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Heritage Queenstown

4.5 star property
4.5-star luxury hotel perfect for exploring Queenstown

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heritage Queenstown

Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
Daily buffet breakfast (NZD 38 per person)
Property amenity
Studio Suite Non-Lakeview | View from room
Studio Suite, Lake View

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Breakfast available
  • Restaurant
  • Gym
  • Bar
    Bar

Explore the area

Map
91 Fernhill Road, Queenstown, 9197
  • SKYCITY Wharf Casino
    17 min walk
  • Steamer Wharf
    18 min walk
  • TSS Earnslaw Steamship
    19 min walk
  • Queenstown (ZQN-Queenstown Intl.)
    12 min drive

Room options

View all photos for Studio Suite, Lake View

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite, Lake View

  • 44 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for 2 Bedroom Studio Suite Lakeview

In-room safe, desk, blackout drapes, iron/ironing board

2 Bedroom Studio Suite Lakeview

  • 88 sq m
  • Lake view
  • Sleeps 8
  • 2 King Beds and 1 Double Sofa Bed OR 4 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, Lake View

Deluxe Room, Lake View

Deluxe Room, Lake View

  • 26 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room Non-Lakeview

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room Non-Lakeview

  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for 2 Bedroom Studio Suite Non-Lakeview

In-room safe, desk, blackout drapes, iron/ironing board

2 Bedroom Studio Suite Non-Lakeview

  • 88 sq m
  • Sleeps 8
  • 2 King Beds and 1 Double Sofa Bed OR 4 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite Non-Lakeview

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite Non-Lakeview

  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Deluxe Room Non-Lakeview

Family Deluxe Room Non-Lakeview

Family Deluxe Room Non-Lakeview

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Executive Room Non-Lakeview

Executive Room Non-Lakeview

Executive Room Non-Lakeview

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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Swiss-Belsuites Pounamu Queenstown
Washer
Dryer
Free WiFi
Outdoor space
4.2 out of 5, Very good, (1213)
The price is CA $269
per night
CA $309 total
includes taxes & fees
6 Dec - 7 Dec
Swiss-Belsuites Pounamu Queenstown

About the area

Queenstown

Heart of Queenstown.At this hotel, you'll be steps from Mt Crichton Loop Track and within a 15-minute walk of Lake Wakatipu. SKYCITY Wharf Casino and Steamer Wharf are also within 2 miles (3 km).

What's nearby

  • Kiwi and Birdlife Park - 3 min drive - 2.0 km
  • Skyline Queenstown - 3 min drive - 2.1 km
  • Queenstown Gardens - 5 min drive - 3.0 km
  • Skyline Queenstown - 13 min drive - 4.6 km
  • Bob's Peak - 13 min drive - 4.6 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 12 min drive

Restaurants

  • ‪Fergburger - ‬3 min drive
  • ‪Skyline Gondola - ‬3 min drive
  • ‪Patagonia Chocolates - ‬19 min walk
  • ‪Smiths Craft Beer House - ‬19 min walk
  • ‪Mrs. Ferg Beach Street - ‬19 min walk

About this property

Heritage Queenstown

4.5-star luxury hotel perfect for exploring Queenstown
Heritage Queenstown offers its guests a seasonal outdoor pool, an indoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 3078 square feet (286 square meters) and includes a conference center. A fitness center, a library, and a terrace are also featured at the luxury Heritage Queenstown. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Queenstown hotel.

  • 175 guestrooms or units
  • 4 levels
  • 4 buildings
  • Meeting rooms
  • 3078 sq ft of conference space
  • 286 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Heritage Queenstown offers 175 air-conditioned accommodations with safes and complimentary newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: NZD 38 for adults and NZD 19 for children
  • 1 restaurant
  • 1 bar

Things to do

  • Bicycle rentals
  • Fitness center
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 49-inch LCD TV
  • Cable/satellite channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels

Food and drink

  • Refrigerator

More

  • Desk
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 60 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 19 for children
  • Covered self parking fee: NZD 15 per night
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 6:00 AM to 11:00 PM.
  • Children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heritage Hotel Queenstown
Heritage Queenstown
Queenstown Heritage
Heritage Queenstown Hotel Queenstown
Queenstown Heritage Hotel
Heritage Queenstown Hotel
Heritage Queenstown Hotel
Heritage Queenstown Queenstown
Heritage Queenstown Hotel Queenstown

