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Authent Hotel Otaru

3.5 star property
3.5-star spa hotel near Otaru City Art Museum

Choose dates to view prices

Photo gallery for Authent Hotel Otaru

Exterior
Authent Suite,Non Smoking | City view
2 bars/lounges
Lobby
2 bars/lounges

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Room service
  • Parking available
  • Breakfast available
  • Housekeeping

Explore the area

Map
2-15-1, Inaho, Otaru, Hokkaido, 047-0032
  • Otaru Canal
    ‪7 min walk‬
  • Otaru Music Box Museum
    ‪16 min walk‬
  • Shin Nihonkai Ferry
    ‪3 min drive‬
  • Sapporo (OKD-Okadama)
    ‪48 min drive‬

Room options

View all photos for Deluxe Twin Room, Non Smoking (2 Semi Double Bed)

Deluxe Twin Room, Non Smoking (2 Semi Double Bed)

Deluxe Twin Room, Non Smoking (2 Semi Double Bed)

  • City view
  • 37 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Triple Room, Non Smoking (3 Semi Double Bed)

Triple Room, Non Smoking (3 Semi Double Bed)

Triple Room, Non Smoking (3 Semi Double Bed)

  • City view
  • 27 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Murphy Bed

View all photos for Twin Room, Non Smoking (For One Person)

Down comforters, desk, soundproofing, iron/ironing board

Twin Room, Non Smoking (For One Person)

  • City view
  • 27 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Twin Room, Non Smoking (2 Semi Double Bed)

Down comforters, desk, soundproofing, iron/ironing board

Twin Room, Non Smoking (2 Semi Double Bed)

  • City view
  • 27 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Double Room, 1 Queen Bed, Non Smoking

Double Room, 1 Queen Bed, Non Smoking

Double Room, 1 Queen Bed, Non Smoking

  • City view
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Authent Suite,Non Smoking

Authent Suite,Non Smoking

Authent Suite,Non Smoking

  • City view
  • 54 sq m
  • Sleeps 4
  • 2 Large Twin Beds

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About the area

Otaru

City center stay.Within a 10-minute walk of the hotel, you'll find Otaru City Art Museum and Otaru Canal. Otaru Music Box Museum and Shin Nihonkai Ferry are also within 2 miles (3 km).

What's nearby

  • Otaru Canal - 7 min walk - 0.7 km
  • Otaru Music Box Museum - 16 min walk - 1.4 km
  • Shin Nihonkai Ferry - 3 min drive - 2.3 km
  • Otaru Tenguyama Ropeway - 4 min drive - 3.1 km
  • Otaru Aquarium - 6 min drive - 6.1 km

Getting around

  • Otaru Station - 7 min walk
  • Inaho Station - 20 min drive
  • New Chitose Intl. Airport (CTS) - 78 min drive

Restaurants

  • ‪桂苑 - ‬2 min walk
  • ‪あまとう 洋菓子店 - ‬2 min walk
  • ‪ニュー三幸本店 - ‬2 min walk
  • ‪モスバーガー - ‬1 min walk
  • ‪ビストロ小泉 - ‬2 min walk

About this property

Authent Hotel Otaru

3.5-star spa hotel near Otaru City Art Museum
Authent Hotel Otaru offers its guests a full-service spa. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A vending machine, multilingual staff, and gift shops/newsstands are also featured at Authent Hotel Otaru. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Otaru hotel.

  • 1 building
  • 175 guestrooms or units
  • 11 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1998
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • 1 conference room
Authent Hotel Otaru offers 175 air-conditioned accommodations with complimentary bottled water and slippers. Beds feature down comforters. LED televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bidets, complimentary toiletries, and hair dryers.

This Otaru hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Languages

English, Japanese

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Property amenities

Family friendly

  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (JPY 1,500 per night; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,000 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • LED TV with digital channels

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3000 per person
  • Self parking fee: JPY 1500 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 5 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Authent Hotel
Authent Hotel Otaru
Authent Otaru
Authent Otaru Hotel
Otaru Authent Hotel
Authent Hotel Otaru Hokkaido
Authent
Authent Hotel Otaru Hokkaido
Authent Hotel Otaru Hotel
Authent Hotel Otaru Otaru
Authent Hotel Otaru Hotel Otaru

Authent Hotel Otaru Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 376 out of 815 reviews
Rating 8 - Good. 345 out of 815 reviews
Rating 6 - Okay. 71 out of 815 reviews
Rating 4 - Poor. 19 out of 815 reviews
Rating 2 - Terrible. 4 out of 815 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Satoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and allow for late check in
Stayed 2 nights in Nov 2024

10/10 Excellent

Noriko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Linh, Hayward

Travelled with group
Liked: Staff & service
Bed not comfortable as we would like. Backache sleeping on the bed for 2 nights. Location is walking distance from tourists attraction.
Stayed 2 nights in Oct 2024

10/10 Excellent

Hock Huat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

TONG

good
Stayed 2 nights in Jul 2024

10/10 Excellent

Wan Sze

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very poilet
Stayed 2 nights in Jun 2024

10/10 Excellent

Ee Beng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good
Stayed 2 nights in Jul 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service
Otaru top stay
The STAFF are amazing they were the BEST, helped all the time. We only stayed one night but would stay again. Having the breakfast food option was great too.
Stayed 1 night in May 2024

10/10 Excellent

Narongchai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff.
Stayed 1 night in May 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable hotel with superb cleanliness and good staff service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable with excellent service. 10/10 rating.
Stayed 1 night in Jan 2024

8/10 Good

Joleigh

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Sze

Stayed 1 night in Nov 2023

8/10 Good

Fleetwood

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was 👍 good
Stayed 1 night in Oct 2023

2/10 Terrible

Travis

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Racist and Rude Manager
Do not book this hotel if you have any standards for yourself. This hotel is very dated and it smells terrible. They have a room for smoking. Yet the entire hall way smells like mold and cigarette smoke. Every night we rushed through the halls to get to our rooms. Thank goodness we brought fragrance spray to help our room with the atrocious odors. As for management, the manager is extremely racist and rude. Aside from his egregious racist attitude, he refused to give us extra pillows because I have neck pain issues. They weren’t any help with Yamato Transportation. Every hotel we have stayed at in Japan (Fukuoka, Kyoto, and Tokyo) have assisted us with Yamato Luggage. This hotel was the exception. We had great experiences at every hotel in our trip around Japan but this hotel! I would give it a complete F!
Stayed 6 nights in Jul 2023

6/10 Okay

Daniel

Stayed 1 night in Feb 2023

8/10 Good

Fabio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Spent a day in Otaru for the 2020 snow festival. Authent Hotel in Otaru was great. Clean, convenient, walking distance from the train station via a covered shopping street. Room was available early, which was a plus, given our busy day. All in all a great experience.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish to thanks 1 of the counter staff that took the extra effort to help me when i face some issue in looking for mapcode. He even ask for my itinerary and offer to help me find out all the mapcodes of the location i wish to go. Sorry i did not get your name. Thank you.
Stayed 2 nights in Feb 2020

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top service, comfort and location
Fantastic service, excellent location about 6 mins walk to JR Station. Very comfortable hotel with generous amenities and good sized room and bathroom.
Stayed 1 night in Dec 2019