Lobby lounge
Lobby lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Breakfast available
  • Bar
  • Spa
  • Gym
  • Parking included

Explore the area

Map
53 Abylai Khan Avenue, Almaty, 50004
  • MEGA Park
    ‪15 min walk‬
  • Zenkov Cathedral
    ‪15 min walk‬
  • Almaty Opera House
    ‪4 min drive‬
  • Almaty (ALA-Almaty Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Superior Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Double Room, 2 Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

Superior Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 2 Queen Beds

  • Sleeps 3
  • 2 Queen Beds

About the area

Almaty

Almaly District stay.With a stay at this Almaly District hotel, you'll be within half a mile (1 km) of Gabit Musrepov Kazakh Theatre for Children and Youth and 2 miles (3 km) of MEGA Park. Zenkov Cathedral and Hippodrome are also within 2 miles (3 km).

What's nearby

  • MEGA Park - 15 min walk - 1.3 km
  • Zenkov Cathedral - 15 min walk - 1.3 km
  • Panfilov Park - 3 min drive - 2.0 km
  • Almaty Opera House - 4 min drive - 2.9 km
  • Almaty Central Stadium - 5 min drive - 4.9 km

Getting around

  • Almaty Station - 12 min walk
  • Almaly - 20 min walk
  • Almaty (ALA-Almaty Intl.) - 30 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Wendy’s - ‬5 min walk
  • ‪Degirmen - ‬4 min walk
  • ‪Sandyq - ‬3 min walk
  • ‪City - ‬4 min walk

About this property

Mercure Almaty City Center

4-star eco-certified hotel in Almaly District
Mercure Almaty City Center offers its guests a full-service spa, a hot tub, and a sauna. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A fitness center, spa services, and a library are also featured at the eco-certified Mercure Almaty City Center. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Almaty hotel.

  • 117 guestrooms or units
  • 2 dining venues
  • Meeting rooms
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
Mercure Almaty City Center offers 117 air-conditioned accommodations with minibars (stocked with some free items) and safes. Beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with digital channels. Bathrooms include bathtubs, bathrobes, slippers, and bidets.

This Almaty hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Russian

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 7,600 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

Room amenities

Entertainment

  • 42-inch LED TV with digital channels

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Almaty City Center

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KZT 7600 per person
  • Airport shuttle fee: KZT 10000 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Almaty City Center Hotel
Mercure Almaty City Center
Mercure Almaty City Center Hotel
Mercure Almaty City Center Almaty
Mercure Almaty City Center Hotel Almaty

Mercure Almaty City Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 52 out of 76 reviews
Rating 8 - Good. 18 out of 76 reviews
Rating 6 - Okay. 2 out of 76 reviews
Rating 4 - Poor. 2 out of 76 reviews
Rating 2 - Terrible. 2 out of 76 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Niso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free mini bar as marketed was never there unfortunately, when leaving we saw on the announcement board that they provide it upon request, however the reception didn’t say a word about it. In general the welcoming was very cold and unpleasant. The facility and rooms were nice!
Stayed 1 night in Nov 2024

10/10 Excellent

Margarita, Weston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great room, fantastic breakfast.
Stayed 1 night in Sep 2024

10/10 Excellent

Damir, Ras Al Khaimah

Stayed 3 nights in Sep 2024

10/10 Excellent

Damir, Ras Al Khaimah

Stayed 1 night in May 2024

10/10 Excellent

Dilya

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid. Not 4-star. Not 9.0 rating.
I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
Stayed 5 nights in Jan 2023

8/10 Good

Fahad

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2022

8/10 Good

Feruza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
Stayed 3 nights in Jun 2021

4/10 Poor

Sabina

Business traveller
Disliked: Staff & service, amenities
Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
Stayed 1 night in Oct 2021

2/10 Terrible

Zhanna

Disliked: Staff & service
Stayed 1 night in Jun 2021

10/10 Excellent

teodor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my 4th stay at this property
I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020

10/10 Excellent

teodor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for walking around city center Almaty
Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
Stayed 1 night in Oct 2020

8/10 Good

Yoshie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance.
Stayed 4 nights in Feb 2020

10/10 Excellent

Payal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

MR DANIEL R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

ATUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous experience. The check in staff was very courteous and friendly. Resolved all possible problems.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Great propertyGreat propertyGreat property Great propertyGreat property
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel mostly except issues at check out
My usual stay when at Almaty but the hotel this time made a mistake on the invoicing when I had already checked out and when I asked to separate various charges, was told I have already checked out so they cannot reverse/provide as requested. It wasn't even my fault the error was done at the check out area yet they will not oblige my request, truly disappointing as after 3 emails no one has bothered to respond.
Stayed 3 nights in Oct 2019

10/10 Excellent

Farouk k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
Stayed 1 night in Oct 2019

10/10 Excellent

Nicoleta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had 6 nights at the hotel. Modern, clean and great service. Excellent
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really well located. Brand new and great service. Good breakfast. Nice spa. Good rooms
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, beautiful room and excellent restaurant.
Stayed 2 nights in May 2019