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Starhotels Cristallo Palace

4.0 star property
Family-friendly 4-star hotel with free WiFi

Choose dates to view prices

Photo gallery for Starhotels Cristallo Palace

Single Room
Aerial view
Bar (on property)
Front of property
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Parking available

Explore the area

Map
Via Betty Ambiveri 35, Bergamo, BG, 24126
  • Humanitas Gavazzeni Hospital
    ‪13 min walk‬
  • Papa Giovanni XXIII Hospital
    ‪4 min drive‬
  • Piazza Vecchia
    ‪6 min drive‬
  • Bergamo (BGY-Orio Al Serio)
    ‪5 min drive‬

Room options

View all photos for Superior Double or Twin Room

Premium bedding, minibar, in-room safe, desk

Superior Double or Twin Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Executive Room

Premium bedding, minibar, in-room safe, desk

Executive Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Double or Twin Room

Premium bedding, minibar, in-room safe, desk

Classic Double or Twin Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room, Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Family Room, Connecting Rooms

  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

About the area

Bergamo

Near the airport.Within 2 miles (3 km) of this Bergamo hotel, you'll find Humanitas Gavazzeni Hospital and Centro Congressi Giovanni XXIII. Via XX Settembre and Piazza Pontida are also within 2 miles (3 km).

What's nearby

  • Humanitas Gavazzeni Hospital - 11 min walk - 1.0 km
  • Via XX Settembre - 3 min drive - 2.1 km
  • Papa Giovanni XXIII Hospital - 3 min drive - 3.2 km
  • Piazza Vecchia - 4 min drive - 3.1 km
  • Basilica di Santa Maria Maggiore - 4 min drive - 3.5 km

Getting around

  • Bergamo Station - 17 min walk
  • Bergamo Orio al Serio Airport (BGY) - 5 min drive

Restaurants

  • ‪Circolino Basso - ‬7 min walk
  • ‪Mexicali - ‬13 min walk
  • ‪Fantabosco - ‬5 min walk
  • ‪Ristorante Pasta & Basta - ‬7 min walk
  • ‪La Kantuta - ‬8 min walk

About this property

Starhotels Cristallo Palace

Family-friendly 4-star hotel with free WiFi
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center, meeting rooms, and limo/town car service are available.

WiFi is free in public spaces. A fitness center, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Starhotels Cristallo Palace. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. For a fee, parking is available.

This 4-star Bergamo hotel is smoke free.

  • 90 guestrooms or units
  • 9 levels
  • Meeting rooms
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Starhotels Cristallo Palace offers 90 accommodations with minibars and safes. Beds feature premium bedding. Satellite television is provided. Bathrooms include showers, bidets, and hair dryers.

This Bergamo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Languages

English, Italian, Spanish

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Limo/town car service
  • Self parking on site (EUR 14 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 12 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per stay
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per stay.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tourist tax is imposed by the city and collected at the property. The tax is 6% of the room price, excluding VAT and additional services, but will not exceed a maximum equivalent amount of EUR 4 per person, per night. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 5 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 12 per person
  • Airport shuttle fee: EUR 35 per vehicle
  • Self parking fee: EUR 14 per day
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards, and cash.

Property Registration Number IT016024A1FEWEEBSZ

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Cristallo Palace
Starhotels Cristallo Palace
Starhotels Cristallo Palace Bergamo
Starhotels Cristallo Palace Hotel
Starhotels Cristallo Palace Hotel Bergamo
Starhotels Cristallo Bergamo
Starhotels Cristallo Palace Hotel
Starhotels Cristallo Palace Bergamo
Starhotels Cristallo Palace Hotel Bergamo

Starhotels Cristallo Palace Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 228 out of 643 reviews
Rating 8 - Good. 306 out of 643 reviews
Rating 6 - Okay. 77 out of 643 reviews
Rating 4 - Poor. 22 out of 643 reviews
Rating 2 - Terrible. 10 out of 643 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

EILEEN

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel was chosen because of airport transfer but unfortunately this is not true, they will order a taxi for you which costs approx €20 !! 😡
Stayed 1 night in Apr 2025

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2025

6/10 Okay

Vanya

Stayed 1 night in Mar 2025

10/10 Excellent

Cassio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Guruprasad

Travelled with family
Great location, good room conditions and most polite and helpful staff. Highly recommend
Stayed 1 night in Dec 2024

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Stayed 3 nights in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Gabriel

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for the price
Stayed 1 night in Aug 2024

10/10 Excellent

Aleksandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for transfer to the airport and late arrivals. The kettke in the room was not working
Stayed 1 night in Jul 2024

2/10 Terrible

Bridget

Stayed 1 night in Jul 2024

8/10 Good

Claudio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Average for Starhotels

Near airport. Not the best Starhotels hotel i have been to. Room was OK. Reception staff were great Gym is terrible
Stayed 2 nights in Jun 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Onat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Great staff & clean rooms
Stayed 2 nights in May 2024

10/10 Excellent

ANTHONY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Group travel

Staff were very good. We were a party of 65 people and everything went smoothly. Manageress was most helpful in dealing with such a large group. All rooms sorted before we arrived and only charged for the breakfasts consumed. Would use Star hotels again.
Stayed 2 nights in May 2024

8/10 Good

Dominique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

bergame

they forgot my wake-up call. front desk staff was otherwise happening.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Harpriet

Travelled with family
Liked: Cleanliness, staff & service
Only stayed one night, nice hotel very comfy bed slept well. Would have been nice if they had fresh milk in the rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alana

Stayed 1 night in Aug 2023

10/10 Excellent

Damian

Stayed 1 night in Jul 2023

10/10 Excellent

Andres

Stayed 1 night in Jun 2023

10/10 Excellent

Kendyl

Stayed 1 night in Jun 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff was helpful and friendly
Stayed 1 night in Jun 2023