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San Grand Hotel

4.0 star property
4-star spa hotel near Thang Long Water Puppet Theatre

Choose dates to view prices

Photo gallery for San Grand Hotel

Serves breakfast, lunch, and dinner
Point of interest
Lobby
City view
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
No.02 Cau Go Alley, Hang Bac Str., Hoan Kiem Dist., Hanoi Old Quarter, Hanoi
  • Thang Long Water Puppet Theatre
    ‪2 min walk‬
  • Hoan Kiem Lake
    ‪4 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪10 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪39 min drive‬

Room options

View all photos for San Double or Twin Room with City View

Minibar, in-room safe, desk, laptop workspace

San Double or Twin Room with City View

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Double Room, City View

Minibar, in-room safe, desk, laptop workspace

Executive Double Room, City View

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room with Window

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room with Window

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Connecting Room

Minibar, in-room safe, desk, laptop workspace

Family Connecting Room

  • 58 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Grand Suite with Lake View

City view

Grand Suite with Lake View

  • 68 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Window No View

Minibar, in-room safe, desk, laptop workspace

Deluxe Window No View

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Senior Suite Room with Balcony

Minibar, in-room safe, desk, laptop workspace

Senior Suite Room with Balcony

  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room with Lake View

Minibar, in-room safe, desk, laptop workspace

Premium Double Room with Lake View

  • 26 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Connecting Room

Minibar, in-room safe, desk, laptop workspace

Premium Connecting Room

  • 58 sq m
  • Lake view
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

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Reception

Hilton Garden Inn Hanoi

Hoan Kiem
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 334 reviews
The price is CA $95
CA $107 total
includes taxes & fees
Apr 29 - Apr 30
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About the area

Hanoi

Heart of Hanoi.A stay at this Old Quarter hotel places you steps from Thang Long Water Puppet Theatre and within a 5-minute walk of Hoan Kiem Lake. Quan Chuong Gate and Dong Xuan Market are also within half a mile (1 km).

What's nearby

  • Thang Long Water Puppet Theatre - 2 min walk - 0.2 km
  • Hoan Kiem Lake - 4 min walk - 0.4 km
  • Quan Chuong Gate - 8 min walk - 0.7 km
  • St. Joseph's Cathedral of Hanoi - 10 min walk - 0.9 km
  • Hanoi Opera House - 15 min walk - 1.3 km

Getting around

  • Hanoi Long Bien Station - 14 min walk
  • Noi Bai Intl. Airport (HAN) - 39 min drive

Restaurants

  • ‪Nộm Bò Khô Long Vi Dung - ‬1 min walk
  • ‪Hanoi Coffee Station - ‬2 min walk
  • ‪Quán Ốc Vi Sài Gòn - ‬1 min walk
  • ‪O’lake View Restaurant - ‬1 min walk
  • ‪Sâm Cây Si - Bún Cá - ‬1 min walk

About this property

San Grand Hotel

4-star spa hotel near Thang Long Water Puppet Theatre
San Grand Hotel offers its guests a full-service spa. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and tour/ticket assistance are also featured at San Grand Hotel . An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 4-star Hanoi hotel.

  • 50 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Dining venue
San Grand Hotel offers 50 air-conditioned accommodations with minibars and safes. 43-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The Huc Spa has couples treatment room(s). Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Languages

English, Vietnamese

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Bar (on property)

L’HÔTEL du LAC Hanoi

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, 1,017 reviews
The price is CA $121
CA $143 total
includes taxes & fees
Apr 21 - Apr 22
L’HÔTEL du LAC Hanoi

Property amenities

Family friendly

  • Children's dinnerware
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 190,000 for adults and VND 150,000 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Full-service spa

Accessibility

  • No elevator

Room amenities

Entertainment

  • 43-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 0 percent of room rate
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately VND 190000 for adults and VND 150000 for children
  • Airport shuttle fee: VND 528000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: 0 percent of room rate (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property is also known as

O'Gallery Classy Hotel Hoan Kiem
O'Gallery Classy Hotel
O'Gallery Classy Hoan Kiem
O'Gallery Classy
O'Gallery Classy Hotel Spa
O'Gallery Classy Hotel Hanoi
O'Gallery Classy Hanoi
San Grand Hotel
San Grand Hotel Hotel
San Grand Hotel Hanoi
Lucien Hanoi Hotel Spa
O'Gallery Classy Hotel Spa
San Grand Hotel Hotel Hanoi
San Grand Hotel former Lucien Hanoi Hotel Spa

San Grand Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 271 out of 340 reviews
Rating 8 - Good. 50 out of 340 reviews
Rating 6 - Okay. 16 out of 340 reviews
Rating 4 - Poor. 2 out of 340 reviews
Rating 2 - Terrible. 1 out of 340 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Liked: Cleanliness, amenities, property conditions & facilities
I was a salesman for 35 years and stayed in many hotels. I rate this hotel as one of best I have stayed in. The staff were amazing. I had a disagreement with a cab driver and Mike solved it quickly and scolded the driver for try to take advantage of me. I was so grateful. Emma, helped me with directions to the museum and was so kind. I can’t say enough good about the San Grande Hotel.
Stayed 3 nights in Jan 2025

