See all properties

NH Collection Mexico City Reforma

4.0 star property
4-star eco-certified hotel near Paseo de la Reforma

Choose dates to view prices

Photo gallery for NH Collection Mexico City Reforma

Bar (on property)
Suite, Terrace
Outdoor pool
Suite, Terrace
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Breakfast available
  • Parking available
  • Bar
  • Pet-friendly

Explore the area

Map
Liverpool No 155, Mexico City, 06600
  • U.S. Embassy
    ‪7 min walk‬
  • Paseo de la Reforma
    ‪7 min walk‬
  • Angel of Independence Monument
    ‪8 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪28 min drive‬

Room options

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • 28 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Superior Room (2 Double Beds)

Premium bedding, minibar, in-room safe, desk

Superior Room (2 Double Beds)

  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Balcony (2 Double Beds)

Premium bedding, minibar, in-room safe, desk

Family Room, Balcony (2 Double Beds)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (2 Double Beds)

Premium bedding, minibar, in-room safe, desk

Premium Room (2 Double Beds)

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium bedding, minibar, in-room safe, desk

Premium Room

  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Premium bedding, minibar, in-room safe, desk

Suite

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace, View

Suite, Terrace

Suite, Terrace, View

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Balcony, View (Premium Room with Balcony)

Premium Room, Balcony (Premium Room with Balcony)

Premium Room, Balcony, View (Premium Room with Balcony)

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room, View

Superior Room

Superior Room, View

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (Extra Bed 2 adults + 1 child)

Premium bedding, minibar, in-room safe, desk

Suite (Extra Bed 2 adults + 1 child)

  • 58 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (Extra Bed 2 adults + 1 child)

  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed

View all photos for Suite, Terrace, View (Extra Bed 2 adults + 1 child)

Premium bedding, minibar, in-room safe, desk

Suite, Terrace, View (Extra Bed 2 adults + 1 child)

  • 66 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Galeria Plaza Reforma

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (2519)
The price is CA $204
per night
CA $244 total
includes taxes & fees
22 Feb - 23 Feb
Galeria Plaza Reforma

About the area

Mexico City

Heart of Mexico City.Within a 10-minute walk of this Reforma hotel, you'll find Paseo de la Reforma and Angel of Independence Monument. Palacio de Bellas Artes and Zócalo are also within 3 miles (5 km).

What's nearby

  • U.S. Embassy - 7 min walk
  • Paseo de la Reforma - 7 min walk
  • Angel of Independence Monument - 8 min walk
  • Reforma 222 - 11 min walk
  • Monument to the Revolution - 3 min drive

Getting around

  • Insurgentes Station - 5 min walk
  • Mexico City Buenavista Station - 13 min drive
  • Benito Juarez International Airport (MEX) - 28 min drive

Restaurants

  • ‪La Casa de Toño - ‬2 min walk
  • ‪Handshake Speakeasy - ‬1 min walk
  • ‪Pancho's Bar - ‬2 min walk
  • ‪Cabaretito - ‬1 min walk
  • ‪Jugos y Licuados "El Güero - ‬2 min walk

About this property

NH Collection Mexico City Reforma

4-star eco-certified hotel near Paseo de la Reforma
NH Collection Mexico City Reforma offers its guests a full-service spa, an outdoor pool, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and 16 meeting rooms. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-certified NH Collection Mexico City Reforma. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee.

This 4-star Mexico City hotel is smoke free.

  • 306 guestrooms or units
  • 17 levels
  • 2 buildings
  • Built in 1972
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
NH Collection Mexico City Reforma offers 306 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 208 per day)
  • Valet parking on site (MXN 208 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends: MXN 297-396 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center
  • Full-service spa
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • LCD TV
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea filters (reusable)
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 689
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 630 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 297 to 396 per person
  • Airport shuttle fee: MXN 800 per vehicle (one way)
  • Self parking fee: MXN 208 per day
  • Valet parking fee: MXN 208 per day
  • Pet fee: MXN 630 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: MXN 689 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Property is also known as

Hotel NH Mexico City
Nh Hotel Mexico City
Nh Hotels Mexico City
Nh Mexico City Hotel Mexico City
NH Mexico City Reforma
NH Mexico City Reforma Hotel
Reforma Hotel
NH Collection Mexico City Reforma Hotel
Collection Reforma Hotel
NH Collection Mexico City Reforma
Collection Reforma
NH Collection Mexico City Reforma Hotel
NH Collection Mexico City Reforma Mexico City
NH Collection Mexico City Reforma Hotel Mexico City

NH Collection Mexico City Reforma Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 639 out of 1341 reviews
Rating 8 - Good. 330 out of 1341 reviews
Rating 6 - Okay. 169 out of 1341 reviews
Rating 4 - Poor. 111 out of 1341 reviews
Rating 2 - Terrible. 92 out of 1341 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

EDGAR, Irving

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great ,clean and amazing staff
Stayed 1 night in Nov 2024

8/10 Good

Rodrigo, Bogotá

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, great breakfast buffet but bathroom cleanliness is not the best
Stayed 3 nights in Nov 2024

10/10 Excellent

yunus

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Location is nice
Stayed 3 nights in Nov 2024

