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Neptune Village Beach Resort & Spa All Inclusive

4.0 star property
4-star beachfront property near Diani Beach

Choose dates to view prices

Photo gallery for Neptune Village Beach Resort & Spa All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Garden
Billiards
On the beach, white sand, sun loungers, beach towels
In-room safe, free WiFi, bed sheets, alarm clocks

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast included
  • 24/7 front desk
  • Pool

Explore the area

Map
Diani Beach, Galu Kinondo, Diani Beach, 80400
  • Diani - Chale Marine National Park and Reserve
    ‪1 min walk‬
  • Diani Beach
    ‪5 min walk‬
  • Galu Kinondo
    ‪7 min walk‬
  • Ukunda (UKA)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, Garden Area

In-room safe, free WiFi, bed sheets, alarm clocks

Deluxe Room, Garden Area

  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room, Garden View

Premium Room, Garden View

Premium Room, Garden View

  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room, Oceanfront

In-room safe, free WiFi, bed sheets, alarm clocks

Deluxe Room, Oceanfront

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite

In-room safe, free WiFi, bed sheets, alarm clocks

Junior Suite

  • 55 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, Garden Area

Superior Room, Garden Area

Superior Room, Garden Area

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Suite

In-room safe, free WiFi, bed sheets, alarm clocks

Deluxe Suite

  • Sleeps 3
  • 1 Double Bed

Similar properties

Garden

Neptune Paradise Beach Resort & Spa

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, (40)
The price is CA $451
per night
CA $533 total
includes taxes & fees
21 Feb - 22 Feb
Neptune Paradise Beach Resort & Spa

About the area

Diani Beach

Beachside getaway.At this Galu Beach property, you'll be within a 5-minute walk of Diani Beach and Diani - Chale Marine National Park and Reserve. Also, Galu Kinondo is within half a mile (1 km) and Kaya Kinondo Sacred Forest is within 3 miles (5 km).

What's nearby

  • Diani - Chale Marine National Park and Reserve - 1 min walk
  • Diani Beach - 5 min walk
  • Galu Kinondo - 7 min walk
  • Kaya Kinondo Sacred Forest - 7 min drive
  • Tiwi Beach - 43 min drive

Getting around

  • Mombasa (MBA-Moi Intl.) - 96 min drive

Restaurants

  • ‪Havana Bar, Diani Beach - ‬8 min drive
  • ‪Nomad's Beach Bar And Restaurant - ‬6 min drive
  • ‪Coast Dishes - ‬11 min drive
  • ‪Kole Kole Restaurant - ‬4 min drive
  • ‪Tandoori - ‬5 min drive

About this property

Neptune Village Beach Resort & Spa All Inclusive

4-star beachfront property near Diani Beach
Neptune Village Beach Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Neptune Village Beach Resort & Spa All Inclusive offers its guests a full-service spa, an outdoor pool, and a hot tub. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A business center and a meeting room are available. A children's pool, a sauna, and spa services are also featured at Neptune Village Beach Resort & Spa All Inclusive. Self parking is free.

This 4-star Diani Beach property is smoke free.

  • 78 guestrooms or units
  • 2 levels
  • 165 buildings
  • 2 dining venues
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
Neptune Village Beach Resort & Spa All Inclusive offers 78 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Satellite television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the property's full-service spa, 5enses Sea Spa. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna and Turkish bath/hammam. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Languages

English, French, German, Italian, Polish, Swahili

Property amenities

Family friendly

  • Children's club
  • Children's pool
  • Free babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM–9:30 AM
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness classes
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing

Accessibility

  • Elevator

Room amenities

Entertainment

  • Cable/satellite channels
  • TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Neptune Village Beach Resort & Spa All Inclusive

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Neptune Village Beach
Neptune Village Beach Resort
Neptune Village Beach Resort All Inclusive Ukunda
Neptune Village Beach Ukunda
Neptune Village Beach Resort Spa All Inclusive
Neptune Village Beach Resort All Inclusive
Neptune Village Beach Resort & Spa All Inclusive Diani Beach
Neptune Village Beach Resort Spa All Inclusive
Neptune Village Beach All Inclusive
Neptune Village Beach Resort & Spa All Inclusive Diani Beach
Neptune Village Beach Resort All Inclusive Diani Beach
Neptune Village Beach All Inclusive Diani Beach
Neptune Village All Inclusive

Neptune Village Beach Resort & Spa All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 9 out of 33 reviews
Rating 8 - Good. 14 out of 33 reviews
Rating 6 - Okay. 7 out of 33 reviews
Rating 4 - Poor. 3 out of 33 reviews
Rating 2 - Terrible. 0 out of 33 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

ANNET, ISTANBUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Workers are lovely
Stayed 7 nights in Sep 2024

10/10 Excellent

SAMIRA

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 4 nights in Aug 2024

4/10 Poor

Michael

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Way too many flying insects on, yes, on the food. Flies at the dessert stations...flies at the tables when eating. Hot tubs are accessible only when purchasing spa services. And the hot tubs were tiny, fits 2 only. I did not feel comfortable using the beach, too many unknowns approaching you. Insect, fruit flies in the rooms. Light switches are confusing.
Stayed 7 nights in Jul 2023

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so very friendly and helpful!
Stayed 4 nights in Feb 2023

