8/10 Good
Brian David
Travelled with partner
Apr 18, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Loved how conveniently it was located to great dining and shopping. Concierge (Roy) was extremely helpful and helped us find 2 great outside activities to do. Got us registered, tickets, directions etc, which was so convenient for us traveling. Loved the jazz bands, the unique furnishings in the bar and the bartenders. They ALL were so helpful, courteous, and provided great customer service. We felt very safe while in there at night especially with the attentive bouncers providing security and rules of hotel policies. My only criticism was the last 1/2 of our week stay, our room wouldn't be vacuumed, bed made, and complete bathroom amenities and coffee was never replaced. We had to find someone in the cleaning staff to get them. That was disappointing. Otherwise we would definitely stay there again.