6/10 Okay

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was pretty nice. Staff was kind and quick to send anything up to the room if needed. Room was fine, no issues other than the shower leaks out water easily. Clean, spacious. Windows are kind of thin so we heard a lot of city noises during the late night/early morning.
Stayed 4 nights in Oct 2024

8/10 Good

jose, austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good walkable , didn’t got the vip benefits that they said
Stayed 4 nights in Oct 2024

8/10 Good

Kristina

Travelled with group
Liked: Cleanliness, staff & service
Pretty average
Wasn't sure what to expect based on some of the reviews online. It seems like the hotel is undergoing renovation - I think we must have had one of the unrenovated rooms based on the condition. The hallways were looking pretty worn, and on the inside of the room, the bathroom, floors and fixtures were looking their age. The overall comfort of the room was fine - we had two double beds with two pillows apiece (I think 4 is standard?). The sheets had small mystery stains on them, and they were a bit stingy with towels unless requested. The light switches were confusing at first until you figure out that there's a master switch. A note on the noise complaints - we were there for 4 nights and the first two nights were pretty quiet. The last two nights the club was thumping until 3am. Bring earplugs if you're staying over a weekend or request a high floor room. Also, there's a speakeasy bar under the hotel that is quite popular. Not noisy but there are some long lines to get in (make a reservation, the hotel can't help you get in). Overall it was fine for what we paid (as opposed to the high end hotels I've stayed in for work in Polanco, where all of these complaints would have been infuriating instead of shrug-worthy).
Stayed 4 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2024

4/10 Poor

Vanita

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Onyekachi

Liked: Cleanliness, staff & service, amenities
This hotel has a lot of potential to be wonderful - and it would have been wonderful but there was no hot water. I know that’s not the fault of the staff…there seems to be a lot of construction but previous reviews have mentioned this, I called and told them and nothing was done. I don’t think anything can be done…I think this hotel truly does not have hot water. If you see this review and decide to stay just know you may or may not be showering with hot water. I sucked it up and did the cold showers (it’s good for you anyways…and used the blow dryer to warm myself up again before getting dressed. Aside from that, the room was spacious and the bed was comfortable and clean. As others have mentioned the bathroom design in the shower is horrendous but what can be done now about that. The staff especially the gentlemen who work at the front desk for luggage went above and beyond to make my stay wonderful.
Stayed 2 nights in Oct 2024

6/10 Okay

Felipe

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It could work on improvements, make sure the shower soaps, shampoos, etc are always full, ensure all towels are provided without missing any, enough of that, the bellboys are excellent, great breakfast, varying every day and so succulent food, bars are great also, I would recommend this to anyone
Stayed 5 nights in Oct 2024

6/10 Okay

Lisbet, Guatemala

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The only positive aspect of this property is its location; the rooms look nothing like the pictures. Despite requesting a blanket multiple times, we never received one, nor were we informed that more blankets were unavailable. Our room didn’t even have a bathroom door, which made sharing with friends quite uncomfortable. Overall, I would never stay at this hotel again.
Stayed 2 nights in Oct 2024

6/10 Okay

Amedee

Travelled with partner
Liked: Staff & service
The staff were excellent! No hot water, heater didn’t work, did not supply clean wash clothes on a daily basis. We had to ask for something everyday we were there. Very inconvenient.
Stayed 5 nights in Oct 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All fine.
Stayed 3 nights in Oct 2024

4/10 Poor

Juan

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
People from the front desk were not helpful. terrible room service. my dinner arrived incomplete after more than 1 hour waiting. Hotel needs repair. I was changed of rooms because the room was not adequate to sleep. Breakfast buffet was poor.

10/10 Excellent

francisco

Stayed 3 nights in Sep 2024

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Miriam Arianna

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Staff was ok not very friendly, bellboy was the only one really nice, hotel has nothing exciting or cool about it, is just a place to stay. Location is great.
Stayed 3 nights in Oct 2024

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
This place is so gorgeous
Stayed 4 nights in Oct 2024

10/10 Excellent

JOSE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely attentive and helpful. The breakfast buffet was delicious
Stayed 1 night in Oct 2024

6/10 Okay

Tim

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Jessica

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Pretty clean place, however the staff service was very poor. We waited almost a day to get bottle water in our room. We requested a travel kit and the same thing.
Stayed 3 nights in Sep 2024

6/10 Okay

LUIS, Doral

Travelled with family
Liked: Property conditions & facilities
Hotel has a nice look, but it is poorly staffed. I was assigned a room with smelly pillows and insufficient towels. Safe did not work. I reported the issues immediately to reception and to the housekeeper. Pillows were replaced, the complete set of towels were supplied the following day and the safe was removed from the room without replacement the next day. Two days later, I had the same problem, for a two-person room they only assign one set of towels. It is a shame that a good installation be poorly managed.
Stayed 4 nights in Oct 2024

10/10 Excellent

Devang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ashlee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming and nice!
Stayed 4 nights in Sep 2024

10/10 Excellent

Edmundo, SAO PAULO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in Mexico City. Good location, Good restaurant and breakfast, nice bed, large room.
Stayed 2 nights in Sep 2024