8/10 Good

Jesse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact that the staff was very friendly & helpful.
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Honestly an amazing place to stay. All the staff make you feel welcome from the time we arrived until they put us in the car to leave for the airport. About the room. Ok it is not huge but had a very comfortable bed and the shower pressure was awesome. Breakfast was really nice and had a lovely view of the lake. About the location. Close to the lake, beer lane and more food options than you could ever need. I was really impressed with this place and highly recommend.
Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Lovely hotel, lovely staff, comfortable bed, good shower. Close walk to lake and everything else you might need.
Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location
What a wonderful hotel in a great location. The check in was very detailed and covered everything we needed to know. Room was nice, comfortable bed and pillows, good shower pressure. Breakfast was lovely and all the staff bend over backwards to be helpful. Located close walking distance to the lake, beer lane and multiple restaurants. All in all great place to stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience, we enjoyed our stay, Ruby was very helpful
Stayed 3 nights in Dec 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at the San Grand was outstanding. The staff were extremely, professional, polite, helpful, and friendly. I highly recommend a stay at the San Grand!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel tucked away in a side street with lots of character. The staff were extremely polite, knowledgeable and keen to help. If I do return I will stay here again! Thanks to Huy, Emma and Ruby to mention just a few👏
Stayed 2 nights in Dec 2024

6/10 Okay

Prashath

Stayed 2 nights in Oct 2024

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great personal touch. Perfect spot for street food and walking around. We loved our room and balcony, and the staff set us up with a wonderful tour. The breakfast was amazing and it was great to have that rooftop bar to chill at night. Very friendly place!
Stayed 6 nights in Nov 2024

10/10 Excellent

Denis, San Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 4 nights in Nov 2024

10/10 Excellent

Ronald

Stayed 1 night in Nov 2024

10/10 Excellent

Denis, San Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the lake. Staff is very friendly and helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

Samuel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff have been exceptional. Kylie assisted us with our tours and transport. Susan assisted us with a medical issue and not only took us to the Pharmacy but also helped with the translation. All the staff have been great from the door to the roof top bar. Breakfast was included and was not only a lovely dining environment but also had a great view. The rooms were lovely and well appointed. The entire hotel was very comfortable and pleasant. Great location and great value.
Stayed 3 nights in Nov 2024

8/10 Good

Alexander, Huntington Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a cute restaurant and rooftop bar (Marvel comic book theme). The staff was great and service was wonderful. Only issue was the bathroom…terrible shower. The shower in the terrace suite room was designed so poorly. Not only does the water go everywhere, it’s a huge hazard getting in and out of it. I had no issues, but would not recommend to people over 55 or people with mobility issues. Further, no one thought to build a wall attachment for the shower attachment or small shelf for body wash or shampoo…so you’re bending over constantly. I liked the hotel but likely won’t stay again due to the shower.
Stayed 2 nights in Nov 2024

10/10 Excellent

Thao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great thanks Ruby for attentive service
Stayed 1 night in Oct 2024

10/10 Excellent

Thao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Hanoi old quarter With helpful staff thanks Ruby
Stayed 1 night in Oct 2024

10/10 Excellent

SAYJON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at San Grand Hotel for many reasons: great hospitality, location, and quality room. Of these three reasons, the great customer service must be mentioned. Notably, Lily, from the rooftop breakfast bar, was extremely delightful to interact with. She was kind and patient with taking our breakfast orders, but most importantly she went out of her way to recommend restaurants for lunch/dinner and offered suggestions on where to buy specialty products (e.g., Vietnamese coffee). She even taught my wife how to make egg coffee, and offered us egg and coconut coffee during our stay. Lily made an effort to make our time in Hanoi seamless and smooth and we were honestly so grateful. She definitely made the stay more memorable. We were interested in purchasing a few items in Hanoi (suitcases, souvenirs, etc.) but were very hesitant given the fear of being upcharged and getting the "tourist" price. Lily made sure we were not scammed and even went above and beyond to order things online to the San Grand and then to our subsequent hotel in Hoi An to ensure we were not overpaying. She was excellent! We will certainly return when we're back in Hanoi!
Stayed 3 nights in Oct 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The San Grand Hotel exceeded our expectations. We had 3 nights in Hanoi before flying back home. I’d give the staff more stars if I could. We especially had a wonderful experience with the dining manager, Lily. She was nice enough to share some history about the area and recommend some really wonderful restaurants. We had an early checkout and Lily prepared “to go” breakfast packages for us too. Since we left the area on a weeknight evening the street was closed to cars. The bellman walked us to the meeting point with the driver to the airport. Our spa service was wonderful as well. Highly recommend this hotel. We will definitely be back when we are lucky enough to return to Hanoi for a visit!
Stayed 3 nights in Oct 2024

10/10 Excellent

FREDERIC

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice and perfectly located in the old quarter. The room in the top floor was exceptional. A bit noisy till 22:00 maybe. I will definitively return there during my next trip.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kwang Hong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great service
We had a very comfortable stay, the bed is super comfy. Staff were very welcoming and detailed in their explanation to us. The location of the hotel is great as it is very near tourist attractions with eateries and shops nearby. Look forward to staying again.
Stayed 1 night in Sep 2024

10/10 Excellent

Christina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in with full information and nice welcome drink
Stayed 1 night in Aug 2024