8/10 Good

Darnis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food and spa
Great food staff friendly. Some repairs need around property. The spa was one of the best I have gone to.
Stayed 4 nights in Feb 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying in Neptune. I booked a room at Neptune Village again however it was closed at this time due to covid. We stayed in a room in the “village” but all the facilities are closed. We used all the facilities in the “palm.” The first we arrived, all meals were ala Carte as there wasn’t many guests staying. On the second day and onwards, the meals were buffet. The rooms are spacious however it definitely needs an upgrade. We stayed in Room 8 which has the best view of the sea and the palm amenities. The staff was fast when replying to my queries and requests.
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice place for a holiday, especially good for families with young children. The towels and bed sheets are worn out, shower has litttle pressure and the swimming pool closes at 6pm everyday for treatment - no wiggle room here. Its understandable for the safety of the children, but the adults miss out on hanging around the pool and bar pool till late. Overall, good place to stay
Stayed 3 nights in Dec 2018

10/10 Excellent

Ruben, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the most beautiful experience in all my life ;-) GREAT!
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Basic but had a relaxing break
Probably would not go back but was ok. Needs better deco and more efficient bar staff.
Stayed 7 nights in Dec 2017

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, and fairly good accomodation arrangements. The staff was awesome!
Stayed 2 nights in Nov 2017

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay for couples, families, & groups
Neptune is a fantastic place to stay- easy to get to from ukunda or mombassa (longer drive). The hotel is right on the beach (though all the beach chairs are on the grass above the beach), and the beach is gorgeous and well maintained. Security is always around. There are multiple restaurants, bars, and even a snack bar, to ensure everyone's needs are satisfied. Activities organized during the day and at night for those that are interested, water sports, fitness.. The hotel staff is extremely kind and attentive. they will come ask if you need anything, even when laying on lounge chairs, and will provide support as needed. I got sick one day and most staff came to see me to ask how I was feeling, were attentive to food and drinks as I needed...incredible. Some even speak german, french and various other languages.. Any of the three neptune hotels on sight are great-and interconnected.
Stayed 2 nights in Jun 2017

8/10 Good

hatim, mombasa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
nice hotel
pleasing experience, would go back if rate is lower.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Beach front location
The stay was ok. Hotel staff generally slow to respond but the food was great.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ricardo Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place

10/10 Excellent

Lala, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Holiday resort
Staff very Friendly, Food is Very Good, Clean and great location

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Philip, Ithaca

Liked: Property conditions & facilities, room comfort
Confusing rules, rude front desk person
After checking in, we felt pushed around. We were recharging our laptops in the empty lobby, but we were told to go do that in our room. Too many confusing unwritten rules. The beach was nice.

4/10 Poor

Dunc6012

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Tired and of a standard below other Diani hotels
The Neptune Village is becoming 'tired'. Recommended to use the safe in the room but it didn't work for the first 24 hours. Room telephone did not work throughout stay and staff appeared uninterested. Staff we're slow to react to problems. Room was ok and clean and food was average. Difficult to have a relaxing time with loud music being played by the pool. I have stayed at a number of hotels at Diani, Nyali, Watamu and Malindi. This one was disappointing.

6/10 Okay

Ali, Mombasa

Disliked: Cleanliness
So so hotel. Would not stay again.
Not a lot of variety on food and as per previous reviews full of fat. Got a bit of an upset stomach for the night when we had the fried fish at the snack bar. Restaurant staff were friendly and polite but other staff like their grounds keepers were little undisciplined kids who starred at us inside our rooms while they were doing their work in the garden outside. Creepy.

10/10 Excellent

RICK, Middle East, Gulf States

Liked: Staff & service, property conditions & facilities
Great comfortable relaxing outdoor facilities.
The outdoor facilities are wonderful, relaxing and perfect for a holiday with one exception; the beautiful beach is not comfortable with the relentless Hawkers "Beach Boys" incessantly following you trying to sell exactly the same things. They ruin the beach and made it off limits. You can hardly ever take a quiet walk along the beach. The staff Entertainment Crew - Animation - are friendly, personable and make the facility lively day night with activities from, Swahili lessons, pool exercise, stretching, Football on beach, Volleyball, etc and nighttime shows and production and games. All Inclusive resort offers quality food at fair price, however optional activities (water sports, spa etc) are hawked by 'on commission' staff daily. "Pay for" items include everything else - one must pay for water in rooms and phone calls etc. This is definitely a 4 Star Resort for its facilities but the Decor and cleanliness is below par and dated. I would definitely come back but i might check out other hotels and resorts in the area. I design and build resorts in the Middle East and South East Asia; and visit Hotels around the world: These 3 Hotels; Neptune Palms, Neptune Village and Neptune Paradise (closed for repairs) are owned by one man, they need to be improved to maintain 4 star rating. The Staff and mid level staff are amazing, the mangers need people skills, especially in front of guests.

6/10 Okay

Kristiina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what expected
Hotel was not what we expected. Over priced, more like 2 stars. Pools were old and dirty. Food was not good,very little options. Sunbeds were broken. Service was really slow,and mostly drinks that they served were not cold at all. Over all the hotel needs to be renovated. We had all inclusive (not a good option in this hotel). Our room balcony door has to be forced to open (old,did not work anymore). Good thing was our rooms bed and sheets,those were nice. I don't recommend to pay much for staying in this hotel. We also spend nights other hotels in Diani beach and those were more nicer and more value of the money.
Stayed 2 nights in Jul 2024

10/10 Excellent

Hermann Claudius

Stayed 1 night in Nov 2023

10/10 Excellent

Bjarne

Stayed 7 nights in May 2022

8/10 Good

Viktoriia

Liked: Cleanliness, staff & service, room comfort
Bisschen in die Jahre gekommen, aber top Anlage und der Strand.
Stayed 9 nights in Dec 2020