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Alba Suites Acapulco

3.0 star property
Family-friendly 3-star hotel near Papagayo Beach

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Photo gallery for Alba Suites Acapulco

5 outdoor pools, sun loungers
Superior Suite, Ocean View | Beach/ocean view
Superior Suite, Ocean View
Aerial view
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Room service
  • Pool
  • Laundry
  • Breakfast available

Explore the area

Map
Gran Via Tropical No 35, Acapulco, GRO, 39390
  • Playa Caleta
    ‪10 min walk‬
  • Playa Caletilla
    ‪16 min walk‬
  • La Quebrada Cliffs
    ‪4 min drive‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪48 min drive‬

Room options

View all photos for Super Saver

Super Saver

Super Saver

  • City view
  • 29.8 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite, Pool View

Standard Suite, Pool View

Standard Suite, Pool View

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, Ocean View

Superior Suite, Ocean View

Superior Suite, Ocean View

  • Ocean view
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Acapulco

Oceanside stay.Within a 15-minute walk of this Caleta hotel, you'll find Playa Caleta and Club de Yates de Acapulco. Playa Caletilla and Capilla Submarina are also within 2 miles (3 km).

What's nearby

  • Playa Caleta - 10 min walk - 0.9 km
  • Playa Caletilla - 16 min walk - 1.4 km
  • La Quebrada Cliffs - 4 min drive - 2.8 km
  • Parque Papagayo - 6 min drive - 5.6 km
  • Papagayo Beach - 13 min drive - 5.6 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 48 min drive

Restaurants

  • ‪Playa Caleta - ‬13 min walk
  • ‪Restaurante Maria Bonita y la Roqueta - ‬11 min walk
  • ‪La Cabaña - ‬10 min walk
  • ‪El Navegante - ‬11 min walk
  • ‪Restaurant & Mariscos Caletilla - ‬11 min walk

About this property

Alba Suites Acapulco

Family-friendly 3-star hotel near Papagayo Beach
Alba Suites Acapulco offers its guests 5 outdoor swimming pools, a waterslide, a hot tub, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A terrace, a vending machine, and gift shops/newsstands are also featured at the family-friendly Alba Suites Acapulco. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3-star Acapulco hotel is smoke free.

  • 250 guestrooms or units
  • 6 buildings
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Alba Suites Acapulco offers 250 accommodations. Accommodations at this 3-star hotel have kitchenettes with refrigerators.

Bathrooms include showers. 32-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and hair dryers can be requested.

Languages

English, Italian, Spanish

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Property amenities

Family friendly

  • 5 outdoor pools
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room kitchenette
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Waterslide

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: MXN 95 to 150 for adults and MXN 85 to 110 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 5 outdoor pools
  • Children's pool
  • Hot tub
  • Playground
  • Shopping
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Kitchenette
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 250.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 500.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 95 to 150 for adults, and MXN 85 to 110 for children
  • Airport shuttle fee: MXN 450 per room (one way)
  • Rollaway bed fee: MXN 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

Property is also known as

Alba Suites
Alba Suites Acapulco
Alba Suites Hotel
Alba Suites Hotel Acapulco
Suites Alba
Alba Hotel Acapulco
Alba Resort Acapulco
Alba Suites Acapulco Hotel
Alba Suites Acapulco Resort
Alba Suites Resort
Alba Suites Acapulco Hotel
Alba Suites Acapulco Acapulco
Alba Suites Acapulco Hotel Acapulco

Alba Suites Acapulco Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 141 out of 439 reviews
Rating 8 - Good. 129 out of 439 reviews
Rating 6 - Okay. 74 out of 439 reviews
Rating 4 - Poor. 46 out of 439 reviews
Rating 2 - Terrible. 49 out of 439 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Alma

Stayed 7 nights in Aug 2024

6/10 Okay

Juan

Travelled with family
Disliked: Staff & service
Place it’s fine
Stayed 1 night in Jul 2024

2/10 Terrible

Hiany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

PEDRO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even do we knew about the huracan that lately stroke Acapulco...this property was really really in very bad condition...the outside it wasn't too bad but the rooms...they werenot very pleasant.
Stayed 1 night in Jan 2024

2/10 Terrible

Cesar, Circle Pines

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service
Overall I liked it. Close to the better beach attractions, but old fashioned in service. Needs to upgrade to more modern service, kitchen supplies (coffee maker, toaster, blender, etc.) TVs, and better pools maintenance,. Very good in price. Staff very friendly. In a scale 1 to 10, I give them a 7.
Stayed 7 nights in Sep 2023

