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The Crossways

5.0 star property
5-star luxury inn near Wells Bishop's Palace

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Photo gallery for The Crossways

Deluxe Suite
Deluxe Suite
Deluxe Suite | Living area
Reception
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Housekeeping
  • Laundry

Explore the area

Map
Stocks Lane, North Wootton, Shepton Mallet, England, BA4 4EU
  • Wells Cathedral
    ‪10 min drive‬
  • Glastonbury Tor
    ‪12 min drive‬
  • Wookey Hole Caves
    ‪14 min drive‬
  • Bristol (BRS-Bristol Intl.)
    ‪52 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 19 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Double Room, Multiple Beds

Premier Double Room, Multiple Beds

Premier Double Room, Multiple Beds

  • 33 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Sofa Bed and 1 Twin Bed

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

  • 19 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed

Deluxe Double Room, 1 King Bed with Sofa bed

Deluxe Double Room, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

About the area

Shepton Mallet

In Shepton Mallet .Within 6 miles (10 km) of this inn, you'll find Wells Bishop's Palace and Wells Cathedral. Kilver Court and Glastonbury Tor are also within 6 miles (10 km).
View more Inns in Shepton MalletOpens in a new window

What's nearby

  • Wells Cathedral - 10 min drive - 6.8 km
  • Wells Bishop's Palace - 11 min drive - 6.6 km
  • Glastonbury Tor - 12 min drive - 9.6 km
  • Glastonbury Abbey - 14 min drive - 11.0 km
  • Wookey Hole Caves - 14 min drive - 10.0 km

Getting around

  • Castle Cary Station - 16 min drive
  • Bristol International Airport (BRS) - 56 min drive

Restaurants

  • ‪Cider Bus - ‬10 min drive
  • ‪The Apple Tree Inn - ‬5 min drive
  • ‪The George Inn - ‬8 min drive
  • ‪The Quarter Jack - ‬10 min drive
  • ‪Fosso Lounge - ‬11 min drive

About this property

The Crossways

5-star luxury inn near Wells Bishop's Palace
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business center and 4 meeting rooms. A terrace, barbecue grills, and concierge services are also featured at the luxury The Crossways. Free self parking is available.

This 5-star Shepton Mallet inn is smoke free.

  • 22 guestrooms or units
  • English breakfast (free)
  • Deli
  • Business facilities
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Terrace
  • BBQ grill(s)
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Crossways offers 22 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions are featured in guestrooms. This Shepton Mallet inn provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested. Cribs/infant beds (complimentary) are also available.

Languages

English

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  • Free WiFi
  • Restaurant
  • Breakfast available
4.2 out of 5, Very good, 1,010 reviews
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includes taxes & fees
Apr 13 - Apr 14
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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free English breakfast available daily
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 20.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 20.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property is also known as

Crossways Inn Shepton Mallet
Crossways Shepton Mallet
Crossways Inn Wells
Crossways Inn
Crossways Wells
Crossways Inn Shepton Mallet
Crossways Shepton Mallet
Inn The Crossways Shepton Mallet
Shepton Mallet The Crossways Inn
The Crossways Shepton Mallet
Crossways Inn
Crossways
Inn The Crossways
The Crossways Inn
The Crossways Inn
The Crossways Shepton Mallet
The Crossways Inn Shepton Mallet

