The check in staff was amazing. She gave service with a smile, was helpful and even offered to help me find features on my rental car giving me problems. She remembered be upon check out and was very nice. However , on day two, when I returned to my room from the day’s business, my key no longer worked, the agent
Working the desk this time, never apologized and was nonchalant. I was tired and expected more. Btw, the room staff had finally emptied trash from previous guests, took towels but replaced zero. Had it not been for the wonderful check in team, I would have given this hotel a lower rating.