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DoubleTree by Hilton Hotel and Spa Chester

4.0 star property
4-star eco-certified hotel near Chester Cathedral

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Photo gallery for DoubleTree by Hilton Hotel and Spa Chester

Indoor pool
Couples treatment rooms, Turkish bath, body treatments, aromatherapy
Point of interest
Couples treatment rooms, Turkish bath, body treatments, aromatherapy
Couples treatment rooms, Turkish bath, body treatments, aromatherapy

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Air conditioning

Explore the area

Map
Warrington Road, Hoole Village, Chester, England, CH2 3PD
  • Chester Zoo
    ‪3 min drive‬
  • Chester Cathedral
    ‪5 min drive‬
  • Chester Racecourse
    ‪5 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪26 min drive‬

Room options

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed

Presidential Room, 1 King Bed

  • 3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Deluxe)

Minibar, in-room safe, desk, blackout drapes

Family Room, 1 King Bed (Deluxe)

  • 2 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 2 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

  • 1.1 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Family)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed (Family)

  • 2 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 1.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

  • 1.1 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

View from room

Junior Suite, 1 King Bed

  • 2 sq m
  • Sleeps 4
  • 1 King Bed

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Exterior

Hotel Indigo Chester by IHG

Chester
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.8 out of 5, Exceptional, 1,001 reviews
The price is CA $142
CA $170 total
includes taxes & fees
May 11 - May 12
Hotel Indigo Chester by IHG

About the area

Chester

Chester retreat .Within 3 miles (5 km) of this Chester hotel, you'll find Chester Cathedral and Chester Zoo. Grosvenor Museum and Chester Racecourse are also within 3 miles (5 km).

What's nearby

  • Chester Zoo - 3 min drive - 3.4 km
  • Chester City Walls - 4 min drive - 3.5 km
  • Chester Cathedral - 5 min drive - 3.9 km
  • Chester Racecourse - 5 min drive - 4.2 km
  • Chester Castle - 6 min drive - 4.4 km

Getting around

  • Chester Station - 4 min drive
  • John Lennon Airport (LPL) - 26 min drive

Restaurants

  • ‪Fish & Chips - ‬3 min drive
  • ‪The Lock Vault - ‬4 min drive
  • ‪Hoole Fish Bar - ‬3 min drive
  • ‪The Dee Miller - ‬16 min walk
  • ‪Garden Room & Terrace - ‬5 min walk

About this property

DoubleTree by Hilton Hotel and Spa Chester

4-star eco-certified hotel near Chester Cathedral
DoubleTree by Hilton Hotel and Spa Chester offers its guests a full-service spa and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 2777 square feet (258 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the eco-certified DoubleTree by Hilton Hotel and Spa Chester. Self parking is free.

This 4-star Chester hotel is smoke free.

  • 219 guestrooms or units
  • 3 levels
  • 2777 sq ft of conference space
  • 258 sq m of conference space
  • Built in 1975
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel and Spa Chester offers 219 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Chester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

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Exterior

The Mill Hotel & Spa

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, 1,875 reviews
The price is CA $111
CA $133 total
includes taxes & fees
Apr 30 - May 1
The Mill Hotel & Spa

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 6:30 AM to 10:00 AM for a fee: GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Full-service spa
  • Health club

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Elevator (34 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 17.95 per person
  • Spa fee: GBP 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve sofa beds
This property accepts credit cards, debit cards, and cash
This property uses wind and solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve sofa beds. This property accepts Visa, Mastercard, American Express, Eurocard, Barclaycard, debit cards, and cash. This property uses wind and solar energy. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Guests must book an appointment (fee charged per single visit) in advance to use the fitness facility and/or spa.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Doubletree
Chester Doubletree Hilton
Chester Hilton
Chester Hilton Doubletree
Doubletree Chester
Doubletree Chester Hilton
Doubletree Hilton Chester
Doubletree Hilton Hotel Chester
Hilton Chester
Hilton Chester Doubletree
Chester Hilton International
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Doubletree By Hilton Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel
DoubleTree by Hilton Hotel and Spa Chester Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel Chester

DoubleTree by Hilton Hotel and Spa Chester Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 540 out of 1002 reviews
Rating 8 - Good. 260 out of 1002 reviews
Rating 6 - Okay. 104 out of 1002 reviews
Rating 4 - Poor. 59 out of 1002 reviews
Rating 2 - Terrible. 39 out of 1002 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Heather

