6/10 Okay
Nida
Jan 7, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have stayed at multiple Marriott’s in US and outside of US, never had any issues. However I book a room for my nephew and his wife as a wedding present. I asked them to set up for a bridal room, which they did, but not what I wanted and not what they showed the pictures. they used fake roses and some real roses. However I paid for all real roses decoration and that clearly wasn’t delivered. At the time of check out they held my nephew and his wife for the payment. Mind you, when I initially went in I gave them
My card and everything was set up they, told me how much they were holding on my card and how much will be charged once they check out and I don’t have to be present and they can check out get a copy of a invoice and leave and they clearly didn’t happen.my nephew called me and explained that they want the credit card present. I was furious, spoke to the guy who did the initial paperwork, I said I never had to be present or my cc to checkout. We went back and forth to see what can happen. But there was no way out of this either I drive 2 hours from where I was to go give them my car or give them over the phone which I clearly wasn’t comfortable doing, knowing there reputation. There was a woman checking out the day I went in to check in for my room. She was claiming that they charge her 20k and the guy was saying, “I’m sorry ma’am it was a mistake and we will reimburse you and some other charges that she was charged.” So to give them my cc over the phone was just nerve
Nida
Stayed 2 nights in Dec 2024