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Makkah Clock Royal Tower, A Fairmont Hotel

5.0 star property
5-star luxury hotel near Great Mosque of Makkah, connected to a shopping center

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Photo gallery for Makkah Clock Royal Tower, A Fairmont Hotel

Residential Suite Haram
Exterior
Reception
Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe
Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking available
  • Gym
  • Free WiFi
  • Housekeeping

Explore the area

Map
King Abdul Aziz Endownment, Abraj Al Bait Complex PO Box 762, Makkah, 21955
  • Great Mosque of Makkah
    ‪6 min walk‬
  • Abraj Al-Bait Towers
    ‪6 min walk‬
  • Kaaba
    ‪7 min walk‬

Room options

View all photos for Signature Suite, 2 Bedrooms Haram View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Signature Suite, 2 Bedrooms Haram View

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Suite, 1 King Bed (Residential - Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 1 King Bed (Residential - Kaaba)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Single Beds, City View (Residential)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 2 Single Beds, City View (Residential)

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 2 Single Beds (Residential - Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 2 Single Beds (Residential - Haram)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 2 Single Beds (Residential - Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 2 Single Beds (Residential - Kaaba)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Signature Twin Room, 2 Single Beds (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Signature Twin Room, 2 Single Beds (Kaaba)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Single Beds (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Studio, 2 Single Beds (Haram)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Single Beds (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Studio, 2 Single Beds (Kaaba)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Single Beds, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Studio, 2 Single Beds, City View

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Triple Room, 3 Single Beds, City View

Triple Room, 3 Single Beds, City View

Triple Room, 3 Single Beds, City View

  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Fairmont, Twin Room, 2 Single Beds, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont, Twin Room, 2 Single Beds, City View

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont, Twin Room, Accessible, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont, Twin Room, Accessible, City View

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont Gold, Junior Suite, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Junior Suite, City View

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Junior Suite, 1 King Bed (Kaaba)

  • Sleeps 4
  • 1 King Bed

View all photos for Presidential suite Kaaba View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Presidential suite Kaaba View

  • Sleeps 4
  • 1 King Bed

View all photos for Residential Suite Quad Haram Multiple Beds

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Residential Suite Quad Haram Multiple Beds

  • Sleeps 4
  • 4 Twin Beds

View all photos for Fairmont Gold, Executive Suite, 1 King Bed with Sofa bed, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Executive Suite, 1 King Bed with Sofa bed, City View

  • City view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fairmont Gold, Twin Room, 2 Single Beds, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Single Beds, City View

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont, Room, 1 King Bed, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont, Room, 1 King Bed, City View

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Deluxe Twin Room, 2 Single Beds (Haram)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Signature Suite, 2 Bedrooms (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Signature Suite, 2 Bedrooms (Kaaba)

  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Residential Suite Haram

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Residential Suite Haram

  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed (Haram)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Haram

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Junior Suite, Haram

  • Sleeps 4
  • 1 Double Bed

View all photos for Fairmont Gold, Junior Suite, Haram

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Junior Suite, Haram

  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Junior Suite, Kaaba View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Junior Suite, Kaaba View

  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Signature Suite, Haram View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Signature Suite, Haram View

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fairmont Gold, Signature Suite, Haram View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Signature Suite, Haram View

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fairmont Gold, Twin Room, 2 Single Beds

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Single Beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont Gold, Twin Room, 2 Single Beds

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Single Beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Royal Suite, Multiple Beds

Royal Suite, Multiple Beds

Royal Suite, Multiple Beds

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Similar properties

Exterior

Swissôtel Makkah

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.4 out of 5, Excellent, (1001)
The price is CA $782
per night
CA $944 total
includes taxes & fees
8 Mar - 9 Mar
Swissôtel Makkah

About the area

Makkah

Central Makkah getaway .Within a 10-minute walk of this Al Hajlah hotel, you'll find Great Mosque of Makkah and Abraj Al-Bait Towers. Kaaba and Well of Zamzam are also within half a mile (1 km).

What's nearby

  • Great Mosque of Makkah - 6 min walk
  • Abraj Al-Bait Towers - 6 min walk
  • Kaaba - 7 min walk
  • Well of Zamzam - 8 min walk
  • King Fahad Gate - 8 min walk

Getting around

  • Makkah Station - 19 min drive
  • King Abdulaziz Intl. Airport (JED) - 79 min drive

Restaurants

  • ‪Swiss Express - ‬6 min walk
  • ‪Almsharf Lounge - ‬6 min walk
  • ‪29Th Floor - ‬4 min walk
  • ‪Al Majlis - ‬1 min walk
  • ‪بيتزا هت - ‬1 min walk

About this property

Makkah Clock Royal Tower, A Fairmont Hotel

5-star luxury hotel near Great Mosque of Makkah, connected to a shopping center
There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. A computer station is on site and WiFi is free in public spaces. A business center, 10 meeting rooms, and limo/town car service are available. Event space at this hotel measures 23379 square feet (2172 square meters) and includes a conference center. A health club, spa services, and a library are also featured at the luxury Makkah Clock Royal Tower, A Fairmont Hotel. The hotel can provide concierge services and wedding services. For a fee, parking is available.

Smoking is allowed in designated areas at this Art Deco Makkah hotel.

