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Grand Mercure Dubai City

5.0 star property
5-star luxury hotel near City Centre Deira

Choose dates to view prices

Photo gallery for Grand Mercure Dubai City

Exterior
Minibar, in-room safe, desk, blackout drapes
Exterior
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • Room service
  • Laundry

Explore the area

Map
61B Street, Garhoud, Next to GGICO Metro, Dubai, 13868
  • City Centre Deira
    ‪16 min walk‬
  • Gold Souk
    ‪8 min drive‬
  • Dubai Creek
    ‪10 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪15 min walk‬

Room options

View all photos for Deluxe Suite

Minibar, in-room safe, desk, blackout drapes

Deluxe Suite

  • City view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite

Minibar, in-room safe, desk, blackout drapes

Premium Suite

  • City view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Single Beds

  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Suite

Grand Suite | View from room

Grand Suite

  • City view
  • 101 sq m
  • Sleeps 7
  • 3 Double Beds

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds

Minibar, in-room safe, desk, blackout drapes

Premium Room, 2 Single Beds

  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite (Dubai)

Suite (Dubai) | Living area

Suite (Dubai)

  • City view
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Grosvenor)

Suite (Grosvenor) | Living area

Suite (Grosvenor)

  • City view
  • 76 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Premium Room, 1 King Bed

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Dubai

Garhoud stay.Your stay at this Garhoud hotel places you within 3 miles (5 km) of City Centre Deira and Dubai Creek. Gold Souk and Dubai World Trade Centre are also within 6 miles (10 km).

What's nearby

  • City Centre Deira - 16 min walk - 1.3 km
  • Dubai World Trade Centre - 8 min drive - 8.9 km
  • Gold Souk - 8 min drive - 8.0 km
  • Dubai Creek - 10 min drive - 9.2 km
  • Dubai Mall - 12 min drive - 13.1 km

Getting around

  • GGICO Station - 6 min walk
  • Dubai Intl. Airport (DXB) - 7 min drive

Restaurants

  • ‪Infinite Passion Speciality Coffee - ‬7 min walk
  • ‪Ashrafi Restaurant - ‬8 min walk
  • ‪Defood Restaurant - ‬6 min walk
  • ‪Coffeol - ‬3 min walk
  • ‪Seafood Market - ‬11 min walk

About this property

Grand Mercure Dubai City

5-star luxury hotel near City Centre Deira
Grand Mercure Dubai City offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 9 meeting rooms are available. A children's pool, spa services, and a terrace are also featured at the luxury Grand Mercure Dubai City. You'll have access to the outdoor pool at a partner property. A shuttle from the hotel to the airport is free (available 24 hours). Free valet parking is available.

This 5-star Dubai hotel is smoke free.

  • 361 guestrooms or units
  • 2 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Built in 2019
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • ATM
  • Elevator
  • No smoking on site
Grand Mercure Dubai City offers 361 air-conditioned accommodations with minibars and safes. 49-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, slippers, bidets, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, French (Sign language), German, Hindi, Italian, Russian, Russian (Sign language), Urdu

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour free airport drop-off shuttle at scheduled times
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 85 for adults and AED 42.50 for children
  • 2 bars/lounges
  • 2 poolside bars
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Pool access ramp on site
  • Raised toilet seat
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Dubai City

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 184.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 85 for adults and AED 42.5 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 184.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Mercure Dubai City Hotel
Grand Mercure Dubai City Dubai
Grand Mercure Dubai Airport Hotel
Grand Mercure Dubai City Hotel Dubai

Grand Mercure Dubai City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 466 out of 841 reviews
Rating 8 - Good. 166 out of 841 reviews
Rating 6 - Okay. 82 out of 841 reviews
Rating 4 - Poor. 47 out of 841 reviews
Rating 2 - Terrible. 80 out of 841 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoyed this hotel. I believe this hotel is why I am having a baby. Thanks for the mirrors to help me get the job done!
Stayed 1 night in Jan 2025

8/10 Good

Shefa

Stayed 2 nights in Jan 2025

8/10 Good

Qaizaar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one night stay, easy parking in the garage, the staff was nice.

