8/10 Good
Verified traveller
22 Sep 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I think our stay would have been okay except for one big problem. The front desk gave a group of 3 or 4 people the key to our room when we were out to dinner. These people went into our room and rummaged around apparently looking for money and valuables. Fortunately we left none in the room. They moved things around the room and messed with things in our suitcases. They even took some off our things and weirdly put them in the shower. The front desk ran the video from outside my room and we could see the people going into our room. The front desk guy remembered giving them the key. These people were actually put in another room. We don't think anything was actually stolen, but the violation of our room left us unsettled and anxious staying there. The front desk guy refused to come into our room and look at what was done to our room. We didn't get an apology or any offer of compensation. We paid good money for a place we couldn't trust, feel safe or enjoy.
Verified traveller
Stayed 1 night in Sep 2024