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Best Western Rochester Marketplace Inn

2.5 star property
Hotel near University of Rochester in Rochester

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Photo gallery for Best Western Rochester Marketplace Inn

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Exterior
Lobby
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Bathroom
Fitness facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
940 Jefferson Rd, Rochester, NY, 14623
  • Monroe Community College
    ‪15 min walk‬
  • Marketplace Mall
    ‪18 min walk‬
  • University of Rochester
    ‪7 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About the area

Rochester

Close to airport.Within 2 miles (3 km) of this Rochester hotel, you'll find Monroe Community College and Marketplace Mall. Tim Hortons Iceplex and Fair and Expo Center are also within 2 miles (3 km).

What's nearby

  • Monroe Community College - 15 min walk - 1.3 km
  • Marketplace Mall - 18 min walk - 1.6 km
  • Strong Memorial Hospital - 6 min drive - 5.2 km
  • University of Rochester - 7 min drive - 5.9 km
  • Rochester Institute of Technology - 8 min drive - 7.7 km

Getting around

  • Rochester Station - 15 min drive
  • Greater Rochester Intl. Airport (ROC) - 11 min drive

Restaurants

  • ‪Chick-fil-A - ‬13 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪McDonald's - ‬19 min walk
  • ‪Dairy Queen - ‬8 min walk
  • ‪Taco Bell - ‬1 min walk

About this property

Best Western Rochester Marketplace Inn

Hotel near University of Rochester in Rochester
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A 24-hour fitness center, a vending machine, and laundry facilities are also featured at the business-friendly Best Western Rochester Marketplace Inn. Self parking is free.

This Rochester hotel is smoke free.

  • 1 building
  • 94 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
  • Water dispenser
Best Western Rochester Marketplace Inn offers 94 accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. 35-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English, French, Spanish, Turkish

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Property amenities

Family friendly

  • Crib (surcharge)
  • DVD player
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 35-inch flat-screen TV with premium cable channels
  • DVD player

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 25 per stay.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Marketplace
Best Western Marketplace Inn
Best Western Marketplace Inn Rochester
Best Western Marketplace Rochester
Best Western Rochester
Best Western Rochester Marketplace
Best Western Rochester Marketplace Inn
Marketplace Inn
Rochester Best Western
Best Western Marketplace Hotel Rochester
Best Rochester Marketplace
Best Western Rochester Marketplace Inn Hotel
Best Western Rochester Marketplace Inn Rochester
Best Western Rochester Marketplace Inn Hotel Rochester

Best Western Rochester Marketplace Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 400 out of 1001 reviews
Rating 8 - Good. 301 out of 1001 reviews
Rating 6 - Okay. 139 out of 1001 reviews
Rating 4 - Poor. 90 out of 1001 reviews
Rating 2 - Terrible. 71 out of 1001 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again!
Stayed 1 night in Mar 2025

2/10 Terrible

Michelle

Stayed 2 nights in Dec 2024

10/10 Excellent

Jayakumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Dec 2024

8/10 Good

Kai

Liked: Cleanliness, amenities
👍
Stayed 1 night in Dec 2024

8/10 Good

Kam Wan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The area quiet and safe. Shoppibg and dining was easy and convenient. What l found odd or didnt like was the bathroom setup. I didnt like that the bathroom was exceptionally small and the sink was outside the bathroom.
Stayed 2 nights in Dec 2024

6/10 Okay

john

Business traveller, Travelled with partner
Liked: Amenities
I have stayed at this hotel at least 20 times from April till December. And the only bad stays were the 3 times when there was either youth baseball team or hockey. The kids run around the property yelling and thru the halls. They knocked on the doors of other guest and run. All three times I complained to the night manager Nd the day manager. And nothing was do r
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Yan

Liked: Property conditions & facilities
Big beds and comfy
Stayed 1 night in Dec 2024

10/10 Excellent

Edward

Stayed 1 night in Dec 2024

10/10 Excellent

lori

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for what we needed
Stayed 1 night in Dec 2024

2/10 Terrible

Laura

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our 1st room had a dirty shower with hair and grime in it. We moved to another room where it was relatively clean, but with hair in one bed and dust hanging all around the lamps. It made us nervous, but we stayed. The pot and cigarette smoke near the elevator was awful. There are 2 rooms labeled employees only. It seems to have come from there. I could have lived with that, but the 2 queen beds in my room were hard as a rock. I was only sitting when I noticed and hoped laying down wouid be OK. It was awful and so painful to try and sleep on, but too late to move. I didn't get much sleep at all and it ruined my whole next day. My whole family was tired, but the king sized bed in the other room wasn't as bad. Don't stay here if you like cleanliness and sleeping comfortably. If you're reading this, and are booked here, do check the beds, and leave while you can. The beds aren't OK to sleep on. I'm surprised at the poor quality of this Best Western as most that I've stayed at have been quite good.
Stayed 1 night in Nov 2024

8/10 Good

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, clean modern room, good breakfast, easy parking, quick access to RIT
Stayed 1 night in Dec 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a great breakfast every morning
Stayed 7 nights in Nov 2024

10/10 Excellent

Mai Ning

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Juan, Miami

Stayed 1 night in Oct 2024

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Would Not Return
The location and price are good. Close to restaurants and shopping and in a clean and safe neighborhood. But that's about the best of it. Check-in was terrible. The man at the counter had a thick Indian accent that was very hard to understand. And he wasn't very polite to us. He made me swipe my card for what he said were "incidentals" in case we damaged the room. But they already had my card on file and shouldn't have needed to do that. And the card machine, though it had a tap and chip logo, would only do the less-secure swipe. Very unprofessional! The bed was comfortable, though so that was nice. But the tub faucet leaked and the tub bottom was peeling in a disgusting way. Breakfast was included and while it was "hot", it was synthetic eggs and some weird sausage. Bottomline: everything worked, but this hotel is several notches below "Good".
Stayed 1 night in Nov 2024

10/10 Excellent

patrick

Stayed 2 nights in Oct 2024

10/10 Excellent

LEE

Business traveller, Travelled with partner
Lots of good dining options in the vicinity and easy move-ins and outs.
Stayed 2 nights in Nov 2024

6/10 Okay

Holly

Stayed 1 night in Oct 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

MaryJane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Nov 2024

8/10 Good

Annmarie

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Olivia

Liked: Cleanliness, property conditions & facilities
I would recommend this hotel to others looking for a safe and convenient location for shopping, dining out, and service from housekeeping. The breakfast was one of the best complimentary breakfasts that i have had in a hotel. There was plenty of variety in food and drinks. My only concern was that the front desk was not staffed consistently. Being from out of town, I had questions to ask of staff, but repeated calls and going to desk were not responded to. That was disappointing. Even at check out, I had to wait around for a receipt and never got one because the lady who tried to help, was unable to retrieve it. Otherwise, my stay was great!
Stayed 3 nights in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t recommend. Not clean
It’s not a clean hotel. Also, they didn’t allow me and my colleagues to check in early even though they said rooms were available without 75$. So don’t plan to arrive early. The floor was disgusting. Air conditioning and bathroom vent very loud. Don't recommend.
Stayed 4 nights in Oct 2024