Ratings based on 866 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 7, 2024
The dining options were nice but they kept changing the dress code from night to night
Comment from Hotel Management
Dec. 27, 2024 by Elizabeth H. , Hotel Management
Dear Gary Robert,Thank you for taking the time to share your feedback of your recent stay at our hotel. This is invaluable in helping us enhance our guest experience.Please note that during the summer months, we do make some exceptions to our dress code, but as the weather changes, we are now strictly enforcing the dress code at our restaurants, especially at Portofino and Bordeaux, where elegant attire is required. This includes long pants for men. To avoid any confusion in the future, we will encourage all guests to check the dress code guidelines, which are available on our Hyatt App. We apologize for the inconvenience, and we appreciate your understanding.We look forward to the opportunity to provide you with a significantly improved experience in the near future. Best regards,Elizabeth H. Social Media Manager
by A traveller
Posted Oct. 22, 2024 on Expedia
Needed music at the pool!
by A traveller
Posted Oct. 18, 2024 on Expedia
After having been to Secrets Akumal two times, Maroma and Royal Beach I would have that this would be comparable. The butler could have cared less. Our 20th Anniversary was never addressed after telling numerous employees and the butler didnt e en find us until days after our trip. I wouldn't recommend this resort. I will say beach and food were great though.
by A traveller from Forest Hill
Posted Oct. 17, 2024 on Expedia
Beautiful views and location
by A traveller
Posted Oct. 17, 2024 on Expedia
by A traveller
Posted Oct. 17, 2024 on Expedia
by A traveller
Posted Oct. 15, 2024 on Expedia
Amazing
by A traveller
Posted Oct. 15, 2024 on Expedia
Staff and cleanliness of hotel were fantastic. They make you feel like you're family, only thing I do not recommend are the extra experiences that are offered for an additional cost, not worth it in my opinion.
by A traveller from HAVERSTRAW
Posted Oct. 14, 2024 on Expedia
Everything was great, the only thing is that the servers were asking too much if needed anything, which it’s ok to a point. I understand that they try to give service to the guest but they should be looking out for a sign or something from guests and then come along. Besides that, the resort was amazing
by A traveller
Posted Oct. 14, 2024 on Expedia
Absolutely Awesome!