  • 1 building
  • 1650 guestrooms or units
  • 60 levels
  • 10 dining venues
  • Meeting rooms
  • 23379 sq ft of conference space
  • 2172 sq m of conference space
  • Built in 2008
  • Deli
  • Kid's club (free)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
Makkah Clock Royal Tower, A Fairmont Hotel offers 1650 accommodations with minibars and laptop-compatible safes. These individually decorated and furnished accommodations have separate sitting areas and include sofa beds. Beds feature Select Comfort mattresses. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Makkah hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, French, Hindi, Indonesian, Swahili, Turkish, Urdu

Property amenities

Family friendly

  • Children's club
  • Children's games
  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Sofa bed
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (SAR 0 per day)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (SAR 250 per day)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: SAR 140 for adults and SAR 70 for children
  • 10 restaurants and 1 coffee shop/cafe
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Art gallery
  • Designer stores
  • Fitness center
  • Shopping mall
  • Shopping
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • In-room accessibility
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed
  • Sofa bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
During Ramadan the property serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Makkah Clock Royal Tower, A Fairmont Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 250.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 140 for adults and SAR 70 for children
  • Fee for in-room wireless internet: SAR 0 per day (rates may vary)
  • Valet parking fee: SAR 250 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: SAR 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property Registration Number 10007336

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Makkah Clock Royal Tower, A Fairmont Hotel.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Clock Royal Tower Fairmont Hotel
Fairmont Hotel Clock Tower Makkah
Makkah Clock Royal Tower Fairmont Hotel Mecca
Makkah Clock Royal Tower Fairmont Mecca
Makkah Clock Tower Fairmont Hotel
Makkah Royal Clock Tower Fairmont Hotel
Makkah Royal Tower
Royal Clock Tower Makkah Fairmont Hotel
Fairmont Makkah Clock Royal Tower
Makkah Clock Royal Tower A Fairmont Hotel
Makkah Clock Royal Tower, A Fairmont Hotel Hotel
Makkah Clock Royal Tower, A Fairmont Hotel Makkah
Makkah Clock Royal Tower, A Fairmont Hotel Hotel Makkah

Makkah Clock Royal Tower, A Fairmont Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 599 out of 1005 reviews
Rating 8 - Good. 195 out of 1005 reviews
Rating 6 - Okay. 88 out of 1005 reviews
Rating 4 - Poor. 43 out of 1005 reviews
Rating 2 - Terrible. 80 out of 1005 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Irfan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice location, very convenient
Stayed 6 nights in Oct 2024

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and walkable distance to Haram.
Stayed 2 nights in Nov 2024

8/10 Good

jamal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Omra
All in all it was very pleasant trip Customer service great Clean and comfortable We enjoyed it very much
Stayed 3 nights in Nov 2024

10/10 Excellent

Sulaiman

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was the best hotel ever
Stayed 1 night in Oct 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

HASSAN, SURREY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service 👍
Stayed 6 nights in Nov 2024

2/10 Terrible

Meshaal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Mohammed

Stayed 5 nights in Nov 2024

10/10 Excellent

Esra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it there!
Stayed 2 nights in Nov 2024

10/10 Excellent

Ahmed, Albuquerque

Travelled with family
Liked: Amenities
Excellent
Stayed 2 nights in Nov 2024

10/10 Excellent

Ammar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Zeeshan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and clean. A special thank you to the following members. Hainan & Ahmed at reception, Awais, Nawaz Ali and Mohammad at the restaurant for Dinner were exceptional. Their service was extra ordinary.

10/10 Excellent

Suhail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Will recommend to everyone in the family. Must stay when visiting Makkah
Stayed 2 nights in Nov 2024

6/10 Okay

Nareeman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, great service however was promised a view and I had partial to no view! Moreover I have tried to contact hotel many time through the hotel questions and I didn’t get any responses on shuttle service or adding an extra bed before arrival. Hotel was very clean and service was great and workers very friendly;
Stayed 4 nights in Nov 2024

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

BUDI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A remarkable place to stay
Stayed 4 nights in Oct 2024

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent everything
Stayed 4 nights in Nov 2024

6/10 Okay

khaled

Liked: Cleanliness, staff & service
Old furniture, missing directions in elevator area.
Stayed 2 nights in Nov 2024

10/10 Excellent

Haytham Nabil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Juwariah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel under the clock tower
Excellent accommodation. The best hotel with the best view . Very clean. Great location.
Stayed 1 night in Nov 2024

10/10 Excellent

Shoaib

Beauty and service were loved.
Stayed 4 nights in Oct 2024

10/10 Excellent

Zemzem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

Irfan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were absolutely brilliant for someone anxious about travelling with kids. Especially Eskander from concierge services
Stayed 2 nights in Oct 2024

4/10 Poor

Aftab

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Too busy and poor service be ready to wait
Took for ever to check in and kept getting told room would ready in 30 minutes eneded up waiting 3 hours and checking every 30 minutes. Then booked a taxi to train station and was 5 times cost of an uber and told it woudl be safe and on time came an hour late and run to train with a porter and kids in tow. Paid for premium experience and was not deliverd. Booked a suite for 4 people came with 2 coffee pods when checkkng in 4 the next day and zero on the next day .
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024