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DoubleTree by Hilton San Juan

4.0 star property
4-star family-friendly hotel near Casino del Mar at La Concha Resort, connected to a shopping center

Choose dates to view prices

Photo gallery for DoubleTree by Hilton San Juan

Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Cafe
Exterior
Lobby
Premium bedding, in-room safe, blackout drapes, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Bar

Explore the area

Map
105 Avenida de Diego, San Juan, 00914
  • Casino del Mar at La Concha Resort
    ‪17 min walk‬
  • Condado Beach
    ‪3 min drive‬
  • Puerto Rico Convention Center
    ‪5 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed, Tower

Premium bedding, in-room safe, blackout drapes, soundproofing

Room, 1 King Bed, Tower

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room 1 King Bed, Corner

Premium bedding, in-room safe, blackout drapes, soundproofing

Room 1 King Bed, Corner

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe 1 King Bed Balcony

Deluxe 1 King Bed Balcony

Deluxe 1 King Bed Balcony

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout drapes, soundproofing

Room, 1 Queen Bed

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe 1 King Garden View

Deluxe 1 King Garden View

Deluxe 1 King Garden View

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Multiple Beds, Garden View

Deluxe Room, Multiple Beds, Garden View

Deluxe Room, Multiple Beds, Garden View

  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Deluxe Room, Multiple Beds, Balcony

Deluxe Room, Multiple Beds, Balcony

Deluxe Room, Multiple Beds, Balcony

  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 33 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Standard 1 Queen Bed

Premium bedding, in-room safe, blackout drapes, soundproofing

Standard 1 Queen Bed

  • 33.1 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed Accessible

Premium bedding, in-room safe, blackout drapes, soundproofing

Room, 1 King Bed Accessible

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Embassy Suites by Hilton San Juan Hotel & Casino

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About the area

San Juan

Santurce stay.Your stay at this Santurce hotel places you within 2 miles (3 km) of Casino del Mar at La Concha Resort and Condado Beach. Puerto Rico Convention Center and Pan American Pier are also within 3 miles (5 km).
View more Resorts in San JuanOpens in a new window

What's nearby

  • Casino del Mar at La Concha Resort - 17 min walk - 1.5 km
  • Condado Beach - 3 min drive - 2.5 km
  • Jose Miguel Agrelot Coliseum - 3 min drive - 3.3 km
  • Pan American Pier - 4 min drive - 4.1 km
  • Puerto Rico Convention Center - 5 min drive - 4.4 km

Getting around

  • Hato Rey Station - 3 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • ‪Bebo's Cafe - ‬2 min walk
  • ‪173 - ‬2 min walk
  • ‪Cayo Caribe Condado - ‬7 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Gallery Plaza - ‬1 min walk

About this property

DoubleTree by Hilton San Juan

4-star family-friendly hotel near Casino del Mar at La Concha Resort, connected to a shopping center
DoubleTree by Hilton San Juan offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 5 meeting rooms. Event space at this hotel measures 7000 square feet (650 square meters) and includes a conference center. A children's pool, a hot tub, and a sauna are also featured at the family-friendly DoubleTree by Hilton San Juan. For a fee, parking is available.

Smoking is allowed in designated areas at this Art Deco San Juan hotel.

  • 1 building
  • 184 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 7000 sq ft of conference space
  • 650 sq m of conference space
  • Built in 2008
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
DoubleTree by Hilton San Juan offers 184 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with pay movies. Refrigerators and microwaves are provided. Bathrooms include showers, bathrobes, and complimentary toiletries.

This San Juan hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The onsite spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

Languages

English, French, Spanish

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Embassy Suites by Hilton San Juan Hotel & Casino

  • Pool
  • Hot tub
  • Breakfast included
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4.5 out of 5, Wonderful, 3,100 reviews
The price is CA $296
CA $392 total
includes taxes & fees
20 Apr - 21 Apr
Embassy Suites by Hilton San Juan Hotel & Casino

Property amenities

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Self parking on site (USD 25 per day; includes in/out privileges)
  • Valet parking on site (USD 30 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 3 to 22 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour health club
  • 24-hour pool access
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Table tennis
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with premium channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Free local calls
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • In-room bottled water
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 3.00 to 22.00 per person
  • Self parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access is available 24-hours a day.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Hilton Hotel San Juan
Doubletree Hilton San Juan
Doubletree San Juan
Hilton Doubletree San Juan
San Juan Doubletree
San Juan Doubletree Hilton
Doubletree By Hilton San Juan Hotel San Juan
Hotel Pierre Puerto Rico
DoubleTree Hilton San Juan Hotel
Doubletree By Hilton Juan Juan
DoubleTree by Hilton San Juan Resort
DoubleTree by Hilton San Juan San Juan
DoubleTree by Hilton San Juan Resort San Juan

