Holiday Inn Bucaramanga Cacique by IHG

3.5 star property
3.5-star family-friendly hotel, connected to a shopping center in Sotomayor

Choose dates to view prices

Photo gallery for Holiday Inn Bucaramanga Cacique by IHG

Outdoor pool
Premium bedding, down comforters, minibar, in-room safe
Suite, 1 King Bed, Non Smoking | Living room
Exterior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Parking included
  • Gym

Explore the area

Map
Transversal Oriental Con Calle 93, Bucaramanga, Santander, 68001
  • Cacique Shopping Mall
    ‪1 min walk‬
  • Cabecera Shopping Mall
    ‪3 min drive‬
  • Clínica Foscal Internacional
    ‪5 min drive‬
  • Bucaramanga (BGA-Palonegro Intl.)
    ‪33 min drive‬

Room options

Premium Room

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

Standard Room, 1 King Bed (High Floor)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room

  • Sleeps 2
  • 1 Twin Bed

Suite, 1 Bedroom (Walk-In Shower)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed, Accessible

  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Double Beds

  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds (High Floor)

  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom

  • City view
  • Sleeps 2
  • 1 King Bed

About the area

Bucaramanga

Heart of Bucaramanga.With a stay at this Sotomayor hotel, you'll be within half a mile (1 km) of Cacique Shopping Mall and 2 miles (3 km) of La Flora Ecological Park. University of Santander and Cabecera Shopping Mall are also within 2 miles (3 km).

What's nearby

  • Cacique Shopping Mall - 1 min walk - 0.0 km
  • Cabecera Shopping Mall - 3 min drive - 2.6 km
  • Canaveral Mall - 5 min drive - 4.7 km
  • Clínica Foscal Internacional - 5 min drive - 4.4 km
  • Alfonso Lopez Stadium - 7 min drive - 5.7 km

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 33 min drive

Restaurants

  • ‪Crepes & Waffles - ‬1 min walk
  • ‪Mis Carnes Parrilla - Bucaramanga - ‬1 min walk
  • ‪Burger King - ‬4 min walk
  • ‪Maki - ‬2 min walk
  • ‪Chiflas CC El Cacique - ‬1 min walk

About this property

Holiday Inn Bucaramanga Cacique by IHG

3.5-star family-friendly hotel, connected to a shopping center in Sotomayor
Holiday Inn Bucaramanga Cacique by IHG offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 4176 square feet (388 square meters) and includes a conference center. A children's pool, a steam room, and spa services are also featured at the family-friendly Holiday Inn Bucaramanga Cacique by IHG. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 3.5-star Bucaramanga hotel.

  • 1 building
  • 190 guestrooms or units
  • 18 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 4176 sq ft of conference space
  • 388 sq m of conference space
  • Built in 2013
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Holiday Inn Bucaramanga Cacique by IHG offers 190 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sol & Vida. Services include massages. The spa is open daily.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • Art supplies
  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: COP 34,000 for adults and COP 20,800 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • Pay movies
  • TV with premium cable channels

Bedroom

  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Bucaramanga Cacique by IHG

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately COP 34000 for adults and COP 20800 for children
  • Airport shuttle fee: COP 40000 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: COP 40000 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Bucaramanga
Holiday Inn Bucaramanga Cacique
Holiday Inn Cacique
Holiday Inn Cacique Hotel
Holiday Inn Cacique Hotel Bucaramanga
Holiday Inn Bucaramanga Cacique Hotel

Holiday Inn Bucaramanga Cacique by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 602 out of 815 reviews
Rating 8 - Good. 150 out of 815 reviews
Rating 6 - Okay. 35 out of 815 reviews
Rating 4 - Poor. 15 out of 815 reviews
Rating 2 - Terrible. 13 out of 815 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Everth

Stayed 2 nights in Jan 2025

10/10 Excellent

Genesis

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience
Stayed 3 nights in Nov 2024

6/10 Okay

Edgard

Carpets in anywhere Bottons in elevetors Steam desorganized Restaurant is a mess
Stayed 4 nights in Dec 2024

10/10 Excellent

Diego

Stayed 4 nights in Dec 2024

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 5 nights in Dec 2024

10/10 Excellent

renzo

Liked: Cleanliness, staff & service, property conditions & facilities
This place is stunning
Stayed 2 nights in Dec 2024

10/10 Excellent

Ilba Sayury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!!!
Amazing is an understatement. From the second you step inside to check out, this place is absolutely marvelous. Esperanza the housekeeper on floor 17 and Frank are the nicest people. All the front desk people are so well-mannered and kind, always ready to help. This place is a dream and a gem. I’d stay here a million times.
Stayed 3 nights in Dec 2024

6/10 Okay

Luis, Bogota

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The Hotel and staff has been so far great. But the parking is awful. If you decide to stay here, fly to bucaramanga, do not drive. It is confusing, there was no parking, there was a traffic jam to get in the parking lot. It took us 10 to 15 minutes to locate and park. And once you are done, you have to walk thru the mall, walk outside the mall and access the hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Koffi, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend.
Stayed 2 nights in Nov 2024

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite and hospitable
Stayed 5 nights in Nov 2024

10/10 Excellent

Aleisa

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to shopping centre.
Stayed 2 nights in Nov 2024

2/10 Terrible

Isaac

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A beautiful place but the staff members at the front desk were very rude. No one was there to help with bags when we arrived, the staff members most of the time would look at us and start laughing. No one would say hello they would not even greet you. You say thank you to them and they don't even acknowledge it. Terrible terrible.
Stayed 9 nights in Nov 2024

10/10 Excellent

Vance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Nov 2024

10/10 Excellent

Alvaro Jose Rey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact that the hotel shares the same building with Cacique's shopping mall: you have all services you require without venturing too far. For those who enjoy running or are traveling for business this is the place, only few meters from the athletics stadium and Bucaramanga's convention center. I would come back every time I had the chance.
Stayed 2 nights in Oct 2024

8/10 Good

Maria Teresa

Stayed 1 night in Oct 2024

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, modern facilities, and convenient location in the Cacique shopping center. Spacious and comfortable room, stunning rooftop pool with panoramic views of the city. The hotel delivers on comfort and quality, making it an ideal choice for a short stay in Bucaramanga.
Stayed 1 night in Oct 2024

6/10 Okay

Abhinav

Stayed 2 nights in Sep 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful. The rooms are extremely comfortable and excellent status
Stayed 4 nights in Sep 2024

10/10 Excellent

Henrik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent quality food.
Stayed 1 night in Sep 2024

10/10 Excellent

NELSON, Toronto

Stayed 1 night in Sep 2024

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, amenities
None
Stayed 3 nights in Sep 2024

10/10 Excellent

Edison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2024