10/10 Excellent

Adrian Vasile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They helped with everything we asked. The pool was great, a pitty they only had it open 4 hours between 6 and 10pm.
Stayed 2 nights in Jan 2025

6/10 Okay

Shariq

Travelled with family
Liked: Cleanliness
First issue was we booked with 1king bed & a sofa bed, but hotel management said there is a discrepancy on website that with our booking they don’t offer sofa bed. Then AC didn’t work & it took couple of days to change the room
Stayed 6 nights in Dec 2024

8/10 Good

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located close to airport so ideal transit option but location to transport options other than Taxi is limited. Arriving late with not being able to access breakfast which is included due early departure is an inconvenience. Travel box should be an option . Hotel is relatively new and modern with Gymn pool etc . Highly recommended.
Stayed 1 night in Dec 2024

10/10 Excellent

Ekram

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I genuinely loved this hotel but the only downside was that you can smell smoke from a different room through our shower. Otherwise the hotel is clean, modern, very close to the airport and the staff were nice.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ankur

Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Booking did not match room
A booked a delixue room for our family of 4 people which included a king bed and a sofa bed. Was given a room with a king bed and a sofa that does not open. Eventually they brought us a single person bed but the hotel were out of any additional blankets.
Stayed 1 night in Dec 2024

10/10 Excellent

Adm

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place away from home! Loved the convenience of parking.
Stayed 5 nights in Dec 2024

10/10 Excellent

Raphaël

Liked: Staff & service
Stayed 1 night in Dec 2024

2/10 Terrible

Julian

Disliked: Staff & service
Horrible experience from start to finish.
Stayed 4 nights in Dec 2024

10/10 Excellent

cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly priced, minutes from airport, helpful staff, nice rooms and clean
Stayed 1 night in Dec 2024

8/10 Good

Amir, Anaheim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and accommodating for the hour at which we enter.
Stayed 1 night in Dec 2024

10/10 Excellent

Asif, Edmonton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well managed
Stayed 3 nights in Dec 2024

2/10 Terrible

Akbar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a roadh crawling on our bed
Stayed 16 nights in Dec 2024

8/10 Good

Isa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Dec 2024

6/10 Okay

Edwin

Stayed 1 night in Dec 2024

10/10 Excellent

Kimberly Dawn, Airway Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was beautiful! They are very accommodating. The only problem I had was at check-in. Although I had a reservation for couple months, I get there, and they have no room for what I reserved. I reserved a full apartment, kitchen and all. They put me in a room with zero amenities. Told me to check back next day to see if they have a room. I was there for 12 days and this was inconvenient. They didn't even refund me for the cost I paid vs the much cheaper room they put me in. The bus boys or attendants are so welcoming and helpful. They are full on service and cater to your every need. They were the best part! The hotel was beautiful, and my room was nice, once I got the room I booked.

10/10 Excellent

Tyrone

Stayed 1 night in Dec 2024

6/10 Okay

JIHYUN

Stayed 1 night in Dec 2024

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the process of checking in and out was good. Customer service was also very good. Thank you very much.
Stayed 1 night in Dec 2024

10/10 Excellent

Tanja

Stayed 1 night in Nov 2024

4/10 Poor

Tracey

Disliked: Staff & service, property conditions & facilities
Badly advertised…not as advertised
Advertising as having a shuttle bus to hotel, not true. Has 2 pools, rooftop opens at 6pm, main pool over shadowed by buildings, so no sun, and shared with 2 star hotel next door. Requested use of upper pool by us and other European visitors, refused. Ordered food and took over 40 minutes to arrive and was cold. Bath/shower water luke warm, would not get hot, had to boil the kettle to put into bath. Coffee machine in our room was faulty and only released about 10mls of coffee on a large cup size. Dirty toilet and bath several days. Very poor finishing on furnishings, stains on carpeting. Hotel not aimed at the European visitors who want to sun by the pool. Small empty fridge in room no minibar. Courtesy bottle of water in room daily was from a machine and daily label put on bottle, so not sterilised out between guests. Would not use this hotel again, very poorly/badly advertised. Definitely not a 5 star, closer to a 2…
Stayed 8 nights in Nov 2024

2/10 Terrible

Hayder

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024