Travelled with family
Liked: Staff & service, amenities
Lovely public areas, staff extremely helpful, bedrooms spacious but a little tired. Personal preference but the beds seemed very hard.
Stayed 1 night in Jan 2025

10/10 Excellent

Richrd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Mehhh

Stayed for 2 nights, humming for both nights from the aircon machine that even after trying to turn off the noise persisted from vents above the door. Evening meal both nights were lovely. Very disappointed in the second mornings breakfast. I think they charge £16 for breakfast… Mushrooms, hashbrowns, egg were cold, sausage was slightly warm still and beans were hot. When I asked for 2 poached eggs I was told they’ve been done and are on under the heat lamp. Anyone who’s ever done a poached egg may know if you want a runny egg that’s not what you’ll get leaving them under a heat lamp. Check out I was never asked how my stay was as the lady was too busy telling another member of staff what to do
Stayed 2 nights in Jan 2025

10/10 Excellent

dave

Stayed 2 nights in Jan 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating Went out of their way to make our stay special!
Stayed 2 nights in Jan 2025

10/10 Excellent

dave

Stayed 2 nights in Jan 2025

10/10 Excellent

Lynsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jan 2025

10/10 Excellent

Neil

Stayed 1 night in Dec 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice!

We really enjoyed our stay and cannot fault the hotel at all. Lovely modern bedroom. The Garden bar was large with TV screens showing the news and football. If i have a piece of advice, it would be to be reminded that there is an extra cost to use the pool area. This is currently £20 per person for 2 hours. This has to be booked, you cant just walk in. Once you are aware of that, then there are no surprises. This is quite different than lots of hotels and can add quite a lot to your original room price. Saying that, the spa / pool area is really nice and includes a steam room, sauna, hammam
Stayed 1 night in Jan 2025

6/10 Okay

rebecca

Liked: Cleanliness, staff & service

Meh, not my cup of tea

Not the usual standards of a Hilton hotel. Reception, meeting rooms and dining were lovely. However, our bedroom had seen better days. Will not be returning
Stayed 1 night in Jan 2025

8/10 Good

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Simon

Stayed 1 night in Dec 2024

2/10 Terrible

Amy

Travelled with family
Disliked: Staff & service, room comfort

Don’t waste your money!

We arrived and the staff was really rude and not at all friendly, we were promptly informed that our daughter could not use the pool as it’s part of the spa service and must be 16 and my daughter is a preteen they said she’s not allowed as there’s no lifeguard, I explained she’d be attended by myself and we would be quiet and respectful and just swim a few lengths, she said absolutely not and made us feel unwelcome, my daughter was very upset so we headed to the room, my daughter said she felt treated less than human and didn’t want to stay, so we left! I gifted the room to my sister in law who had also told me they were horrid and rude to her, and despite her booking full spa treatments were told it would be an extra £20 per person to use the pool! She cancelled the treatments and we’ve both vowed to never go back which is a shame as we’ve done loads of spa days here but won’t be going back
Stayed 1 night in Dec 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad

Good standard all round - cold room no heating, great few hours in the spar - good evening good - waited 35 mins before requesting if we could order our food. Good value - could do much better - would stay again.
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful celebration stay

Don’t visit with kids. Not a child friendly hotel. Refused to bring a cake out for my son’s bday, couldn’t use the pool as under 16. Awful checkin and no welcome cookies given to my children even though they were being handed to other guests. Uncomfortable stay due to light coming through door all night which lit up my room. Wrong remote for tv in my room so tv wouldn’t turn on, had to call reception and my phone was disconnected, had to go to reception to wait and then finally seen by the manager who switched the remote. No conditioner in the shower, empty bottle which is no use to anyone. rude staff who did nothing when I complained except challenge me on my feelings towards the stay. Emailed the manager had no response back
Stayed 1 night in Dec 2024

10/10 Excellent

MO

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay . Great breakfast
Stayed 1 night in Dec 2024

4/10 Poor

Philippa

Stayed 1 night in Nov 2024

4/10 Poor

Mark

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Smelled of smoke

Very basic room for the price and the bathroom smelled of cigarettes as in other guests must have been smoking in there and the smell is still lingering. There was hairs in the bathroom as well not what we expected of a Hilton
Stayed 1 night in Dec 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
great place tk stay
Stayed 1 night in Dec 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024