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DoubleTree by Hilton San Juan

4.0 star property
4-star family-friendly hotel near Condado Beach, connected to a shopping center

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Photo gallery for DoubleTree by Hilton San Juan

Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Premium bedding, in-room safe, blackout drapes, soundproofing
Exterior
Cafe
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Bar

Explore the area

Map
105 Avenida de Diego, San Juan, 00914
  • Condado Beach
    ‪3 min drive‬
  • Pan American Pier
    ‪4 min drive‬
  • Puerto Rico Convention Center
    ‪5 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed, Tower

City view

Room, 1 King Bed, Tower

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room 1 King Bed, Corner

Premium bedding, in-room safe, blackout drapes, soundproofing

Room 1 King Bed, Corner

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe 1 King Bed Balcony

Deluxe 1 King Bed Balcony

Deluxe 1 King Bed Balcony

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

City view

Room, 1 Queen Bed

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe 1 King Garden View

Deluxe 1 King Garden View

Deluxe 1 King Garden View

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Multiple Beds, Garden View

Deluxe Room, Multiple Beds, Garden View | Garden view

Deluxe Room, Multiple Beds, Garden View

  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Deluxe Room, Multiple Beds, Balcony

Deluxe Room, Multiple Beds, Balcony

Deluxe Room, Multiple Beds, Balcony

  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 33 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Standard 1 Queen Bed

Premium bedding, in-room safe, blackout drapes, soundproofing

Standard 1 Queen Bed

  • 33.1 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed Accessible

Premium bedding, in-room safe, blackout drapes, soundproofing

Room, 1 King Bed Accessible

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

San Juan

Santurce stay.Your stay at this Santurce hotel places you within 3 miles (5 km) of Condado Beach and Jose Miguel Agrelot Coliseum. Carolina Beach and Distrito T-Mobile are also within 3 miles (5 km).
View more Resorts in San JuanOpens in a new window

What's nearby

  • Casino del Mar at La Concha Resort - 17 min walk - 1.5 km
  • Condado Beach - 3 min drive - 2.5 km
  • Jose Miguel Agrelot Coliseum - 3 min drive - 3.3 km
  • Pan American Pier - 4 min drive - 4.1 km
  • Puerto Rico Convention Center - 5 min drive - 4.4 km

Getting around

  • Hato Rey Station - 3 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • ‪Bebo's Cafe - ‬2 min walk
  • ‪173 - ‬2 min walk
  • ‪Cayo Caribe Condado - ‬7 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Gallery Plaza - ‬1 min walk

About this property

DoubleTree by Hilton San Juan

4-star family-friendly hotel near Condado Beach, connected to a shopping center
DoubleTree by Hilton San Juan offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 5 meeting rooms. Event space at this hotel measures 7000 square feet (650 square meters) and includes a conference center. A children's pool, a hot tub, and a sauna are also featured at the family-friendly DoubleTree by Hilton San Juan. For a fee, parking is available.

Smoking is allowed in designated areas at this Art Deco San Juan hotel.

  • 1 building
  • 184 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 7000 sq ft of conference space
  • 650 sq m of conference space
  • Built in 2008
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
DoubleTree by Hilton San Juan offers 184 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with pay movies. Refrigerators and microwaves are provided. Bathrooms include showers, bathrobes, and complimentary toiletries.

This San Juan hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The onsite spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

Languages

English, French, Spanish

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Property amenities

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Self parking on site (USD 25 per day; includes in/out privileges)
  • Valet parking on site (USD 30 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 3 to 22 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour health club
  • 24-hour pool access
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Table tennis
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with premium channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Free local calls
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • In-room bottled water
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 3.00 to 22.00 per person
  • Self parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access is available 24-hours a day.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Hilton Hotel San Juan
Doubletree Hilton San Juan
Doubletree San Juan
Hilton Doubletree San Juan
San Juan Doubletree
San Juan Doubletree Hilton
Doubletree By Hilton San Juan Hotel San Juan
Hotel Pierre Puerto Rico
DoubleTree Hilton San Juan Hotel
Doubletree By Hilton Juan Juan
DoubleTree by Hilton San Juan Resort
DoubleTree by Hilton San Juan San Juan
DoubleTree by Hilton San Juan Resort San Juan

DoubleTree by Hilton San Juan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 624 out of 1005 reviews
Rating 8 - Good. 224 out of 1005 reviews
Rating 6 - Okay. 85 out of 1005 reviews
Rating 4 - Poor. 30 out of 1005 reviews
Rating 2 - Terrible. 42 out of 1005 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

LaVerne

Stayed 1 night in Jan 2025

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. Location was convenient. Property was clean and well-maintained. I would stay here again. Transportation to the beach was quick and easy.
Stayed 3 nights in Jan 2025

8/10 Good

Yulando

Travelled with partner
Liked: Property conditions & facilities
Good
Stayed 3 nights in Jan 2025

6/10 Okay

CarmenJulia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Philip Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super staff
We stayed at the Double Tree by Hilton, San Juan to relax and explore before joining our cruise ship. The Hotel provided an excellent base from which to visit the beach by shuttle bus and for taxis into the old town. The staff were excellent and the hotel was very good but we often found the air conditioning a bit chilly for us and the colour scheme lacks a wow factor. The staff recommended Bebo’s as a place to eat, just round the corner. It was excellent to eat there - a busy place!
Stayed 2 nights in Jan 2025

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Vacation Ever
Property was very close to the beach and the staff was super friendly and professional
Stayed 8 nights in Dec 2024

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole entire staff in every department is outstanding!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Robert, Chattanooga

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2025

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a drive or Uber ride to old San Juan, but we had a car so it was no big deal. Right across the street from a grocery store so super convenient for that reason. Also, don’t sleep on the pool - very private. Feels like a resort.
Stayed 6 nights in Dec 2024

10/10 Excellent

Tim Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michael knows hospitality and went up and beyond expectations
Stayed 8 nights in Dec 2024

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice
Stayed 4 nights in Dec 2024

8/10 Good

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Fred

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the perfect location and has a shuttle to she you to the bench if you don’t want to walk. 10min away from airport, clean and friendly. I highly recommend this hotel
Stayed 2 nights in Jan 2025

10/10 Excellent

YIRAH

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I world highly recommend this hotel
Stayed 3 nights in Dec 2024

10/10 Excellent

Maggie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff & lovely clean property. Amenities were very good & everyone was helpful & accommodating. Walking distance to great beaches, dining & shopping
Stayed 5 nights in Dec 2024

8/10 Good

Piyush, Naperville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Fei

Stayed 2 nights in Dec 2024

6/10 Okay

Chris

Stayed 4 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Would not recommend staying here
For the price you pay for this property, more is expected. Lack of attention to guest room readiness and cleanliness. Murphy bed had hair on it, sheets were changed on request but definitely makes me doubt if room was actually cleaned. Conditioner bottle was empty. pool area too small for the property.
Stayed 1 night in Dec 2024

10/10 Excellent

Reshma

Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful
Stayed 2 nights in Nov 2024

10/10 Excellent

Frederick L, Sterling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stay was amazing. I will definitely stay here again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Nasir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff at the Hotel was very polite and considerate! Thank you everyone!
Stayed 5 nights in Dec 2024

2/10 Terrible

CARMELO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
POOL DIRTY! NEVER SOMEONE AVILABLE AT THE FRONT DESK. ALWAYS SOMETHING WRONG WITH ACCESS CARD FOR PARKING GETTING IN AND GETTING OUT, NO ONE CARES!!!
Stayed 9 nights in Dec 2024