Heritage Queenstown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 591 out of 1002 reviews" "
Rating 8 - Good. 307 out of 1002 reviews" "
Rating 6 - Okay. 67 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sylwia Iwona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Also got spa pool available
Stayed 4 nights in Aug 2024

8/10 Good

Brendan

Liked: Cleanliness, staff & service
great location, parking was a challenge and the place looks a little tired. I'll definitely be back though, very economical.
Stayed 5 nights in Aug 2024

10/10 Excellent

Fan

Liked: Cleanliness, staff & service, property conditions & facilities
Great property！Beautiful place near the lake.
Stayed 5 nights in Jul 2024

8/10 Good

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel a stroll out of Queenstown.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely 2 night stay, had the 2 bedroom suite (connected rooms). Staff were absolutely lovely. Our kids made use of the pool and spa during our stay. Nice and close to city centre and parking was really good and very close to our room. Would definitely stay again.
Stayed 2 nights in Aug 2024

2/10 Terrible

Susan

Dreams
Horrible, cold room. Don’t stay here unless you want to freeze. Nothing good about this old hotel. I paid for 8 nights before seeing room. Left about third day and they kept my money. Worst hotel,experience ever.
Stayed 8 nights in Jul 2024

8/10 Good

Colleen

Stayed 6 nights in Aug 2024

10/10 Excellent

Timo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nice location and clean, modern room.
Stayed 17 nights in Jul 2024

10/10 Excellent

Ben

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Heritage standard is always the same - good. The food was awesome. Much nicer to be away from the traffic in town.
Stayed 1 night in Aug 2024

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best pool ever!
Amazing hotel with the best indoor/outdoor pool an gym in Queenstown. We tried the scented pillow option from the pillow menu and they were pretty much scent free as the bags had extruded all their scent. Apart from that it was awesome. Staff are lovely and attentive. Would be back in a heartbeat.
Stayed 1 night in Aug 2024

8/10 Good

Izaaz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great architecture and views , friendly staff , quiet
Stayed 3 nights in Jul 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope!
Run down buildings, small portions at the restaurant, over priced nightmare.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Beautiful hotel, beautiful views, quiet, awesome indoor/outdoor pool and spa, and also a great breakfast. Staff were really helpful and friendly. Would absolutely stay again!
Stayed 3 nights in Jul 2024

8/10 Good

Bobby

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing at the Heritage! Cannot fault it. The staff were all incredibly friendly and helpful at all times.
Stayed 7 nights in Jul 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a Studio Suite Non-Lakeview room for myself and my 2 young children. It included a king bed and a made-up sofa bed for no additional charge. The kitchenette with cooktop, microwave and small fridge helped to reduce the need to eat out for all meals. The bath was also welcome! The washer/dryer was also very handy. The pool wasn't heated, so restricted swimming during winter. Parking was also a bit restricted, with the need to use the overflow carpark across the road. But not a major drama. Overall, the hotel was clean, quiet and accessible.
Stayed 4 nights in Jun 2024

10/10 Excellent

THANOM

Stayed 4 nights in Jul 2024

10/10 Excellent

Aileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

J

Liked: Cleanliness, property conditions & facilities, room comfort
A Little Disappointed
I have stayed here many times as has my partner and went again as it was a place of significance to us. I was disappointed that parking now has to be paid for when it never has been before as parking is on site and part of the complex and there are no other alternatives. To be told that there is parking across the road which is only 4 hours is not an alternative. The reason we hired a car was so it would be easier to stay at this particular hotel. We want to have a drink at 9pm and told that if we had vouchers we would be served but if not couldn't get a drink. This was disappointing for a friday night. I was also told that as I was entitled to an upgrade that they would let me know...this never happened. When I enquired at reception if there were in fact spare rooms, there were.
Stayed 4 nights in Jul 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely staff. Well maintained for an older building. Would have loved to be able to look out the windows early evening/late afternoon in the dining and bar area, but all the curtains were pulled shut. When asked, was told it was to keep the warmth in. However as a visitor it felt a bit claustraphopic and was more to save on heating bills that for visitors to enjoy the outlook.
Stayed 3 nights in Jul 2024

8/10 Good

Kane

Stayed 4 nights in Jul 2024

4/10 Poor

Paula Jayne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You have to pay for parking as a guest and you have to pay extra for someone to deliver your room service, this is a hotel not a motel. Staff were all very friendly. Location is a 15-20 min walk to town, down hill going up hill coming back. Views are amazing.
Stayed 3 nights in Jul 2024