DoubleTree by Hilton San Juan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1004 reviews
Rating 8 - Good. 224 out of 1004 reviews
Rating 6 - Okay. 85 out of 1004 reviews
Rating 4 - Poor. 30 out of 1004 reviews
Rating 2 - Terrible. 43 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

LaVerne

Stayed 1 night in Jan 2025

2/10 Terrible

CARMELO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
POOL DIRTY! NEVER SOMEONE AVILABLE AT THE FRONT DESK. ALWAYS SOMETHING WRONG WITH ACCESS CARD FOR PARKING GETTING IN AND GETTING OUT, NO ONE CARES!!!
Stayed 9 nights in Dec 2024

10/10 Excellent

Reeshemah Malika, St.Croix

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about the property, the staff, room, walking distance to other stores, especially how convenient it was to a supermarket across from the hotel.
Stayed 4 nights in Dec 2024

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family
You will have to pay for parking and is $25 self parking to $30 valet. Plus tax. It shouldn’t be that way or that expensive.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous service, convenient location when cruising out of San Juan. Spacious room, with a fabulous shower, stayed pre and post cruise, and would stay here again.
Stayed 1 night in Dec 2024

8/10 Good

Jonathan

Stayed 5 nights in Dec 2024

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hallway in front of the room smelled like poop. Spoke to the front desk but nothing changed during our stay. Room is very small for the price. Extremely overpriced hotel restaurant. Luckily there are alot of eateries close by. Would rather stay at embassy suites closer to the airport. Much nicer rooms and hotel amenities
Stayed 2 nights in Dec 2024

8/10 Good

Camilo Montoya

Stayed 5 nights in Nov 2024

10/10 Excellent

FELINO ENRIQ

Stayed 2 nights in Dec 2024

8/10 Good

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Somethings are overpriced. Room service or cable are not always available
Stayed 6 nights in Dec 2024

10/10 Excellent

Basia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister, brother-in-law, and I had a great experience when we stayed at Doubletree by Hilton San Juan. Staff was extremely friendly and always greeted us when we encountered each other. They were easy to speak with and contact whenever we had any questions or concerns. When we reported an issue with our room, just as a precaution not expecting anything out of of it, the manager and staff followed up with us, provided us with an update, allowed us to change our rooms, and gave us a complimentary meal. We were not expecting this at all! We felt very welcomed and at peace here. We would definitely book here again for any future trips to San Juan, Puerto Rico. I would also like to add that everything is centrally located here. From the hotel you can walk down Calle Loíza and try different restaurants and even walk down to La Placita.
Stayed 4 nights in Dec 2024

10/10 Excellent

Richard

Liked: Amenities
Maintained to a very high standard. Beautiful lobby and pool area.
Stayed 2 nights in Dec 2024

6/10 Okay

Erin Michelle

Stayed 3 nights in Aug 2024

10/10 Excellent

Sumter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and a great view. We stayed on the penthouse floor!
Stayed 1 night in Dec 2024

10/10 Excellent

okeya

Stayed 2 nights in Nov 2024

10/10 Excellent

Katy

Stayed 1 night in Nov 2024

10/10 Excellent

Mileena

Stayed 5 nights in Jul 2024

10/10 Excellent

Nikea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Ava

Stayed 5 nights in Nov 2024

6/10 Okay

Brittany

For the price the room was just okay rest the the hotel is nice could be cleaner in the shower
Stayed 1 night in Nov 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

FELINO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

I definitely recommend this hotel… Clean very attentive and overall, nice place to stay for a couple days near Ocean Park Beach.
Stayed 2 nights in Nov 2024

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend the Double Tree. The hotel is clean, safe and modern. The hotel is in an ideal location near old San Juan. The staff was incredibly friendly, welcoming and accommodating. The valet staff including William, James and jaison were fantastic. The front end staff including margarita were kind and supportive. We highly recommend !
Stayed 5 nights in Nov 2024

10/10 Excellent

tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024