6/10 Okay

Olegario

6/10 Okay

Carlos

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
It took about 45 minutes for me to check in. There was only one person at the front desk and he was taking care of another costumer. I had to wait for them to finished the
Stayed 1 night in Jun 2022

4/10 Poor

Federico

Travelled with family
Disliked: Staff & service, property conditions & facilities
Es un lugar bonito si tan sólo funcionaran las instalaciones en general. No sirven elevadores y el acceso a la playa y al tobogán es súper limitado. No recomiendo para nada este hotel, mi estadía fue realmente incomoda y desagradable. En verdad, no funciona nada ahí.
Stayed 2 nights in May 2022

2/10 Terrible

Darcy

Stayed 1 night in Apr 2022

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this hotel and will be coming back! Although it seems far from the main walkway it's really not you can take a combi (taxi van) for 10 pesos a person. I love how the hotel is very family friendly, has many pools, and you can swim on the ocean water. My only con is how bad the restaurant is and for the price it's not worth it. Not only that but the staff just stood there and stared at myself and my father eat. Instead I suggest leaving the hotel and eating at the restaurant near the tortilla shop. It's very inexpensive and delicious!
Stayed 4 nights in Feb 2022

8/10 Good

Alan

Stayed 4 nights in Sep 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The administration Need to be more effective
Stayed 4 nights in Jun 2021

2/10 Terrible

Mario

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Infested with cockroaches
Stay away from this hotel. We were doing a family reunion with about 18 adults and kids and rented the suites with ocean view and bought the American breakfast package for all 6 rooms. At breakfast time my husband found a tiny cockroach in his fruit plate, my cousin found another tiny cockroach in her napkin with utensils and my brother-in-law found a medium size cockroach walking on the table near his plate. When we complained about all the cockroaches on our table they said to compensate us they wouldn’t charge us for the fruit we all ordered since our breakfast package included either fruit or juice and we all had fruit and juice. We went to reception to complain about our experience and right there in the floor we found a huge dead cockroach and they said that they couldn’t do anything else to compensate us because they already gave us free fruit, which was contaminated with cockroaches. I wish I could have my money back and the health department would close down their restaurant. I have stayed at better places for about the same prices or even cheaper.
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ants in room, low water pressure in shower, not enough blankets. You get what you pay for.
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very annoyed with this hotel, first nothing is the same as the photos, the pools are very dirty, according to they offer a slide on the site and it is always closed besides that throughout the hotel there are no lifeguards the rooms are very small if you ask for extra towels They deny you there are no irons in the rooms and since you arrive in the room there are many ants the service is bad and be careful because when you check out they do not let you go until they check your room and look for a way to charge you extra for everything if you dirty the towels
Stayed 4 nights in Mar 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property was in bad shape so the towels and rooms weren’t clean enough in the shower you can see bunch of hairs from before
Stayed 3 nights in Dec 2020

6/10 Okay

Justyna

Travelled with family
Stayed 1 night in Dec 2020

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It’s a beautiful gem and very affordable place to stay
Stayed 6 nights in Oct 2020

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So dissappointed.
Not sure what the picture represents, but there was no slide at the Alba Suites. There was barely running water. The beds had concrete pedestals (yes like prison). The refrigerator was a defrosted mess and wouldn't work until after maintenance came in. Just a sad, dilapidated mess for which we paid a premium. So dissappointed.
Stayed 3 nights in Dec 2019

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Family get away
It was nice trip beds are very hard and mattresses are old
Stayed 2 nights in Jan 2020

4/10 Poor

alynn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too crowded
The swimming pool is too crowded. Room next door is having a very loud music until the wee hours. Good for if you wanna party the whole night but not with little kids in tow. The beach is not nice. Not for little kids. The room have an unpleasant smell. We arrive at 6 pm and check out right away the following morning. We didn’t enjoy too much crowd
Stayed 1 night in Jul 2019

4/10 Poor

Dissatisfied, Acapulco

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice view, but too hot to enjoy in or out. A/C impossibly noisy! Sewage stink throughout, WORSE in our room! Complaints barely regarded. Huge distances between rooms and anything with many, many stairs. Impossible to go anywhere without breaking into serious sweat! Moved to a much better and more friendly accomodation 100 meters away. Same view. Quiet A/C. No stink. Friendly staff. Cleaner. AND CHEAPER!! Go to Aristos Hotels, instead!
Stayed 3 nights in Jun 2019