The Crossways Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 264 out of 472 reviews
Rating 8 - Good. 141 out of 472 reviews
Rating 6 - Okay. 41 out of 472 reviews
Rating 4 - Poor. 15 out of 472 reviews
Rating 2 - Terrible. 11 out of 472 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Helen, Lyndhurst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay over Christmas. Made to feel very welcome, fab staff and good food. Lovely big room
Stayed 3 nights in Dec 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel only issue is the door to the room rattles every time the door in the hallway is opened
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally unacceptable from this hotel. We had booked to stay with a 6 year old child and was informed a function was happening at the hotel on the night and everything would be done to keep us away from the noise of the function. We accepted that a bit of noise is tolerated. However on checking in and being given our room key we were right by the main stairwell and directly above the DJ's speakers for the Christmas party that was happening. the noise in the room was totally unbearable even with ear plugs in as the speakers were right under the bed the music could be heard as clear as being in the actual function room. We spoke to the worker Hope who was very apologetic and accepted the noise in the room was very loud but there were no other rooms available and she was unable to assist in cancelling and refunding for the booking and I would need to speak with the general manager regarding this. We informed Hope that we have a young child and it was too loud at 2030 hours to stay in the room and it would only get louder as the party were still eating their food and singing and shouting was only going to make the noise even worse. This was at 2100 hours and we had a 6 year old child with a Christmas family trip booked for the next day and was already tired after travelling for 4 hours to get there, I had to book another hotel as staying was simply not an option. General manager was shocking saying I would have got 8hours sleep and would not refund. Shocking from everyone involved
Stayed 1 night in Dec 2024

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovley, spacious room. Quiet and homely.
Stayed 1 night in Nov 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay for my friend and I, room was clean and cosy and the location was lovely and rural.
Stayed 1 night in Jul 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rural setting but beware the roads are narrow.
Stayed 1 night in Oct 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Beautiful hotel, loveky rooms, friendly staff.. a little in the middle of no where, but ideal for a calm chilled get away.
Stayed 2 nights in Oct 2024

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice country setting, friendly staff, great breakfast
Stayed 1 night in Oct 2024

10/10 Excellent

Ann

Stayed 2 nights in Oct 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Like dtaying would dtsy again
Stayed 2 nights in Oct 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really lovely hotel with friendly staff. We had an executive double which was a good size with an excellent bathroom. A big bath which was very welcome. The location is quiet with some lovely country views. There is a spacious outside terrace perfect for catching a sunset. Breakfast was also enjoyable. If travelling by car this is a perfect base location.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Mr G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, well located to explore the area
Stayed 2 nights in Oct 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomended
Great stay good food
Stayed 1 night in Oct 2024

10/10 Excellent

Jeremy, Berkhamsted

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crossways is a good find. They have invested well to create a comfortable hotel with all the right amenities, a decent restaurant and, best of all, a really good set of 4 EV chargers. They're 7kW which is ideal for a relaxed overnight charge and very reasonably priced.
Stayed 1 night in Oct 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely return!
What a fantastic hotel. A real find! Very impressed with the rooms, lovely bar area, food was delicious, both evening meal and breakfast, the staff were great too.
Room
Bathroom
View
External
Stayed 1 night in Oct 2024

10/10 Excellent

Anne

Stayed 1 night in Sep 2024

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Spent 2 nights here on a short break. Lovely hotel really comfortable bed. Good breakfast. We ate here in the evenings as well and had great food at reasonable prices each time. Would definitely recommend it!
Stayed 2 nights in Oct 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick and easy. Room was lovely. Spacious and comfortable. Spa bath was a nice extra. Shower cubicle was very small. Food was superb. Excellent quality generous portions and good value especially curry night.
Stayed 3 nights in Oct 2024

6/10 Okay

Clive

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Lovely hotel but let down by upkeep. Room wasnt cleaned properly, bin not emptied, tissue box empty and floor not hoovered! Two makes of gin run out and no stock available! Not enough staff had to ask for dinner and drinks order to be taken 20 mins later. Service very slow. All in all not very impressed, certainly not 4*
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay - nice food and fantastic service
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming staff, easy parking, room was clean and modern.
Stayed 1 night in Sep 2024

8/10 Good

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time. We only stayed one night, the staff were excellent and the evening meal just perfect. The only dissapointment was the breakfast experience , The girl who booked us in was very detached . Once she had said her speel which was quicker than a lidl checkout and i couldnt understand her ,her interest was gone and sadly the breakfast was cold . If they could capture in the morning what they do in the evening i would then say it was excellent.
Stayed 1 night in Sep 2024